I have explained how to Copy Attachments from one table to another using Business Rules. If you have any feedback related to the scripting part, please write it in the comment box. ====================BUSINESS RULES====================== Table - Requ...
In today’s article, we’ll explore the three-strike approval process, a powerful and practical concept designed to streamline approvals and keep your workflows moving smoothly. Whether you’re a ServiceNow enthusiast or a professional looking to optimi...
I've successfully submitted a multi-part Rest API, so I'll post an example Script.This Script is sent using an attachment as a multi-part body.Attachments are multi-part data that includes text and binary data. Examples include JSON and PDF. I use "B...
The Issue If you're here, it's probably because you're seeing an unexpected result in the "Output Data" for your Data Stream action in Flow Designer. Instead of showing any output items, all you get is a big text dump starting with "index":-1. Here's...
Embedding Virtual Agent on UI Builder Page If you are looking to use Virtual Agent on any UI Builder page, then this is one easy option to embed it. There is a component available called “Agent Chat” this is going to be used by the Agent who wants to...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with fields of type list, you might encounter that these in some circumstances contain an email envelope. You could add email addresses here in...
Thought I would put this article together as it took many searches on Community and Stack Overflow to achieve creating a Service Portal widget with a third party REST call for address lookup. Then interrogating the json response payload through an ar...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with conditional visible variables, these will mostly become visible through Catalog Client Scripts or Catalog UI Policies. Did you realize, tha...
Go to ServiceNow Application Navigator > Type "stats.do". A Window will open, where you can find the version of your developer instance infront of build name. Below is the video, I’ll walk you through the simple steps to find the version of your ...
Use case : There are instances where the customer might ask you to place a URL on the Service Catalog form so that the end user can navigate to a certain page by hitting the same. In this case , "CUSTOM WITH LABEL" (earlier knows as Macro With Label...
ServiceNow provides client-side JavaScript APIs allowing you to control aspects of how ServiceNow is displayed and functions within the web browser. The GlideForm client-side API provides methods for managing form and form fields including methods to...
Let’s say you have a reference field like Caller on the Incident form. You want to trigger an onChange Client Script when the phone number of the selected caller changes. But when you try to create the script, you only see this: Yep — dot-walked...
Here's an example of using Studio's source control integration to track your ServiceNow application development via GitHub. Create Credential You will need to add a credential to your ServiceNow instance so it can perform actions in your GitHub repos...
Hi there, In this article I will describe the use case of map Javascript function and how it can be used in ServiceNow. For example you have a JSON array of employee data and at the end result you only need array collection of employeeId. There are t...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever came across situations where Condition type fields are not human-readable, and are just displayed as the encoded query code? Wondering if we can do some...
(Note: To view Orginal Article Click Here --> bit.ly/3AfwI5Z) Here we are going to Integrate Microsoft Azure AD users to ServiceNow using REST Message. Follow the below steps. Step 1: Application Registry Navigate to System OAuth -> Application Regis...
SLA configuration can get a little complex when service based SLAs need to be configured, this scoped app is meant to simplify such configuration by making use of decision tables to map service to an SLA, below are specifics of the configuration. SLA...
Have you ever had the need to retrieve the previous value in the same manner that you do when using the previous object in a Business rule? There is actually a way to accomplish this. Since ServiceNow stores most changes in the sys_audit table you ca...
Integrating AWS IoT Core with ServiceNow for Automated Incident Management Note: This is Part 1 of my integration series. I will be posting Part 2 soon, where I'll demonstrate building a Flow Designer solution for automating this process end-to-en...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with the Multi-Row Variable Set on Catalog Items, a while ago I stumbled on the Multi-Row Variable Set being editable when working on Requested...
LisaLatour
ServiceNow
