Is field mapping necessary when setting up CWM integrated teams?

Nat Hunter
Tera Contributor

We have setup a couple of EAP/CWM integrated teams to enable working with multiple records types when planning sprints. 

Doing so has created a CWM Board for that integrated team and the work items have been created as CWM tasks.  However the "Description" , "Detailed Description", "Assignment Group", "Assigned to"  fields on the CWM task are all blank.  Is it necessary to map these between the originating record and the CWM task?  If so, where is this done? 

1 ACCEPTED SOLUTION

Sunil B N
ServiceNow Employee

Hi Natalie,
There are two aspects to it. 

1. Duplication of data.
2. Security - we need to enforce same security rules of original record on these fields, now imagine the same for n number of types of tasks. 

If its only specific to 1-2 tables in your organisation, you can do this customization to keep CWM task in sync and the same access control rules to those fields.
Let me know if this helps.
Best Regards,
Sunil B N

View solution in original post

5 REPLIES 5

Sunil B N
ServiceNow Employee

Hi Natalie,
There are two aspects to it. 

1. Duplication of data.
2. Security - we need to enforce same security rules of original record on these fields, now imagine the same for n number of types of tasks. 

If its only specific to 1-2 tables in your organisation, you can do this customization to keep CWM task in sync and the same access control rules to those fields.
Let me know if this helps.
Best Regards,
Sunil B N