Common Service Data Model article

CSM Overview

Hello All,Please see attached PPT to know overview of CSM. Thank you!

Refresh Impacted Services Improved outcome

SymptomsIn Incident mgmt as well as Change mgmt the Refresh Impacted Service action results in unexpected output. I show this by example sing this service model: When using system properties like:Sys PropertiesValueincident.refresh_impacted.include_...

Building a business case for CSDM - part I

For many ServiceNow users, it’s not about the common service data model. It’s about the configuration management database (CMDB), its setup and content as such - how to deploy and maintain a healthy CMDB, how well it serves their IT and business need...

CSDM Table Data Intake

This is simply a guide and lessons learned on how to the approach populating CSDM tables. Most of the effort that goes into rolling out CSDM is that of preparation work to gain access and vetting of data to consume import and ultimately maintain in S...

Application Services: What's new in Rome

In my previous community articles Application Services: How to use them? and Application Services: Tips and Tricks I described basic usage and functionality of Application Services, with some useful tips related mostly to Calculated Application Servi...

Operationalizing CSDM - approaching CSDM & foundation data considerations

Disclaimer Any statements, opinions and remarks made by me in this community post are personal. As such, they are not representing any official stand of my employer. The text here is reflecting my personal experience working 8 years in the ServiceNow...

CSDM - Recipe for Success - Free eBook

Hi CSDM Community! I know many of you are working with CSDM. So are we. We discuss the topic almost daily with ServiceNow customers and partners. Therefore, we felt that we might have something to say about common pitfalls and success factors when al...

CSDM Videos now available on YouTube Data Foundations playlist

We now have a new resource for our CSDM community in a new YouTube playlist for Data Foundations here. We will regularly post new videos to cover topics that include CSDM, CMDB and Service Graph as an extension of this community forum. Our goal is ...

Script for Default CSDM Lifecycle Mappings

Recently, we had the requirement to create the default CSDM Lifecycle mappings for all CI classes. There are more than 713 OOTB CI classes on fresh PDI. Which means there is no way we would do it manually, so we did create this fix script. The Script...

Relationship between ITSM & CSDM

This diagram lays out the relationship between ITSM, CSDM and the CMDB. I created this to make it a wholistic picture of the CSDM framework and how it plugs into traditional ITSM and CMDB disciplines. Example relationship with some ITSM processe...

Enhancement on Auto Population of Dynamic CIs in the Affected CI on Change Request form

Hello Developers, The functionality of dynamic ci has been enhanced. According to my development, when a user selects a configuration item on a change form with the specific class to "Dynamic CI Group," I am able to populate a group of CIs from the t...

Platform Office Hour 41: CSDM 4.0 Overview What's New Best Practices [YouTube]

Platform Office Hour 41 CSDM 4.0 Overview What's New Best Practiceshttps://youtu.be/GluOG7aHiGk Common Service Data Model (Rome)https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/csdm-implementation/concept/csdm-basics.html

The Practical Data Model for CMDB by Justin Group

For the last couple of years, we have been creating a "common reference data model for CMDB" and this week we have finally made it public under a creative commons license. This "Practical Data Model for CMDB" (PDMC) is vendor-agnostic and meant to be...

CSDM 3.0 Webinar Series - Implementing in phases with DCM

Hello everyone! During this Autumn we had a webinar series together with Mark Bodman going through what's new in the CSDM 3.0 and discussing different examples and things to consider in the implementation phases. This was an ISV Partner Webinar Seri...

CSDM 2.0 Quick Reference Card now available

Here is a Common Service Data Model (CSDM) 2.0 quick reference card that you can print and use. Print this document on one page, double sided. The front is the overall model, the back provides the specific tables and relationships that CSDM specifi...