Attachments on CWM tasks opens in same window

mnawathe
Tera Contributor

Hi,

 

When you attach a file to a CWM task and then attempt to open it from the task, the attachment opens in the same window. If you want to return to your board, you must use the browser's back button, as there is no other way to navigate back to your board or space. Once you are back in your board or space, clicking on the task again will open the attachment instead of the task itself. The only way to access the task again is to refresh the browser and then click on the task to open it.

 

How can we open attachments in a new tab to avoid using the back button or refreshing the browser?

 

Regards,

Mrunal

1 ACCEPTED SOLUTION

Sunil B N
ServiceNow Employee
ServiceNow Employee

Hi Mrunal

Apologies for the inconvenience. We have addressed in the latest version.

Could you try pressing “ESC” key to close the attachments window?

alternatively you can also first download the attachment using extended actions.

 

 Let me know if this helps.

Best Regards,

Sunil B N

View solution in original post

1 REPLY 1

Sunil B N
ServiceNow Employee
ServiceNow Employee

Hi Mrunal

Apologies for the inconvenience. We have addressed in the latest version.

Could you try pressing “ESC” key to close the attachments window?

alternatively you can also first download the attachment using extended actions.

 

 Let me know if this helps.

Best Regards,

Sunil B N