Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. With platform teams in larger companies th...
All of us that have worked with the CSDM know the importance of keeping data structured. One thing is off course the discoverable bits and parts like the different CI, that we put into different classes like Windows Servers, Linux Servers, computers ...
When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow? In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...
I had a requirement where we needed to hide a UI Action from the top form header and display it only at the bottom of the form. UI Action: When a UI Action is enabled as a Form button, ServiceNow automatically renders it in both the header and the ...
Service Mapping is very important for the CMDB. Configuration Management needs to understand the business value of the infrastructure components in the CMDB. The fastest, easiest way to map application services is with Tag Based Service Mapping. T...
Technical Services versus Application Services One of the most common misconceptions I see in the CSDM is folks wondering the difference between a Technical (or Technology Management, now) Service - and an Application Service (or Service Instance, no...
Imagine raising a change and instantly seeing the full impact across your business. You know which services are affected, who owns them, what infrastructure supports them, and what the real risk is. There is no guessing, no tribal knowledge, only pur...
Disclaimer Any statements, opinions and remarks made by me in this community post are personal. As such, they do not represent any official stand of my employer. I encourage you to reference the latest official CSDM documentation alongside reading ...
We are pleased to formally release CSDM 4.0 as a DRAFT White Paper. The CSDM 4.0 Draft White Paper accounts for the further evolution of the Common Service Data Model. You will quickly notice the following additions to CSDM: New CSDM Domain - BUIL...
First off big kudos to @Venni Mäkäräinen for his spot on CSDM & Request Catalogue - service offering and catalog item association article. This article expands on his work and provides the different service offering types and a model to identify them...
CSDM Migration CI's from Custom/Nonconforming Tables What if you already have CSDM related data but not in the recommended tables. How do you migrate from a nonconforming use into the CSDM. That process takes several steps but the most important step...
The new CSDM 4.0 comes with several changes, and one of them is introduction of a new Lifecycle attributes. The following video by Scott Lemm and Mark Bodman provides nice insight into this topic and future product strategy. What I would like to shar...
I have looked at the New Service Builder – available in the store, it is possible to install on your PD. Available from Service Portfolio Management -> Business Service A new user interface is showing in a new window, with relevant fields from the ...
CSDM (Common Service Data Model) is a very hot topic nowadays, and many customers are asking: how to get it implemented? This article provides high-level guidance for the CSDM implementation journey based on the discussions with various customers and...
Happy new year everyone! Good news, we are going to be improving the documentation coverage for CSDM this year, coinciding with our release of CSDM V5. To help our documentation team prioritize what our customers and partners need, we put together ...
Dear reader, I strongly recommend reading the below publication alongside this article: - Application Service and Service Instance: What is new in Yokohama and CSDM v.5Please, make yourself aware of the "new" Service Instance entity!The described Se...
The Digital Portfolio Management Community Hub has officially launched! This hub is dedicated to guide you on your DPM journey with articles, blogs and a forum to get all your questions addressed by your peers, and keep you updated on upcoming eve...
Community, I developed an application that may help you in your CSDM journey. I created a short video with information about it. If you have time, please help me by installing and testing it. Thanks in advance! https://www.youtube.com/watch?v=X2Rom_...
Getting your CMDB aligned to CSDM may seem complicated and hard to do. Yet, many companies have been successful in making progress with CSDM and getting their CMDB to a satisfactory level. It takes time, effort, and careful planning. Unfortunately, t...
