In today's environment, organizations are under pressure to drive higher efficiencies and lower costs, while striving to stay competitive by delivering differentiated experiences to meet rising custom...
In a new blog, the Now Support team describes how a newly designed Get Support page is helping customers get the help they need without waiting for support agent assistance by providing quick and easy...
As part of your job, have you been involved in implementations of ServiceNow Customer Service Management (CSM) products or services? Or have you configured ServiceNow Customer/Consumer Portal? If so, ...
Meet Ash: Preventing outages so our customers have a fantastic user experience Meet Ash, and learn how the customer escalations team proactively prevents customer outages by using Now Platform technol...
Have you received notifications from applications, including ServiceNow, and wished you could better control how, when, and where you receive them? Bring your experience, questions, and stories to the...
In today’s macroeconomic environment, companies are looking to reduce costs and remain competitive, without compromising the customer experience. In order to do that, they need to have the right tools...
CSM Agents - are you open to a call with our Research team? ServiceNow Research is currently measuring the impact of productivity between our user interfaces. We would love to share these interfaces w...
If you have the need to simplify the management of your product with multiple attributes and prices, then set up the configuration offers in CSM Order Management application. Customers can create mult...
How do you create a great employee experience in customer support? Customer Support VP Shelley O. believes that every satisfied customer can be linked back to a happy employee. Automation has a major ...
Are you a CSM Agent? Do you resolve external customer cases or requests or work closely with Agents? Would you like to help influence future experiences? If you said yes to any of these questions, we'...
Today more than ever, customer service organizations are feeling the pressure to deliver effortless customer experiences that will help keep and win customers. In order to do that, they need the right...
Do you influence purchase decisions on services added to your product portfolio? Are you a platform owner, super admin, or business process owner? Do you use classic lists and forms from 2 or more pro...
Calling all CSM Agents! To ensure we're building for your needs, we'd love to hear from you. Our team is currently iterating on improvements. Feedback shared will go directly to our Product teams and ...
A relevant, timely knowledge base is vital in today's self-service world. But knowledge base maintenance can be overwhelming. ServiceNow KM expert Jaime Honacker shares how to help customers find the ...
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What's New in Australia Q1 '26 Release for CSM
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Yokohama Release Highlights for Customer Service M...
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Mary Hain
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Feedback Opportunity -- Agent Workspace - Email Im...
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Configure Engagement Messenger language dynamicall...
