Recently updated to Istanbul 8 and discovered a problem with our olders KB Widgets, specifically the ones handling KB Categories.It appears the old API getKBCategoryArticles is no longer available and should be changed to getKBCategoryArticleSummarie...
One of the things I love about Portal is the ability to leverage the recordWatch functionality in order to create real-time experiences.In a recent workshop, we created a few custom widgets that do rely on recordWatch. While doing so, the developers,...
Hello ,Do you ever get tired of removing a customer update from an update set and you realize after that the script you just removed still has as current version this update set ?This was always painful for me to do an extra action to revert my scr...
I recently had to create a report that combined all three of these tables, Change Request, Change Task, & Approval. Still being relatively new to ServiceNow, the process in this article wasn't obvious to me until I read several different articles, ...
If anybody is also annoyed by the line break the background-color dot makes on datetime fields in lists here is a fix.Just import the attached UI-Script and the dot will look like this:instead of
Hi Team,I am trying to push the values which are there in "Change Request Value" tab to "Change Request Form" at the time of Template load.Please refer the screenshot which I attached. (File Name : Standard Change Template.jpg) The values of the fiel...
Validate user not to use previous password.I used list field on sys_user form to store previous password and MD5 checksum to generate has code. However, you can use Salt to make it more stronger so that it should not decrypted by anyone.Step 1:Create...
I have been working on account creation in AD via ServiceNow's Orchestration and found a challenge in updating the manager record. This caused me a fair amount of time to resolve so I want to share my solution for others. While there are many piece...
After I create a new Portal,Question: I use "Service Portal Configuration/Branding Editor" to set new Logo and Title for this custom portal,but for users accessing on new sp url, the default logo is still set in the header on public SP Login page.Whe...
Disclaimer: Not compatible with Helsinki. For anyone migrating their Service Catalog from CMS to Service Portal, you quickly realize the limitations when dealing with variable sets. While you can show and hide variables, this task seems futile when a...
As we all know there are some challenges to fulfil the client requests using catalog items or record producers. In Jakarta, few interesting features added to resolve them and I didn't find all of them in a single place so thought of sharing with you ...
Service management cloud vendor, ServiceNow, hired a new CEO this year, in the form of ex-eBay chief, John Donahoe. This interview marks the third time I've spoken to Donahoe since he joined six months ago, and it's now clear that ServiceNow is embar...
Hi Everyone,I always find myself switching back and forth between forms and list. For example if I need to update a value on a list that's not available or restricted on the form. Since I was not satisfied with the available ways to go back and forth...
Please let me know if there is a way of reaching our instances quickly. The below mentioned is the details about my personal development instance. This is our development instance which is available here https://s...
This relates to glide-istanbul-09-23-2016__patch7-06-13-2017. Possibly other versions.addDays() is a legacy function and should not be used and the documentation says "Use addDaysLocalTime() and addDaysUTC() instead of this method."( https://develope...
Application for troubleshooting Context Driven Menu to refer into discussion -> Dynamic Dropdown Menu
Widgets are a great tool for creating reusable content. Creating widgets can be done by almost any developer and the widget editor makes this easy to do. One of the lesser documented tools within the widget editor is the "Demo Data" panel. This panel...
I've had to apply a custom theme on several implementations and end up referring to the community each time for the how-to steps because it's done so infrequently. Below are the steps that have worked for me, hope they help.
How to make a Catalog Item visible in ESS Portal? Hi, Add the catalog item to a category and ensure the category is available in the catalog and you should be set. If you want Catalog Item visible on ESS portal, you have to choose which Catal...
Hello Everyone,I've seen a couple other tutorials on integrating slack and ServiceNow, but they are only one way. So, I wrote a tutorial on integrating Slack's Slash Commands with ServiceNow using processors. This allows users to send information to ...
LisaLatour
ServiceNow
