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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

No data (N/A) in benchmarks (Success Dashboard)

Hello,We have recently opted-in for benchmarks, but after 2 weeks, we still have no score (N/A) on any KPIs (ITSM, ITOM, HR, etc). We are on parth 7 Australia.Is it a certain delay in servicenow to compile data and show it on Success Dashboard? Aanyo...

  • Question

i want to get first 10 incidents list

Hi All,How can i retrieve the top 10 incident records from the incident table using JS/Glide Record?For Example, i want to retrieve the 10 most recently created incidents.Could someone please provide an example script.Thank you.

  • Question

Certifications in CMDB Workspace

Hello, Is someone able to explain how certifications created through Data Manager Policies within the CMDB Workspace are stored? There are multiple tables that track these certifications. How do they each relate to one another. The new process compar...

  • Question

Intune Device Reports Data source - Load 20 record empty output

Hello Everyone,I am integrating Intune with serviceNow to get all devices report and software reports through Microsoft graph. After successful connection datasource selection I am trying to test with load 20 records, but it is not retuning any recor...

  • Question

Resolved! Support group population with CSDM

We are trying to populate the support group according to CSDM guidelines and here is the path we used but support group is not populating after CSDM data sync scheduled job, Is anyone followed this below path to populate support group when it is empt...

  • Question

Resolved! Service Impacted field in incident

After creating the Technology Management Services to establish the relationship between servers and business applications, we started experiencing an issue with the Impacted Service field on Incident records.When a Configuration Item (CI) is selected...

  • Question

Automate Manager Notification for Inactive Users

We have a requirement to identify users who have been inactive in ServiceNow for a defined period lets say 30 daysOnce a user becomes inactive based on their last login date or activity, we would like ServiceNow to automatically:Send a notification t...

  • Question

CSDM foundation organizational hierarchy guidance

Beyond the CSDM 5 white paper, for the CSDM Foundational stage/domain, where can I find the best guidance for establishing an organizational hierarchy for the company, business unit, and department tables? And does guidance exist to describe the pros...

  • Question

CMDB Workspace Certifications

Hello, My team does a lot of certifications on CMDB CIs. As we have more and more cloud server CIs that are spun up and destroyed rapidly, what is the easiest way to remove CIs from tasks after they have been launched and have since been retired? Tha...

  • Question

CMDB Discovery Source Check

Hello, In the CMDB we have a list of approved Discovery Sources for CIs. We would like to set up a notification whenever a Discovery Source is added to a CI that is not in that list. What is the simplest and most efficient way to do this? Thank you, ...

  • Question

Generate report for changes in 'Draft' state

Hi, I'm currently recreating reports in our new platform analytics. On my dashboard, I have a report which shows the number of change requests my team has in the 'Draft' state. While recreating this in platform analytics (new element and new data sou...

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