Planned solutionWe needed a way to let technicians in the field quickly create an incident that they could handle at a later time.What we decided to doWe created a record producer for incident where we added fields for end user, incident area and sho...
With GlideRecord, ServiceNow has quite a simple API to access its database, with good options on filtering, aggregating and querying result sets. However, it doesn't provide an easy way for you to cache its result, in case you have larger scripts tha...
A very common use case for product demonstrations, development reviews, testing or training sessions is to switch between different users to demonstrate or test how different roles interact with the system.One feature that helps you achieve this is t...
I recently published a node module for getting and refreshing an authenticationtoken. This token can then be used to issue client side requests or nativeapplication api requests.service-now-bearer Check it out and let me know if you have any issues!T...
Recently updated to Istanbul 8 and discovered a problem with our olders KB Widgets, specifically the ones handling KB Categories.It appears the old API getKBCategoryArticles is no longer available and should be changed to getKBCategoryArticleSummarie...
One of the things I love about Portal is the ability to leverage the recordWatch functionality in order to create real-time experiences.In a recent workshop, we created a few custom widgets that do rely on recordWatch. While doing so, the developers,...
Hello ,Do you ever get tired of removing a customer update from an update set and you realize after that the script you just removed still has as current version this update set ?This was always painful for me to do an extra action to revert my scr...
I recently had to create a report that combined all three of these tables, Change Request, Change Task, & Approval. Still being relatively new to ServiceNow, the process in this article wasn't obvious to me until I read several different articles, ...
If anybody is also annoyed by the line break the background-color dot makes on datetime fields in lists here is a fix.Just import the attached UI-Script and the dot will look like this:instead of
Hi Team,I am trying to push the values which are there in "Change Request Value" tab to "Change Request Form" at the time of Template load.Please refer the screenshot which I attached. (File Name : Standard Change Template.jpg) The values of the fiel...
Validate user not to use previous password.I used list field on sys_user form to store previous password and MD5 checksum to generate has code. However, you can use Salt to make it more stronger so that it should not decrypted by anyone.Step 1:Create...
I have been working on account creation in AD via ServiceNow's Orchestration and found a challenge in updating the manager record. This caused me a fair amount of time to resolve so I want to share my solution for others. While there are many piece...
After I create a new Portal,Question: I use "Service Portal Configuration/Branding Editor" to set new Logo and Title for this custom portal,but for users accessing on new sp url, the default logo is still set in the header on public SP Login page.Whe...
Disclaimer: Not compatible with Helsinki. For anyone migrating their Service Catalog from CMS to Service Portal, you quickly realize the limitations when dealing with variable sets. While you can show and hide variables, this task seems futile when a...
As we all know there are some challenges to fulfil the client requests using catalog items or record producers. In Jakarta, few interesting features added to resolve them and I didn't find all of them in a single place so thought of sharing with you ...
Service management cloud vendor, ServiceNow, hired a new CEO this year, in the form of ex-eBay chief, John Donahoe. This interview marks the third time I've spoken to Donahoe since he joined six months ago, and it's now clear that ServiceNow is embar...
Hi Everyone,I always find myself switching back and forth between forms and list. For example if I need to update a value on a list that's not available or restricted on the form. Since I was not satisfied with the available ways to go back and forth...
Please let me know if there is a way of reaching our instances quickly. The below mentioned is the details about my personal development instance. This is our development instance which is available here https://s...
This relates to glide-istanbul-09-23-2016__patch7-06-13-2017. Possibly other versions.addDays() is a legacy function and should not be used and the documentation says "Use addDaysLocalTime() and addDaysUTC() instead of this method."( https://develope...
Application for troubleshooting Context Driven Menu to refer into discussion -> Dynamic Dropdown Menu
LisaLatour
ServiceNow
