Why Business capability is in Fly/last phase of CSDM?

Suggy
Giga Sage

‎10-07-2023 11:58 AM

Why Business capability is in Fly/last phase of CSDM?

During the Design build only the capabilities will be known right?

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Suggy
Giga Sage

‎10-08-2023 09:18 AM

.

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Barry Kant
ServiceNow Employee
ServiceNow Employee
In response to Suggy

‎10-08-2023 10:55 PM - edited ‎10-08-2023 10:57 PM

Good morning Suggy,

there are multiple scenarios: (see pic below)

Screenshot 2023-10-09 at 07.44.10.png


- Greenfield
- Alignment
In a greenfield and new Application onboarding you are right it starts with a demand for a new solution in the context of a business capability. This is the total lifecycle from demand till retirement. 

Screenshot 2023-10-09 at 07.56.27.png

 


In an alignment project you need to remediate your current state. (That can differ per situation I would say but most of the times this is operational data (no design area) as most companies started with ITSM/ITOM. 

 

The other aspect is if companies are application focussed or service focussed. The first build a construct:

  • Business Application
  • Application Service
  • Applications

 

The second start with a construct:

  • Business Service (or technical)
  • Service Offering
  • Application Sevice

 

There is not one way to get what you need (that is important --> understand what you need today and tomorrow as it is a roadmap). 

BR,

Barry

Suggy
Giga Sage

‎10-09-2023 12:57 AM

Hi @Barry Kant Thank you for replying.

 

1. My understanding from your response is, if its a fresh project (new instance), start with- 'Application focussed' first where we start defining Business apps, capability, Application services...

But if its a running project to remediate the current state, start with 'Service' focussed is it?

 

2. I know you kind of answered, still asking this question again.

In a greenfield ITSM implementation, where customers requirement is to track both Applications and Services, what is the recommended approach? Which of the 2 approaches to start with 'Application' or 'Service' focussed?

 

 

I know the asnwer is to start with what customer needs

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Barry Kant
ServiceNow Employee
ServiceNow Employee
In response to Suggy

‎10-09-2023 04:55 AM

Hi Sunny, 

not as a rule. 
It also depends how ready is the company (that is why it can be seen as a roadmap). 
If a company is more Application focussed you can change them overnight to a Service focussed organization. 
So it depends where are you today and where do you want to be in 2 years from now. That maps to your roadmap which requires: 
collecting data
sometimes change of behavior/ownership etc. 
Things to ask yourself/your organization:

 


What are the characteristics of your organization?
What is already good (quick wins?)
What needs preparation/changes?
What is the goal/ambition?

BR,
Barry

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