Developer articles

35th Family Release ServiceNow Washington D.C. top 25 Features is here.

Here is quick demo of Washington D.C Release https://youtu.be/q628bve6ivs Please share and subscribe. #WDC

custom schedule and maintenance page

Just created a custom UI page which uses the open source Full Calendar plugin. The code is raw so please make changes as per your needs/standards. By default maintenance, events are displayed in orange and blackout in black. Change color: low-risk ch...

How to Populate a Condition or Template Field with Script

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. Within ServiceNow, there are many tables that contain "condition" or "template value" columns. In doing data migration, data cleanup, or even...

Client Callable Script Include to get RITM variables as description

Hello There, Have you ever came across a requirement where you need to populate all the variables of an RITM as Description of change, when the change is created from an RITM or Catalog task. This script include can be used to get all of the varia...

Risk Assessment on Change forms with ATF

Hi Folks, I have recently implemented ATF on change forms where I came across a barrier Risk Assessment .I had gone through the below approach to bypass Risk Assessment on change forms. Role: Admin Step1: Impersonate as an admin user. Step2: Inser...

MEGATHREAD: EVERYTHING You Need for Successful Surveys and Assessments

Don't use Surveys and Assessment.

Hotjar Service Portal integration

Hotjar is a saas product that basically tracks users' clicks, mouse movements and scrolls on your site. It can do a lot more but the basic use case is to capture this data and see how people are using pages etc. To integrate with ServiceNow Service P...

How to make a modal popup to which requires user input to confirm update

Recently, we had a requirement to create a pop-up to confirm an update to a record. As part of the confirmation, the user had to enter the exact text "Proceed". This article presents the approach we used which involves only one client script and th...

Multi Row Variable Set: Clear/Remove all values

Removing Rows First thought This one started of Easy as well. Setting the Multi Row Variable Set to an empty array will clear all values. We noticed that adding the JSON.stringify resulted in the Row count being available. g_form.setValue('variable_s...

Part 3: Reports & Dashboards | Interactive Filters | Adding Interactive Filters in Dashboard

Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL B...

Tech Talk with Prashant Session 3 | Virtual Agent Part 1 (Guest: Gaurav Shirsat)

Hello Everyone, This session includes Tech Talk session 3 with @Gaurav Shirsat . Below are the session part of this live event, please go through as includes discussion of Virtual Agent Part 1. Join and follow for new upcoming sessions on my Link...

Integrate with Microsoft Intune - IntegrationHub Data Retrieval

< Previous Article Next Article >Integrate with Microsoft Intune - Scripted Data Retrieval Mapping data with RTE/IRE Introduction Keeping with the times, IntegrationHub is immensely powerful in it's performance, easy maintainability and integral f...

Part 1: Reports & Dashboards | Reports Creation

헛헶 혁헵헲헿헲,헛헼헽헲 혆헼혂 헮헹헹 헮헿헲 헱헼헶헻헴 헴헿헲헮혁헔헻헼혁헵헲헿 혃헶헱헲헼 혁혂혁헼헿헶헮헹 헼헻 헬헼혂혁혂헯헲 헶혀 헮혃헮헶헹헮헯헹헲 헻헼현 퐏퐥퐞퐚퐬퐞 퐝퐨 퐋퐈퐊퐄 퐒퐇퐀퐑퐄 & 퐒퐔퐁퐒퐂퐑퐈퐁퐄 퐭퐨 퐦퐲 퐜퐡퐚퐧퐧퐞퐥 퐋퐞퐚퐫퐧퐈퐓 If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Best...

Part 2: Reports & Dashboards | Dashboard Creation | Adding Reports in Dashboard

헛헶 혁헵헲헿헲,헛헼헽헲 혆헼혂 헮헹헹 헮헿헲 헱헼헶헻헴 헴헿헲헮혁헔헻헼혁헵헲헿 혃헶헱헲헼 혁혂혁헼헿헶헮헹 헼헻 헬헼혂혁혂헯헲 헶혀 헮혃헮헶헹헮헯헹헲 헻헼현 퐏퐥퐞퐚퐬퐞 퐝퐨 퐋퐈퐊퐄 퐒퐇퐀퐑퐄 & 퐒퐔퐁퐒퐂퐑퐈퐁퐄 퐭퐨 퐦퐲 퐜퐡퐚퐧퐧퐞퐥 퐋퐞퐚퐫퐧퐈퐓 If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Best...

Sentiment Analysis & Language Detection without (paid) ServiceNow Modules

Sentiment Analysis is part of Task Intelligence, which is part of the Customer Service Management (CSM) module. But what if you want to leverage some use cases for sentiment analysis without having the right subscription? During my research, I s...

ServiceNow Upgrade Strategies: Planning and Executing a Successful Upgrade

ServiceNow Upgrade Strategies: Planning and Executing a Successful UpgradeHeading1. Introduction2. Understanding ServiceNow Upgrades3. Benefits of Upgrading ServiceNow4. Factors to Consider Before Upgrading5. Creating an Upgrade Strategy5.1 Step 1: A...

Identify whether logged in user using Dark theme on the instance

Recently, I came across an interesting question, where the questioner asked if it is possible to check whether logged in user is using Dark mode in their preference. Accordingly, questioner wanted to set some styles in the client script. Here is t...

Adding security_admin, sn_hr_core.admin, etc. without having correct roles yourself

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field What is shared in this article, might not be best practice. Just sharing this to explore possibilities, find openings in ServiceNow, and have a mindset that your imagi...

Bulk Loading Attachments to ServiceNow With PowerShell

Often times when migrating from an older tool into ServiceNow it is a requirement that the file attachments be migrated from that tool into their associated records in ServiceNow. I was recently faced with this task and as I dug into the process I ...

ServiceNow to ServiceNow Integration - Step by Step Guide

ServiceNow Instance to Instance Integration - Step by Step Guide Welcome to this page on ServiceNow to ServiceNow Integration - A step by step guide. This integration follows the ServiceNow integration with any 3rd party tool as a reference to put th...