Hi Everyone ! I am starting a new series of articles on Tips and Techniques for Service Portal Developers . The goal of this series is to consolidate a list of common challenges which almost every developer will come across when they work on Service ...
Script Include: var DataGenerator = Class.create(); DataGenerator.prototype = { initialize: function() { //Global Variables var mem = []; var incSysID; var incr =0; var days = 91; var interval = 5; var tickets = 20; var reassign1f = 0.1; var rea...
In OOB, we have a useful utility, GlideRecordUtil() script include to work with GlideRecords. I've found two handy functions to fetch and update the record data. populateFromGR()mergeToGR() populateFromGR(object, gr, ignoreFields) This function c...
Hi All, Hope you all are doing great. In this tutorial we will be looking into an API to add worknotes to the change request. Work notes Rest Resource (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { // implement ...
Hi All, I hope you all are doing fine. recently I received a private message from one of my friends on the NOW community where she was looking for the use case which is as described below : Symptoms How to update child incident when parent inciden...
Hello All, Servicenow Table data anonymizer a simple tool helps you to anonymize / delete (calendar history) your data with full/safe control. 1- Supported algorithms:+ MD5+ SHA1+ SHA2562- Use System Property (supported.Internal.field.type) to set...
The ServiceNow Agent app was recently released on app stores, and documentation is already available, but it appears that some developer configuration options are undocumented and not available in the Studio IDE. One such feature is Icons. The Serv...
Automated testing for Virtual Agent topics in UtahGreat to hear that now virtual agent can also tested as other modules are tested under Automated Test Framework. This Automatic Testing uses the ServiceNow Automated Test Framework product through Vir...
ServiceNow Version Upgrade – Methodology, Best Practices & Tips Introduction From time-to-time ServiceNow administrators, platform owners and developers are required to perform platform upgrades and they are searching for assistance, best practices...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Probably you've already got different instance themes and CSS in place, and maybe you've even got different favicons in place to easily identify the Instance...
Since I have started my journey into the ServiceNow's world I have seen, worked with and analysed a lot of code written by someone else than I. Analysing someone's code is a very useful exercise that can teach you a lot about coding in ServiceNow. At...
I am thinking of suggesting GSLog as a Standard at our company. (Logging is out-of-control here)What do you think? Any thoughts or advice on these recommendations below? 1. Summary This page includes: Discussion about Syslog logging issuesRecommend...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Adding a UI Action link as field value, in a list layout, or on a form layout, man that would be nice! Though wait, you might have seen such before, for exam...
Introduction This article contains a recently developed and anonymized update set containing the following: A custom Script Include containing the Cisco Prime API functions to query the Cisco Prime system for Wireless Access Point(s) (WAP) and the as...
I got a request to add a new field helping the ITIL users to get a reminder notification when they have to call a user or a provider back. So, I added a reminder field in the ITSM template to allow them to put a date/time for a simple reminder as you...
Hi everybody, HI @Ankur Bawiskar I just wanted to write this very short article and send some ... CONGRATULATIONS to @Ankur Bawiskar !!! Today, I saw that you climbed the top of the roof! You finally made the impossible possible.Throughout all of th...
I ran into this question on the community and found out that there wasn't really any description how to create a footer, even if it's pretty much the same way as with a header. So For the easy part of it I created a video to quickly show how to make ...
I've figured out a way to manipulate how specific field types are shown on the Portal. One issue that there's no good answer for is resizing fields of a certain type. I think this solves that. You'll need to clone the SC Catalog Item widget for thi...
Get last updated Date record using GlideAggregate var aggIncident = new GlideAggregate('incident'); aggIncident.addAggregate('MAX', 'sys_created_on'); aggIncident.groupBy('priority'); aggIncident.query(); while(aggIncident.next()){ //get the fir...
I just had to set some fields in a form opened via GlideModalFormV3, all answers found seems to be outdated or at least not working in scoped application on the madrid release. So I thought I share my findings if somebody else stumbles across that pr...
LisaLatour
ServiceNow
