Web embeddables - Exploring prebuilt components and their use cases

[Preethi Bakthav]

ServiceNow offers several prebuilt components that can be embedded into external websites to enhance functionality and user experience:

• Case Create: Submit cases directly from your site.
• Case List: Display multiple cases with details like status and description.
• Case View: Provide comprehensive case details and playbook-guided workflows.
• Catalog Item: Enable users to request products or services.
• Knowledge Article View: Offer access to articles with language selection and rating.
• Data Visualization: Present insights using charts and scores.
• Playbook Intake: Guide users through structured workflows.

These components can be integrated for a cohesive experience. For example, selecting a case in Case List can open its details in Case View, while Playbook Intake ensures consistency in case resolution.

Real-world use cases:

• An insurance company can embed Case View to allow customers to track claim status without logging into a separate portal.
• A SaaS provider can use Data Visualization to display uptime metrics on its client dashboard.
• A university can embed Knowledge Article View to provide students with instant access to academic resources.

By leveraging these components, businesses reduce development time, maintain consistency, and enhance engagement.