Why Business capability is in Fly/last phase of CSDM?
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‎10-07-2023 11:58 AM
Why Business capability is in Fly/last phase of CSDM?
During the Design build only the capabilities will be known right?
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‎10-10-2023 12:37 AM
Thanks again for your valuable inputs @Barry Kant
And I belive you statement
"If a company is more Application focussed you can change them overnight to a Service focussed organization. "
should actually be like this
"If a company is more Application focussed you can change them overnight to a Service Application focussed organization. "
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‎10-09-2023 05:28 AM
"Fly" isn't a phase of CSDM as you are thinking of it. It is not a phase of a product or service lifecycle. Rather, it is a phase of adoption of CSDM, or an indicator of maturity level in the CSDM maturity model. Practically, what this means is that people who are new to CSDM should generally focus on their Foundation and Crawl phases first -- make sure your platform foundation data, your infrastructure, and your applications are managed -- and their Fly phase last, focusing on your business capabilities, information objects, and service catalog associations. Even in that context, it's not as much an order of operations as it is a matter of what data builds upon other data, and it is acknowledged that different customers can address components is different order according to their specific business needs. For example, you may already have a service catalog, and that's fine, but in order to align your service catalog to CSDM, you need to have defined service offerings first, which generally is considered secondary to defining the deployed applications that you are supporting.
The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.
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‎10-10-2023 12:35 AM
Makes sense. Thank you so much @CMDB Whisperer 🙂