Go to the workflow editor, go inside of the catalog task that you want the short description to contain specific values of those variables and type the following script:task.short_description = (current.variables.xxx_xxxx_xxxxx + " + " +current.varia...
Hi,Recently we had to solve a situation where certain users weren't supposed to see columns in lists based on their company.Problem: ServiceNow add_to_list ACL operation does not support ACL scripts.Reason: Security checks initiated in ListMechanic S...
Hello my dear colleagues,Here it's another tutorial for how to call any user to his mobile phone directly from Service Now using Twilio API.Also this can be used the same way to allow any user to directly call service desk from self service portal us...
We all know how many complex things life brings into our daily routine and each of us has to fight new challenges that he is racing. Main attribute of good development process though is to provide easy and simple tools for end user. On...
Coalesce by sys_id!Back to transform maps in #servicenow! Ever thought what would happen if you coalesce by sys_id? Well, it is not so interesting for matched records as it would simply update it, but what would happen if you supply non-existing sys_...
Hi,One of our requirements from users was chat functionality. The problem with the Chat plugin in SNow is that it aparently doesn't support domain separation.This workaround updates the queue every 5 seconds and plays a sound every time the queue cou...
Is there any way to show different message by gs.addInfoMessage() for each list view?I want to change a message to be shown for each view of a same table but not sure how to do this.If there is anyone who has done this before, I would appreciate if c...
Just getting into application development for Fuji or want to brush up for the Certified Application Developer exam?Follow me as I document by findings, tips, and recommendations in the FujiForty blog series leading up to Know15.While my primary busi...
Speaker: Michael HoeferTitle: Director, Development Engineering MgmtCompany: ServiceNowAbstract: With the new Team Development application, you can have multiple developers working on the same projects without the risk of conflicts. Pull changes down...
Do you want to show the list of the catalog item based on the logged in user's role, locations, company, department, and group. And you are looking for some solutions or your mind is getting puzzled and you are thinking to write some logic or scripts...
The transition to our updated community site has been new and exciting. There is more to a community than a fancy layout, new widgets, leader boards and fancy profile pictures, and that is you. All of our outstanding members is what makes this commun...
We are currently using HP BSM as our application monitoring tool and it holds most of our critical application, Is there a way i can integrate HP BSm Mercury with ServiceNow and allow my monitoring tool to send tickets directly to ServiceNow and assi...
Hi all, I was wondering if you could help me out with this formatting issue within our ESS portal. I want to the actual service catalog to fit in the actual browser window. I would like to remove the inconvenience of having two scroll bars as shown. ...
Hello Team,We had a issue with Chat email Invitation. After the Chat room is created, when you add/invite users to the chat room there is no email sent to the user's.We have found the solution for the issue. We came across the same issue after we act...
We talked about several options on how users in our Call Center can have quick access to certain KB articles.We landed on making a script that will add a bookmark when a users is added to the Call Center Group.Here is a sample of that code that will ...
hey guys,Small document for all of you who are looking to have multiple display names for Service-now emails, and to over ride the global Display name function for specific emails.Go to Email Notification -->change it to Advance viewunder What it Wil...
LisaLatour
ServiceNow
