Did you know that users are able to view ServiceNow reports (other than type: list or drill-down) when the user DOES NOT have access rights (and isn't blocked by a report_view ACL) to the data record in a data source or source table of a report? ...
Ready to upgrade your Service Portal to Employee Center?In my latest video, we'll look at how to upgrade your portal to Employee Center as well as differences between Employee Center and Employee Center Pro, and finishing with some example portals bu...
If you are looking to populate the Assignment group based on the old short descriptions and descriptions. This article will help you with complete steps. Note: Predictive Intelligence solutions can not train on PDI. Plugin required: Predictive Intel...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever wondered why sometimes there is, and sometimes there isn't an email client available on forms? Or more specifically it is available for example in Incid...
When it comes to ServiceNow, there’s not a lot you cannot do to meet a business need - just sometimes getting there takes a bit of thought. Let me set the background that led to the creation of this article. Working through a workshop on Knowledge Ma...
In this article, i will show you how you can leverage the Google Translate API within ServiceNow. First, you need to register on Google cloud and enable Google Translation API. This will give you API key, which i suggest you store it in ServiceNow as...
Hi There, I hope you're doing great. With the participation in the ServiceNow Javascripting Challenge led by @Gagan Jolly, I m learning a lot. I thought I should share my learning on the Now community also Day 1: ServiceNow Java scripting Challang...
Hi, Earlier in my article, i have shown you how we can restrict the user to select only weekdays. In general, even in weekdays, there could be specific business times (such as 9-5) and also holidays which we want to exclude from the selection. In thi...
Problem ServiceNow scripting best practices recommend to avoid hardcoding strings in the code. One of the options to avoid that is to move them to system property and just retrieve the value in the code. (read more about strategies to avoid hardcoded...
Hi, I have compiled a list of ServiceNow best practices after going through the ServiceNow recommended best practices. This could be helpful for developers who wanted to have a quick look at best practices. Server-side Scripting Technical Best Practi...
In the several thousand questions I've answered here in the community, as well as in my customer projects over the last few years, I've seen a lot of JavaScript code. And in most cases, the code was not secured against the occurrence of runtime e...
Hi Everyone ! I am starting a new series of articles on Tips and Techniques for Service Portal Developers . The goal of this series is to consolidate a list of common challenges which almost every developer will come across when they work on Service ...
Script Include: var DataGenerator = Class.create(); DataGenerator.prototype = { initialize: function() { //Global Variables var mem = []; var incSysID; var incr =0; var days = 91; var interval = 5; var tickets = 20; var reassign1f = 0.1; var rea...
In OOB, we have a useful utility, GlideRecordUtil() script include to work with GlideRecords. I've found two handy functions to fetch and update the record data. populateFromGR()mergeToGR() populateFromGR(object, gr, ignoreFields) This function c...
Hi All, Hope you all are doing great. In this tutorial we will be looking into an API to add worknotes to the change request. Work notes Rest Resource (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { // implement ...
Hi All, I hope you all are doing fine. recently I received a private message from one of my friends on the NOW community where she was looking for the use case which is as described below : Symptoms How to update child incident when parent inciden...
Hello All, Servicenow Table data anonymizer a simple tool helps you to anonymize / delete (calendar history) your data with full/safe control. 1- Supported algorithms:+ MD5+ SHA1+ SHA2562- Use System Property (supported.Internal.field.type) to set...
The ServiceNow Agent app was recently released on app stores, and documentation is already available, but it appears that some developer configuration options are undocumented and not available in the Studio IDE. One such feature is Icons. The Serv...
Automated testing for Virtual Agent topics in UtahGreat to hear that now virtual agent can also tested as other modules are tested under Automated Test Framework. This Automatic Testing uses the ServiceNow Automated Test Framework product through Vir...
ServiceNow Version Upgrade – Methodology, Best Practices & Tips Introduction From time-to-time ServiceNow administrators, platform owners and developers are required to perform platform upgrades and they are searching for assistance, best practices...
Lisa Latour
ServiceNow
