If you haven’t read Part 1, I highly recommend giving it a read, even if just to understand the characters below a bit better. IntroductionLast time, we met Spider-Man, Goku, and even the Dodge – each standing in for different CIs. Now let’s see how ...
One of the most common questions I hear in every CMDB or CSDM conversation is: “Should this go in Business Application, or should it be created as a Business Service and Service Offering?” This confusion happens everywhere — ITSM teams, application...
Imagine raising a change and instantly seeing the full impact across your business. You know which services are affected, who owns them, what infrastructure supports them, and what the real risk is. There is no guessing, no tribal knowledge, only pur...
Disclaimer Any statements, opinions and remarks made by me in this community post are personal. As such, they do not represent any official stand of my employer. I encourage you to reference the latest official CSDM documentation alongside reading ...
We are pleased to formally release CSDM 4.0 as a DRAFT White Paper. The CSDM 4.0 Draft White Paper accounts for the further evolution of the Common Service Data Model. You will quickly notice the following additions to CSDM: New CSDM Domain - BUIL...
First off big kudos to @Venni Mäkäräinen for his spot on CSDM & Request Catalogue - service offering and catalog item association article. This article expands on his work and provides the different service offering types and a model to identify them...
CSDM Migration CI's from Custom/Nonconforming Tables What if you already have CSDM related data but not in the recommended tables. How do you migrate from a nonconforming use into the CSDM. That process takes several steps but the most important step...
The new CSDM 4.0 comes with several changes, and one of them is introduction of a new Lifecycle attributes. The following video by Scott Lemm and Mark Bodman provides nice insight into this topic and future product strategy. What I would like to shar...
I have looked at the New Service Builder – available in the store, it is possible to install on your PD. Available from Service Portfolio Management -> Business Service A new user interface is showing in a new window, with relevant fields from the ...
CSDM (Common Service Data Model) is a very hot topic nowadays, and many customers are asking: how to get it implemented? This article provides high-level guidance for the CSDM implementation journey based on the discussions with various customers and...
Happy new year everyone! Good news, we are going to be improving the documentation coverage for CSDM this year, coinciding with our release of CSDM V5. To help our documentation team prioritize what our customers and partners need, we put together ...
Dear reader, I strongly recommend reading the below publication alongside this article: - Application Service and Service Instance: What is new in Yokohama and CSDM v.5Please, make yourself aware of the new Service Instance entity!The described Serv...
The Digital Portfolio Management Community Hub has officially launched! This hub is dedicated to guide you on your DPM journey with articles, blogs and a forum to get all your questions addressed by your peers, and keep you updated on upcoming eve...
Community, I developed an application that may help you in your CSDM journey. I created a short video with information about it. If you have time, please help me by installing and testing it. Thanks in advance! https://www.youtube.com/watch?v=X2Rom_...
Getting your CMDB aligned to CSDM may seem complicated and hard to do. Yet, many companies have been successful in making progress with CSDM and getting their CMDB to a satisfactory level. It takes time, effort, and careful planning. Unfortunately, t...
In my previous Community Article Application Services: How to use them? I have described usage of Mapped and Calculated Application Services. In this article I will focus on useful tips and tricks: How to control what Configuration Item classes are i...
Hello All,Please see attached PPT to know overview of CSM. Thank you!
SymptomsIn Incident mgmt as well as Change mgmt the Refresh Impacted Service action results in unexpected output. I show this by example sing this service model: When using system properties like:Sys PropertiesValueincident.refresh_impacted.include_...
For many ServiceNow users, it’s not about the common service data model. It’s about the configuration management database (CMDB), its setup and content as such - how to deploy and maintain a healthy CMDB, how well it serves their IT and business need...
