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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Hello , I have created testcase to submit record producer (sp) . but it fails with client error - unparseable date with some user sys id. if I uncheck checkbox - Failed on server error , test runs smoothly without failing. My doubt is that is...
If there are 78000 records. As OOTB only 1 execution task will be created. But 54 policy tasks are created. I need to know how the classification is been done? also can you provide a sample email template for Data certification
I have upgraded the Dashboard/Reports to Platform Analytics and I am now receiving the "undefined" record count. I have create the data visualization from scratch with the same results. Any idea why its not recognizing the group by? Any help is app...
Hi Community,We are investigating an intermittent reporting issue in our Production instance and would appreciate input from anyone who has observed similar behavior.Issue summaryDirect list views and record forms reflect database updates immediately...
In Australia version of ServiceNow (patch 2) , for a user with ITIL role, per the documentation the user should be able to view the indicators. However as that user when I look at the indicators I see the word "None" in the "Name" column. And when I...
Hi Community,We have created a custom formula indicator in Platform Analytics. When viewing the indicator in Analytics Hub, some breakdowns display the following message: Too many elements to displayThe formula indicator is calculated using multiple ...
After upgrading to Australia, Core UI reports and dashboards are no longer visible in the Platform Analytics library. Based on the release notes and ServiceNow communications about Platform Analytics changes, my understanding was that both Core and N...
Hello, I am receiving the following error shown in the attached screenshot. The subflow within my flow creates this error and does not create the tasks it is supposed to. Anybody know what this error is? Thank you, Adam
Hi Community,I am building an AI Agent in AI Agent Studio to automatically recommend Knowledge Articles for resolved incidents.I created a custom tool script that:1. Retrieves incident details (short description, description, work notes, close notes)...
I am getting this error on task 5 Have you created a Certification Template that references the Certification Filter you just created? i did all steps
Body:Hello Experts,A user currently has access to modules and records that were not intentionally assigned. After investigation, I suspect the access may be inherited through another role.What is the best approach to:Identify inherited roles?Trace ro...
Hi all,We're working on an Event/Alert Management use case where we need to automatically compute impacted services whenever an alert is raised on a Resource (CI), but our instance does not have Discovery or Service Mapping installed.Our CI hierarchy...
How can you configure the emails that sent via Data Certification?
Hello All, Good Day!!!I am using Data visulaization-Platform Analytics for reporting. I am not able to find the "Publish" option.I have checked "glide.report.published_reports.enabled" property. It's false in system, but when I changing to "TRUE" it ...
Can this out of box report be scheduled and emailed to a group, or do you need to go into the system, run it manually and then export? Thank you!
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