Calling all users of Workspace! We need your help to shape the future of Playbook platform features (around prioritization, assigned activities, and progress tracking). Our product team would love to ...
Overview The most important resource in customer service is the agents staffing the various interaction channels customers use to resolve their issues. Yet as critical as their roles are, agents today...
7 tips for knowledge managers to increase self-service (new blog) Knowledge managers want to encourage customers to self-serve answers to their questions AND minimize frustration if they can’t find an...
What’s New in Customer Service Management in the May 2022 Store Release? The May Store release for the Now Platform® brings us several exciting new capabilities in Customer Service Management (CSM). T...
This year at Knowledge starting May 11, ServiceNow’s practitioners will share a variety of stories describing how we use the Now Platform to run our internal Customer Support and Training & Certificat...
As the person responsible for operationalizing AI within ServiceNow’s customer support experience, Senthil Kumar Venkatachalam looks for opportunities to relentlessly apply AI to deliver a better expe...
CIS CSM exam preparation part 1
Using Now Experience UI Builder, you can easily configure and extend the CSM Configurable Workspace. As part of the CSM Configurable Workspace, the Contextual Side panel provides agents with tools to ...
Code is available on share https://developer.servicenow.com/connect.do#!/share/contents/3287388_switchclass_of_soldproduct_to_productinventory?t=PRODUCT_DETAILS
Our new Impact program affects all aspects of how we work with our customers to accelerate results and develop their expertise. We talked with Dean Robison, SVP of Customer Service and Support, about ...
What's New in Customer Service Management in the San Diego release The latest release of the Now Platform® brings us to San Diego! For Customer Experience solutions, it means several exciting new capa...
This blog will highlight some of the key components which a developer has to take care during migrating from existing customized agent workspace to the new configurable workspace. A follow-up blog wou...
ServiceNow support account managers are using the Now Platform to quickly identify customer performance issues and mitigate their impact before they spiral out of control. Read about their proactive s...
Act quickly on customer insights to deliver meaningful experiences A business’ success or failure can often be linked directly to the quality of their customer and employee experiences. The top reason...
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