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Virtual Agent Gotchas

Hello Community! During my time implementing Virtual Agent, I’ve come across a few gotchas that I wished there had been more readily-available information available on. So I am writing the Community article I wished to see in the world, in hopes that...

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Eliza Gee by Tera Contributor
  • 4420 Views
  • 1 comments
  • 16 helpfuls

[Service Portal] Javascript libraries included (OOB)

In Service Portal, many libraries are included and loaded by default in all pages.To avoid overloading the platform with duplicate libraries, first consult the existing.There is a trick to recover it.1. Inspect the code of the page2. Search the DOM f...

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Community Alums by Community Alums  
  • 5153 Views
  • 4 comments
  • 4 helpfuls

Finding references / sys_ids in Workflows

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Workflow Editor is a legacy product to maintain existing workflows already in production. For new use cases and workflows, use ServiceNow Workflow Studio. Workflow Stud...

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Find out how much a field on a table is actually used

More than once I've encountered an instance that has multiple custom fields added to the OOB tables, and that's usually fine and works perfectly good... But given enough time these custom fields might not be used anymore, for various reasons, and the...

OlaN by Tera Sage
  • 3195 Views
  • 1 comments
  • 11 helpfuls
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