Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Data and Analytics
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Activity in Data and Analytics

Ask a Question

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Regarding Task 11 failing even while executing script task 10 is passed

<p>Configure the CMDB Micro-Certification Simulator (Australia) In which task 11 is failing even after executing the script task 9, and task 10 passed. I have validated the cmdb_ci_win_server recordthere data is not updating only in Discovery Source ...

  • Question

Efforts calculation Sprintwise

Hi All, I was advised that we can calculate User Story effort based on the sprint. However, I have a question regarding stories that span multiple sprints. For example, a User Story may be carried forward across 3-4 sprints before it is finally compl...

  • Question

Resolved! Group By dropdown not working on PA Dashboard

Hi Everyone,I am facing an issue in Platform Analytics and would appreciate any guidance. I have a Column Data Visualization based on a table with an additional Group By selector configured for state and priority fields. The visualization and Group B...

  • Question

Help with Kafka stream connect

**Subject: Stream Connect for Apache Kafka – Clarification on Hermes mode vs Direct Kafka mode**Hi everyone,I'm working on a Stream Connect for Apache Kafka design (Hermes mode vs Direct Kafka mode) and would like to confirm two points with the commu...

  • Question

Offerings depending on offerings

Hello,I need to model offering depending on offerings.Example: I have an offering "Server and a DB Offering" as one package.This offering would depend on a "server Offering" and on a "DB offering".In CSDM 5 there is no direct Offering depends on Offe...

  • Question

Resolved! Export option available on some indicators but not others

I have just created some PA indicators - in our new Australia instance and have hit a strange problem: My new Automated indicators, when viewed in the KPI Details screen, with show records enabled do not have the Export button available, whereas Out ...

  • Question

Report on Agents who ONLY got 10s in surveys for the week

I'm running a pivot table report to show actual results across the top and agent names down the left. I want to filter this report to only show the agents who ONLY got 10s. If I filter to 10 then I get the agents who got SOME 10s if that makes sense....

  • Question

CMDB Health Dashboard for dynamic condition

Hi All, We have a requirement for filtering CMDB Health Dashboard for the CI's which are owned by logged in user(dynamic condition).To achieve this requirement, I have created a CMDB group and added Encoded query (Owned by "dynamic" me), however Serv...

  • Question
View More
Ask a Question
Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.