Motivated by most commonly asked questions in community, I thought of creating a Script Include which can address the most common needs for any Developer like checking whether the user has a role / any one of the roles specified / all roles and is me...
Hi All, I hope you all are doing fine. In today's tutorial, we will be looking for ServiceNow System Property and understanding some use cases for the same. Let's first try to understand ServiceNow System Property and how we can create the same. S...
GlideAggregate - Get Unique Records Easily! Recently, I was in a scenario where I needed to find the number of distinct (unique) records by user. Within the platform, you can use the "Group by" feature in list view to accomplish this, but I needed ...
There are some examples available to call the attachment API via "Python" or "Jersey" scripts. However I was not able to find a good reference on how to call the API using Java. So posting an example here for reference, using "Java" and "Apache Http ...
Every so often you need to control what options are available in a field based on the selection made in another field. I posted an article (here) that describes how to do this when your options are table-driven and you are using a lookup select box o...
As per the servicenow docs newRecord() method creates a new record just as gr.initialize() . newRecord() Creates a GlideRecord, set the default values for the fields and assign a unique id to the record. Here the insert() and update() method both wor...
Hello, In this article, I will show you how you can take the field columns and its values dynamiclay as key/value pairs. Here i am using incident table record. var gr = new GlideRecord("incident"); if(gr.get("57af7aec73d423002728660c4cf6a71c")) { va...
In my Virtual Agent Analytics Dashboard the first three reports in Overview were showing blank because none were used in Topics so no data was showing in them. So had to remove them and Add one report so everything could be seen in a single dash...
Hi All, I hope you are doing fine. In this tutorial, we will be looking over an exciting plugin called ServiceNow Webkit to HTML Plugin. In our project, we get this ask a lot of times from the process team to share the pdf for the Homepage and das...
I guess there is some confusion regarding top, window and document objects in Native UI and Service Portal. So, sharing my observations regarding these during some testing in PDI. function onLoad() { if (window === null) { // For portal ...
Lets discuss how can we access the script include or GlideRecord function when the function name is dynamic. Before that lets understand how can we access the JavaScript object in different ways. var obj = { "key1": "value1" } If we want to ac...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While exploring Instance Scan, I encountered several undocumented parts. Several parts which I have been writing articles and blogs on, though one part is st...
Hello again!Before we dive in, let me explain what "Field Name" is referencing in this document. Field Name is a little used field type that is scattered around the system. It looks like a drop down list that shows the list of fields on a table (usua...
Hi All, I hope you are doing fine. Today we will be discussing the most controversial topic in the ServiceNow Development ecosystem. Can you guess what it is ? So the topic is what is better Workflow or Flow designer? The entire ServiceNow developer...
Usage Scenario I created a Date variable in a Catalog Item which represented the Date Required. I wanted to check that this data was at least 2 days in the future and NOT on a weekend. Investigation (Googling) Initially, I searched the communities f...
Hi All, I hope you are doing fine. If you are a ServiceNow developer then in your entire term you must have created a ServiceNow catalog item at least once.ServiceNow catalog item gives you provision to create customer-facing interfacing using which ...
Before we had flow designer in servicenow, outbound integration with any other 3rd party tool was done by creating an outbound message and then creating a business rule to call that outbound message, which include lot of coding. This article will tal...
Connect to Preferred Language Live Agent Usually when we click on connect to live agent the user get redirected to the live agent 1) based on language of user in profile with same language chat queue...
tl;dr the variable name gr is a perfectly valid name when used within a logically small context. First look at scope and code structure before being fatal about the use of gr. Context means everything. Although I find gr a technically reasonable iden...
Hi You can use the below code to attach any attachments to email notifications, just open email scripts and add the code. Make sure to add the email script in your notification as ${mail_script:<name of your email script>} var gr =new GlideRecord('s...
LisaLatour
ServiceNow
