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Video: Free application - CSDM Explorer

Community, I developed an application that may help you in your CSDM journey.  I created a short video with information about it. If you have time, please help me by installing and testing it. Thanks in advance! https://www.youtube.com/watch?v=X2Rom_...

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Ofer1 by ServiceNow Employee
  • 1202 Views
  • 3 comments
  • 13 helpfuls

20 steps to align to CSDM

Getting your CMDB aligned to CSDM may seem complicated and hard to do. Yet, many companies have been successful in making progress with CSDM and getting their CMDB to a satisfactory level. It takes time, effort, and careful planning. Unfortunately, t...

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Mary Vanatta1 by ServiceNow Employee
  • 19191 Views
  • 14 comments
  • 77 helpfuls

Application Services: Tips and Tricks

In my previous Community Article Application Services: How to use them? I have described usage of Mapped and Calculated Application Services. In this article I will focus on useful tips and tricks: How to control what Configuration Item classes are i...

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Refresh Impacted Services Improved outcome

SymptomsIn Incident mgmt as well as Change mgmt the Refresh Impacted Service action results in unexpected output. I show this by example sing this service model:  When using system properties like:Sys PropertiesValueincident.refresh_impacted.include_...

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Barry Kant by ServiceNow Employee
  • 2789 Views
  • 8 comments
  • 4 helpfuls

CSDM Table Data Intake

This is simply a guide and lessons learned on how to the approach populating CSDM tables. Most of the effort that goes into rolling out CSDM is that of preparation work to gain access and vetting of data to consume import and ultimately maintain in S...

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Juan Osorio by Tera Contributor
  • 6116 Views
  • 8 comments
  • 13 helpfuls

CSDM - Recipe for Success - Free eBook

Hi CSDM Community! I know many of you are working with CSDM. So are we. We discuss the topic almost daily with ServiceNow customers and partners. Therefore, we felt that we might have something to say about common pitfalls and success factors when al...

mikkojuola by Giga Guru
  • 1793 Views
  • 4 comments
  • 4 helpfuls
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