We have a simple notification on a custom case table (caste type) to send to the consumer user when a new case record is inserted. It works correctly when the case is created by an agent, but not when the consumer user themselves submits the case (v...
For Complaint case(Case type) records in the Workspace list layout Edit button we are trying the show the fields in the read-only format for closed cases. We tried creating a table level 'Write' ACL on Complaint case table by adding State in Closed c...
Hi, I missed the Compose and Activities section in the CSM workspace how can we add those sections please help me anyone how to resolve.like below
Hi,Can anyone please tell me how to change the order of columns of Task sla in workspace to all the users in the organization either by scripting or configuration, In the below picture the first column is stage and so on,when I am trying change by e...
for reference fields The "i" icon normally lets you preview a record, then give the option from the peek window to open the record. however, In config CSM workspace "ï" immediately opens the record.Here should also be a preview functionality first th...
Does anyone know if it's possible for Templates [sys_template] to be inherited by child tables? The scenario we have is our Case table [sn_customerservice_case] has been extended into various Case types via the SN Case Type plugin. Some of our agents...
Hi everyone,So, I'm facing an issue I don't quite know how to solve. The use case is as follow:Our customer is using ITSM and CSM.On the CSM portal, they have a Request Catalog. External users have access to a dedicated catalog and can create request...
KB1587153 ←こちらに=======================================Now Platform では、最大長は強制されません。ServiceNow のフィールドは、sys_dictionary max_length 値より長い文字列入力を受け付けます。=======================================と記載がありますが、文字列フィールドの max_length 値がvarcharの場合でも同じ仕様だと思っているのですが、画面からの...
Hi everyone,I want to send notification whenever the assgined_to field value changes, to the previous as well as the current user.I have written a BR which will trigger an event and when the event will be triggered a notification will be sent out to ...
Hi all, We need a help with the reference fields. We have location field on case table which is a reference field. As we click on the reference icon, we dont want location records to load, rather we would prefer the locations to be loaded once we app...
I’m working on a UI Action "Request Information" in the ServiceNow back-office. When a user clicks this action, they should automatically be redirected to the Related record "Comments" to enter the requested information.
Who gets the approvals when a customer is registering on the csm portal? Trying to figure out how the approval is assigned to better understand the logic of this and can approvals be turned off so that customers can just automatically register for an...
I have added the cmdb_ci field in the customer self service view of the case table via list layout to show the field in the my lists section although the field is getting visible in CSM Portal in My Lists but the data is not getting populated for the...
In CSM configurable workspace, i've configured the "Verify Consumer" to be available on the contextual side panel. But when we click verify consumer, instead on showing search bar it is showing the following message. Can anyone help me to fix this is...
I would like to add another pagination button at the top (image 2), and I want a page counter positioned between the two navigation buttons. Is that feasible? If possible, please guide me on how to achieve it. Thank you!Regard.
