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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
The Problem Worth Solving If your organisation is deploying AI — whether that's a NowAssist skill, a custom agent on AWS Bedrock, or a third-party SaaS tool like Zoom's meeting summarisation — you already have an AI governance problem, even if you ...
Hi All, We are looking to start utilizing the Life cycle stage and life cycle stage status attributes to become better aligned to the CSDM Model and have a few questions around the choices that are available as we build out the lifecycle mapping tabl...
Workflow Data Fabric · Instance to Instance Read it live. Three ways to connect one instance to another. Almost nobody runs a single instance. Most organizations run a fleet—one per region, one per business unit, one for the provider and one for th...
Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...
Availability Agreements in Digital Portfolio Management 1 Introduction This whitepaper defines the architecture and configuration of Availability Agreements within the ServiceNow platform, aligned with the Common Service Data Model (CSDM). It co...
Hi everyone,I’m exploring how businesses can approach custom AI app development for enterprise workflows and would be interested in hearing from developers and ServiceNow professionals who have worked on similar projects.For example, an AI-powered ap...
Hello guys, I would like your help to design a good and proper way of populating the "support group" in some classes. Why I am trying to achieve this: I want that incidents, alerts etc always have a group when the CI is the main impacted resource. Wh...
Hello, I need to configure the list view (add a few columns and remove some existing ones) for all users in the Platform Analytics workspace for indicators. However, I couldn’t find where this configuration can be done. I checked the UI Builder but d...
Dear ExpertsWe are planning to implement a REST API integration via a MID Server in a request workflow.PrerequisitesBoth the MID Server and the destination server for the REST API integration are located within a closed network.We plan to use an API ...
Hi All,Do we know if we have any ongoing issue with the PDI ? Today morning IST 11:00 AM I was working perfectly on my PDI. Suddenly around 12:30 I experienced my PDI not responding and asking login creds again. When logged in, the instance state is ...
We are running SG-AWS and SG-Azure(without SSM deep discovery) to discovers all standard cloud resources since July 2025. Our priority for public cloud resource focused on the Virtual Machine Instance resource created in the cmdb_ci_vm_instance table...
There is knowledge article which user is not able to access. How to troubleshoot it ? please suggest both ways if it one single knowledge article is not visible and if there is no access for the use to see any articles.
Hi all, We are using Blazent which aggregates data from various sources and creates CI in the CMDB. Blazant has its own IRE feature where it reconciles CI from different sources. We observed that Blazent is creating duplicate CIs compared to Qualys i...
Hello, What are the best practices for doing data certifications on AWS Cloud CIs (Ex: DynamoDB, Cloud Gateway, Cloud Database, etc). As these can often be spun up and destroyed frequently how do we ensure the data is accurate including relationships...
Hi Team,We are experiencing an issue with a Platform Analytics List visualization after upgrading to Zurich Patch 12 W34.Error:"Can't display this list""List controller data broker transform error: Cannot read property 'internalType' from undefined"E...
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