In today’s macroeconomic environment, companies are looking to reduce costs and remain competitive, without compromising the customer experience. In order to do that, they need to have the right tools...
CSM Agents - are you open to a call with our Research team? ServiceNow Research is currently measuring the impact of productivity between our user interfaces. We would love to share these interfaces w...
If you have the need to simplify the management of your product with multiple attributes and prices, then set up the configuration offers in CSM Order Management application. Customers can create mult...
How do you create a great employee experience in customer support? Customer Support VP Shelley O. believes that every satisfied customer can be linked back to a happy employee. Automation has a major ...
Are you a CSM Agent? Do you resolve external customer cases or requests or work closely with Agents? Would you like to help influence future experiences? If you said yes to any of these questions, we'...
Today more than ever, customer service organizations are feeling the pressure to deliver effortless customer experiences that will help keep and win customers. In order to do that, they need the right...
Do you influence purchase decisions on services added to your product portfolio? Are you a platform owner, super admin, or business process owner? Do you use classic lists and forms from 2 or more pro...
Calling all CSM Agents! To ensure we're building for your needs, we'd love to hear from you. Our team is currently iterating on improvements. Feedback shared will go directly to our Product teams and ...
A relevant, timely knowledge base is vital in today's self-service world. But knowledge base maintenance can be overwhelming. ServiceNow KM expert Jaime Honacker shares how to help customers find the ...
Keypoints ********* The rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point i...
Importance of customer service Customer service is a high priority and key to business success. This is because great customer service leads to more loyal customers. More loyal customers buy more, and...
Load accounts from one instance to another using account api Using below api a flow is created to retrieve accounts from one instance and load to another using pagination. account api : https://develo...
Query rules in Customer Service Management (CSM) is a feature that controls ‘Read’ access to CSM cases based on Roles and conditions defined in the query rule tables. There isn’t much detailed documen...
Calling CSM Agents! We would love to get your feedback and pulse to ensure we're building for our customers' needs. Our team is currently iterating on improvements for Customer Service Agents. Feedbac...
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Yokohama Release Highlights for Customer Service M...
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What's New in Washington D.C. for Customer Service...
Mary Hain
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Now on Now: Meet Ash: Preventing outages so custo...
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Feedback Opportunity -- Agent Workspace - Email Im...
Mary Hain
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Now on Now: 4 easy ways to keep your knowledge bas...
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Configure Engagement Messenger language dynamicall...
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What's new in Customer Service Management in the R...
