I have seen this a few times in the community and wanted to do a quick post about hiding form sections by UI policy. In my case, I am going to be hiding based on my amazon connect business services. Form sections are a little different than regular f...
If you are a ServiceNow developer or system administrator, you have likely asked yourself the exact same question keeping many technical professionals awake at night: Is artificial intelligence going to automate my job away? With the massive platfo...
A standard ServiceNow instance can grow up to 4TB before ServiceNow comes knocking on your door that your instance is getting too big and that you need to purchase extra capacity to store your database. No worries. 4TB is a lot and I’ve worked with c...
I have created a ServiceNow NOW experience component development learning series for beginners on YouTube: Tutorial 1: Setup development environment for ServiceNow NOW Experience components Learn to set up Node, Node Package Manager, Visual Studio ...
This functionality enables users to upload files (like Excel spreadsheets) through a catalog item and automates importing and transforming the data. The process upon submission, imports the file, transforms it and updates the target table, deletes th...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Keen on getting started with Instance Scan? Adding some configuration or doing some customization, doing some automation, etcetera. Great! What might help yo...
***** Article Updated to work with latest versions of ServiceNow ***** So you've got a nice shiny new portal and customers are loving the new Service Catalog. Then the inevitable happens, requests start coming in for issues that need to be treated as...
The Application We uploaded our new application Automatic Group Member Management to the ServiceNow Share. The app can be used to handle group memberships automatically based on certain conditions. The conditions can be either based on a user (e.g. D...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. This is a quick item that came up recently that I thought would be useful to others. When you define a new table in ServiceNow, you have the ...
We recently had a requirement come through asking us to bypass the current behavior for the Actual Start and Actual End Dates on the project task form. Today, these dates are auto populated via scripts that will grab the Planned Start Date and Planne...
In my article Universal Pattern for Script Includes I introduced the Script Include CurrencyUtils which allows conversion between two currencies. At first glance this may seem simple, but in the end it turned into quite a lot of code that needs t...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, I've recently switched to a new customer, and ofcourse, one of the first things I touched was Instance Scan. One of my favorites within the platform. Instanc...
Are you scared of debugging ServiceNow bugs? Do you feel overwhelmed, not knowing where to even start looking? I used to feel exactly the same way. I built this framework for myself. Whenever I asked AI to help me debug something, it solved the iss...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Dynamic Filters, a functionality within ServiceNow that has been around for a while now. Dynamic Filters is a bit underutilized in my opinion. We probably al...
Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...
Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...
Recently, came across an interesting question on the community Hide a specific HR service in Transfer Case here the questioner asked if a specific HR Service can be hidden within New HR Service dropdown when the person opts to transfer the case to ...
Any naming or category system will turn out to be insufficient at some point in time. Yet, no naming convention is even worse – so teams are well-advised to agree on a naming convention early on – and once its deficiency is obvious, adapt and refacto...
Integrations in ServiceNow can sometimes feel like wrestling with a puzzle, but setting up OAuth 2.0 doesn’t have to be a headache. I recently implemented this, and it looks straightforward process, which was quick, clean, and reliable. Here’s someth...
Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace. Fulfilment steps covering basic use cases It is possible to create new fulfilment step types to exten...
LisaLatour
ServiceNow
