How can I increase the width of the Available and Selected slushbucket columns in the Personalize List option so that the field names I want to add and/or move for the list view are not cut off by the boundaries of the box? This is so that the end us...
I have a field in my form that is used to show when a ticket is resolved, I need this field (when active) to be set to the current date/time Tried the dynamic field in UI builder but this didn't work for some reason
Hi all, In the above UI Page, I've certain requirements to be done: 1. In the action field - I have three values "Add", "Modify" and "Delete": If the associated case does not have any Request created - show only Add option, else the other two optio...
We want to exclude certain users from the leader board in our CSM Community. For example, we have an employee with a lot of points and we don't want that employee to appear on the leaderboard.What is a method that I can use to exclude the employee fr...
I am learning the CSM essential course now. There is word called 「case task services」 and I couldn't find the definition in the text. Please tell the answer. Thank you!
Hi team,In the work bench form "resolve" button is not visible. Please help me to find the button.Regards,Manasa.
I have a case record which is created manually then have a task below the case, where in the case and task is related with the case number (u_tow) and when i create a case we have mandatory fields like description, requirement,location.After filling...
Hey there folks, I wanted to know that how can we remove the writing that appears in a colored background in the priority Field in HR agent workspace.Here is a small glimpse of it circled in blue ink:I want to get rid of the issue circled in blue ink...
On the CSM Portal landing page is it possible to have specific details for a customer on this landing page? Like current service inclusions pulled from their account/contract
Hello community, We have noticed an issue with the import set for Consumer data. There are various fails in the last few days, we’ve checked ServiceNow - snowflake is not locked and I’ve test loaded 20 records from the Data Sources (Snowflake JDBC Co...
Hello community! I'm trying to tag cases based on the quick messages selected by agents, the challenge for me is to do it automatically Is there a way to identify the quick massage sent and then tag the case automatically? Thanks in advance for your ...
is there a way to check how the roles were removed from users. Within a week, the license count was dropped to 1000 less and need to check how this was dropped suddenly. please provide possible ways to check
I am trying to enable Language Selector in Service portal main menu. As per the documentation, I am able to enable the property (glide.sp.portals.language_selector_enabled). and copy the sys_id's of portals to the value. But cannot see the lang selec...
Currently the the email filter - Ignore Header is filtering out the out of office and undeliverable email to junk. So we need to modify the condition to accept it into servicenow only for customer service target table . And need to know whether this ...
Hi SN Experts, I've configured the batch optimization with the demo data used in this Schedule Optimization Implementation training. In the training, the batch optimization works perfectly.I've read many articles where it says that for demo data it d...
