In my Virtual Agent Analytics Dashboard the first three reports in Overview were showing blank because none were used in Topics so no data was showing in them. So had to remove them and Add one report so everything could be seen in a single dash...
Hi All, I hope you are doing fine. In this tutorial, we will be looking over an exciting plugin called ServiceNow Webkit to HTML Plugin. In our project, we get this ask a lot of times from the process team to share the pdf for the Homepage and das...
I guess there is some confusion regarding top, window and document objects in Native UI and Service Portal. So, sharing my observations regarding these during some testing in PDI. function onLoad() { if (window === null) { // For portal ...
Lets discuss how can we access the script include or GlideRecord function when the function name is dynamic. Before that lets understand how can we access the JavaScript object in different ways. var obj = { "key1": "value1" } If we want to ac...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While exploring Instance Scan, I encountered several undocumented parts. Several parts which I have been writing articles and blogs on, though one part is st...
Hello again!Before we dive in, let me explain what "Field Name" is referencing in this document. Field Name is a little used field type that is scattered around the system. It looks like a drop down list that shows the list of fields on a table (usua...
Hi All, I hope you are doing fine. Today we will be discussing the most controversial topic in the ServiceNow Development ecosystem. Can you guess what it is ? So the topic is what is better Workflow or Flow designer? The entire ServiceNow developer...
Usage Scenario I created a Date variable in a Catalog Item which represented the Date Required. I wanted to check that this data was at least 2 days in the future and NOT on a weekend. Investigation (Googling) Initially, I searched the communities f...
Hi All, I hope you are doing fine. If you are a ServiceNow developer then in your entire term you must have created a ServiceNow catalog item at least once.ServiceNow catalog item gives you provision to create customer-facing interfacing using which ...
Before we had flow designer in servicenow, outbound integration with any other 3rd party tool was done by creating an outbound message and then creating a business rule to call that outbound message, which include lot of coding. This article will tal...
Connect to Preferred Language Live Agent Usually when we click on connect to live agent the user get redirected to the live agent 1) based on language of user in profile with same language chat queue...
tl;dr the variable name gr is a perfectly valid name when used within a logically small context. First look at scope and code structure before being fatal about the use of gr. Context means everything. Although I find gr a technically reasonable iden...
Hi You can use the below code to attach any attachments to email notifications, just open email scripts and add the code. Make sure to add the email script in your notification as ${mail_script:<name of your email script>} var gr =new GlideRecord('s...
I thought I'd share with you a handy script which is easily adapted to meet yours or your end users needs when it comes to sending scheduled reports.In my past experience and I've been guilty of this is if someone requests a daily report which also g...
We get a lot of customer requests to integrate Jira and ServiceNow at Exalate. And we come across a lot of interesting use cases in the process. I am sharing one here. The Use Case A Jira issue is synced with a ServiceNow incident. 2 advanced requi...
Part 1Part 2Part 3 (you are here) Congratulations on making it this far! You are now in the top percentile of developers who know how to activate deep security on the platform! In part 2 of this series, you learned how to add row-level security, e...
An SQL server was getting decommissioned and it was required that we complete the migration of all articles held in that SQL server at the earliest and start using them in ServiceNow. Here's what we followed and this finally helped us import a total ...
Hi All, Hope you all are doing fine. As most of you must be aware of the script field which you must have seen whenever you create a new Business rule , client script , transform script and so on..And it looks something as given below : But do...
Hi Guys,Below are some Basic scripting questions and their answers that every beginner must go through. Hit helpful if you get benefited from it and save it in the bookmark for further usage. Edit 1:- Check out my new Article for real-life use cases:...
Hello, Servicenow Ninjas, MID server is a part of our ServiceNow journey. Some ninjas face issues in installing mid servers. Don't worry, I have given the basic steps to install the mid server and also created a video for the same. Just follow the st...
LisaLatour
ServiceNow
