Developer articles

TYPES of Script Includes

Script Include Types

Business Rules vs script includes

[HowTo] Constructor (initialize) for Client Callable Script Includes (and how to debug GlideAjax)

Maybe you don't know it, but it is actually possible to have a initialize function for client callable script includes. The default-initialize vanishes once you hit the 'Client callable' checkbox, but you can add this function to make it work again:i...

Processing BCC inbound emails

If you have multiple email accounts and receive an email that has been sent blind-copied (BCC) it is impossible to know which account the email was sent to. As set out in this KB:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB...

COVID Dashboard built with AES - #BuildWithAES Challenge

With this #BuildWithAES challenge, my goal is to explore what App Engine Studio (AES) offers for low-code and pro-code developers. I started my exploration over a weekend, continued over some weeknights, and here I am documenting my experience. The S...

GlideForm: addDecoration(String fieldName, String icon, String title)

GlideForm: addDecoration(String fieldName, String icon, String title)Adding an icon and Hover text to a field on incident form. Client script: Incident form -Assigned to field with Icon & hover text Note: All icon supported - https://developer.serv...

Adding a UI Macro (button) to Any Field with Fuji Icons

Call me strange but when it comes to UI design I think buttons related to fields should be next to the field. In ServiceNow I've been told numerous times that I can either have a Form Button in the banner or a Form link at the bottom - why? Why n...

Performance Hacks: Reference Fields (4 of 4) Contains vs. Starts With

< Previous Article Performance Hacks: Reference Fields (3 of 4) The Autocomplete Query ServiceNow Reference Field @MWatkinsSNow In this article I'll talk about some of the configuration options available to control if your reference autocomplete ...

Paginated Glide Record + Expanded GR Method Support

Hello, (There are existing paginated GR solutions out there. The reason I made this one is to add the seemingly missing support for the bulk of the most commonly used GR methods and page URLs. Knowing me, I overlooked a solution that already offere...

Leasing Extension Approval

I'm happy to participate in #BuildwithAES challenge. I have created the application 'Leasing Extension Approval' to extend your leasing agreement with out any paper work. Once Lessee filling his request in portal, Leasing manger can see it in their W...

Leasing Extension Approval - #BuildWithAES

I'm happy to participate in #BuildwithAES challenge. I have created the application 'Leasing Extension Approval' to extend your leasing agreement with out any paper work. Once Lessee filling his request in portal, Leasing manger can see it in their W...

Leasing Extension Approval - #BuildWithAES Challenge

I'm happy to participate in #BuildwithAES challenge. I have created the application 'Leasing Extension Approval' to extend your leasing agreement with out any paper work. Once Lessee filling his request in portal, Leasing manger can see it in their W...

Adding Hover text on a Field

Hover text on a Field - Client Script Steps:1) Now the record and right click on the field for which the Hovertext to be Added 2) Click on Configure Dictionary 3) Scroll to related list, and click on "Labels" tab 4) Click on New 5) Fill the details ...

Glide User: FirstName - Displaying firstname in an alert when a form is loaded

Glide User: FirstName - Displaying firstName in an alert when a form is loaded Client script:Creation on client script: System definition> client scripts > NewNote: Make the configuration as displayed in screenshot below: Alert on form when loaded...

Glide User: g_user.firstName

Glide User: g_user.firstName Displaying the current user FirstName in an alert when the Form is loaded. Client script: Alert displaying when the form is loaded:

RFC: Method for avoiding unions for faster queries of partitioned tables in servicenow

In the quest for efficiency on partition table queries, I made a discovery which might be worth replicating and expanding into a partition table query feature in backend java code Unions are _slow_ and avoiding them is essential for anything that nee...

UI Action to Simplify Comparing Versions of Form, List, and Related List Layouts

It's upgrade time, and I'm reviewing "skips" and loving it! One of the things that me and my team find challenging is reviewing updates to forms and lists because when you do the side-by-side comparison, you're looking at the XML for the update. It's...

My Takeaways from the #BuildWithAES Challenge

For my #BuildWithAES challenge app, I created a writing Submission Tracker. (Skip the pre-amble of my app and jump to my key takeaways below). tl;dr; I really enjoyed working on this personal project and really wish that ServiceNow had an affordable ...

Create Custom Document : Attached it to the current record and Send Over the email to assignment Group.

Use Case 1:- On clicking a button on the requested item form Create the custom PDF document of the Requested Item form fields and Attached that to the current RITM record. Solution:- Steps:- 1. Create one email template in the ‘sysevent_email_templ...

Service Portal Modal SlideNav

Hi there, While developing a new Service Portal Virtual Agent widget, the thought raised about presenting the widget in a different way. Instead of having a pop-up appear, would it possible to have something like a Side Navigation bar on the Service ...