CSDM Migration CI's from Custom/Nonconforming Tables What if you already have CSDM related data but not in the recommended tables. How do you migrate from a nonconforming use into the CSDM. That process takes several steps but the most important step...
Application Services are essential part of the Common Service Data Model (CSDM). This article focuses on how to use Application Services for manually maintained Service Maps in the situation when Service Mapping is not deployed. Proper usage of Appli...
The new CSDM 4.0 comes with several changes, and one of them is introduction of a new Lifecycle attributes. The following video by Scott Lemm and Mark Bodman provides nice insight into this topic and future product strategy. What I would like to shar...
I have looked at the New Service Builder – available in the store, it is possible to install on your PD. Available from Service Portfolio Management -> Business Service A new user interface is showing in a new window, with relevant fields from the ...
CSDM (Common Service Data Model) is a very hot topic nowadays, and many customers are asking: how to get it implemented? This article provides high-level guidance for the CSDM implementation journey based on the discussions with various customers and...
Happy new year everyone! Good news, we are going to be improving the documentation coverage for CSDM this year, coinciding with our release of CSDM V5. To help our documentation team prioritize what our customers and partners need, we put together ...
Dear reader, I strongly recommend reading the below publication alongside this article: - Application Service and Service Instance: What is new in Yokohama and CSDM v.5Please, make yourself aware of the new Service Instance entity!The described Serv...
The Digital Portfolio Management Community Hub has officially launched! This hub is dedicated to guide you on your DPM journey with articles, blogs and a forum to get all your questions addressed by your peers, and keep you updated on upcoming eve...
Community, I developed an application that may help you in your CSDM journey. I created a short video with information about it. If you have time, please help me by installing and testing it. Thanks in advance! https://www.youtube.com/watch?v=X2Rom_...
A few months ago, I published the community article „CSDM 4.0: (any) Status attribute vs. Life cycle“, which describes the way to approach „legacy“ status attributes and the new Life Cycle. In this article, I will focus on how to get the new Life Cyc...
Getting your CMDB aligned to CSDM may seem complicated and hard to do. Yet, many companies have been successful in making progress with CSDM and getting their CMDB to a satisfactory level. It takes time, effort, and careful planning. Unfortunately, t...
In my previous Community Article Application Services: How to use them? I have described usage of Mapped and Calculated Application Services. In this article I will focus on useful tips and tricks: How to control what Configuration Item classes are i...
Hello All,Please see attached PPT to know overview of CSM. Thank you!
SymptomsIn Incident mgmt as well as Change mgmt the Refresh Impacted Service action results in unexpected output. I show this by example sing this service model: When using system properties like:Sys PropertiesValueincident.refresh_impacted.include_...
For many ServiceNow users, it’s not about the common service data model. It’s about the configuration management database (CMDB), its setup and content as such - how to deploy and maintain a healthy CMDB, how well it serves their IT and business need...
This is simply a guide and lessons learned on how to the approach populating CSDM tables. Most of the effort that goes into rolling out CSDM is that of preparation work to gain access and vetting of data to consume import and ultimately maintain in S...
In my previous community articles Application Services: How to use them? and Application Services: Tips and Tricks I described basic usage and functionality of Application Services, with some useful tips related mostly to Calculated Application Servi...
Disclaimer Any statements, opinions and remarks made by me in this community post are personal. As such, they are not representing any official stand of my employer. The text here is reflecting my personal experience working 8 years in the ServiceNow...
Hi CSDM Community! I know many of you are working with CSDM. So are we. We discuss the topic almost daily with ServiceNow customers and partners. Therefore, we felt that we might have something to say about common pitfalls and success factors when al...
