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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Restore archived CI is not possible in Brazil PDI

I have recently upgraded my PDI to Brazil.Next week I will demo archiving policies for another, but going through the motion of restore a linux server, the option of "Restore record" is grey.I have tried to add roles and elevate to sec admin, but not...

  • Question

SGC - Intune

Hi All, I have configured the SGC–Intune advanced data source, but I’ve noticed that Android device data is being imported into the Computers table instead of the Handheld Devices table.Has anyone encountered this behavior before, and what could be c...

  • Question

What is the resonable size for CMDB?

For a large orginization, it is easily to accumulated millions records in CMDB. I am wondering what should be the resonable size for a CMDB, because I can see the huge comuting power is waste on the data sorting, queries on huge CMDB data set.   When...

  • Question

Workflow Data Fabric Usage

Is there a way to determine what is using credits. The dashboard only shows high level things like API Access Volume vs Integration HUB. But I'm looking for a way to see specifically which API is using credits. Is there a place to see that?

  • Question

Change and Dynamic CI Groups

We are using Dynamic CI Group as a Technology Management Offering container and the correclty show up in cmdb_ci_query_based_service and the service classification is set to " Technology Management Service". As an example here we have a group of all ...

  • Question

Renaming CMDB classes

Hello everyone.In the OOB CMDB there are these classes:MSFT SQL InstanceMS SQL DatabaseMSSQL Availability Groupetc.Which is quite confusing.. I would like to change the labels to be consistent "MSSQL", but I don't know if this would be considered bad...

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