CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Can I apply a variable in an Incident or Change template?

Hello,    I was wondering if it is possible to apply variables in a certain template?In detail, that would mean for e.g  solving an Incident I create a template with the appropriate state and so on.Then I would like to fill in the field Additional C...

stb2 by Kilo Contributor
  • 2975 Views
  • 2 replies
  • 0 helpfuls

I am looking to see what role is needed to view SLA definition and SLA specific info on reports, also have the Ability to create a template

I hope everyone is have a great day and looking towards the weekend.  I have a custom app (not using the ITIL role) and my users need to view SLA definition and SLA specific info on reports, also have the Ability to create a template.So anyone know w...

Resolved! Business Rule - Add Opened by to Watchlist

I am trying to check if Opened By has the role "snc_internal" and if so add them to the Watchlist. My guess is that my script isn't correct but I don't have much experience with scripting. Any help would be great.

find_real_file.png find_real_file.png

Resolved! Personal Task Vs Visual Task

We have upgraded from Geneva to Helsinki recently and we had personal tasks module which has been used on Geneva. But after we upgraded the module (personal task) is not available any more, but the table still accessible by (personal_task.list) and t...

ahmedhosam by Kilo Contributor
  • 2456 Views
  • 6 replies
  • 0 helpfuls