Agent Assist in CSM Workspace default search resources

Hi all,I am new to Agent Assist, so I would appreciate your help on the following.I would like to know if it is possible in the side panel to remove the Default Sources option from the search resources (See attachment). From what I understood and som...

Create a case by using Inbound email action

1) I want to a  ABC case to be created from emails received on sss@gamil.com2) I want this ABC case to be assigned to the ABC Internal group.3) The Short Description of the ABC case should be mapped from the Subject of the sss@gamil.com email.iv) The...

How to create a copy case UI action

Hi, We are currently trying to create a UI action to appear in CSM/FSM Workspace, that copies a case and creates a new case with the same information. We have added the following script to the 'Workspace Client Script' field on the UI Action  var gr ...

How to trigger the contract expiry notifications to account team members(Related list).

Is there a template for service design blue print that i can reuse?

playbook workspace list view sub state values changed to read only .

Hi folks,in my playbook workspace having list view of the tasks ,in the tasks having state and sub state fields.in list view when i want to change the state and substate s when i click on the state field on pop up box open in that pop up box state an...

Auto Populate Category and SubCategory when Case is submitted on the Portal

On CSM Portal, when the customer submit the case based on the Short Description, Product, Install Base selction when the case is submitted - Can the Category and SubCategory be auto selected using the intelligence of the system? 

Need notifications when replies are sent to a case.

Whenever a client replies to a case generated via Email to ticket, I need a notification sent out to the assignee of that case so we don't miss any sort of information, just like how SN notifies us whenever a new comment is added.I've been plugging a...

ServiceNow Certification and Its Trainings

Hi Community, I am new to the ServiceNow and wanted to learn the GRC part of ServiceNow.. Can you please help me with the Course details and Certification for the same. From where I should start to learn it. Thanks,Prachi Jain

Form stuck on submitting after copying record producer

Hi, I am working on an on-premise instance where I am currently making changes to a form in the portal. Previously, it was possible to create both an incident and a request from this form, but the customer wanted this split into two separate forms. T...

Agent Workspace make related list read only if not work in progress

Hi All,  We would like to make all fields read only on the agent workspace. I manage it with a ui policy, but it does not work for the related list.  What I did:   But on the related list, all fields are editable and not read only:   Can you help?  T...