Customers unable to see all cases for their account on the Customer Portal

[Alice_W1]

Customers who are assigned a 'sn_customerservice.customer_admin' role were previously able to see all cases raised under their account- since a recent update on ServiceNow- customers are no longer able to see all cases. 

Any help to get this working again would be appriciated.

[Alice_W1]

Hi there, yes- the link between the account code and account paths had been corrupted, and we had to run a script to fix them all.

var gr = new GlideRecord("customer_account");
gr.addNullQuery('account_path');
gr.query();
while (gr.next()){
new global.generateCodeForTreePath().updateAccountPath(gr.sys_id);
}