IntegrateNow Chapter 4 Implementing Our First Integration A clearer picture Till this point, we have seen what Inbound integration is in the context of ServiceNow, got familier with REST API explorer and got a faded picture of what we will be imp...
Sometimes you need to multiply records on a table, such as an Agile Story, Incident, SCTASK, etc. This Fix Script will filter the table that you define based on breadcrumbs, and make duplicates from every record that returned. You can re-assign the r...
IntegrateNow Chapter 1 Conceptual Asides For a long time, I kept myself away from the adventurous and thrilling world of Integrations. However, integration is actually a very simple concept and it is so much fun to do. And ServiceNow is a great t...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "Instance Scan data model (Zurich)" Hi there, Keen on getting started with Instance Scan? Adding some configura...
In my article Universal Pattern for Script Includes I introduced the Script Include CurrencyUtils which allows conversion between two currencies. At first glance this may seem simple, but in the end it turned into quite a lot of code that needs t...
With reference to @Daniel.Draes’ fantastic article about how to set up a typeahead search in UI Builder I’d like to add my two cents to this topic.I think what Daniel describes in his article is a great way to insert a search field in your page, howe...
From time to time, we at Exalate receive customer requests for advanced integration cases. One such request we received was to synchronize Customer Cases in ServiceNow as Epics in Jira. The Use Case The use case looked like this Decoding it furth...
This examples is used to set the location of a CI based on a few characters available in the name. Type: before Business Rule (function executeRule(current, previous /*null when async*/) { //Set two properties which has a 1v1 relation. 1 for string...
Hi, I'm currently trying to create a new test within the Automated Test Framework that will check if importing data runs successfully with a certain document. In my ATF test at the moment, it only loads the following screenshot: However, when I ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Scheduling a scan with Instance Scan seems very easy, though what if you want to schedule a scan using scripting? For example because it's a daily scan to be...
Hi All, Hope you are doing fine.In today's tutorial, we will be looking into a better way to replace the primitive Scheduled Job using Flow designer.In our day-to-day development practice, we get a lot of requirements around the Scheduled Job which c...
Hi All, Hope you are doing fine.In today's tutorial, we will be looking into the use case to open email records from the activity log.In our day-to-day development activity, we work on the emails and email logs a lot of time. In this video, we will s...
This article contains Step by Step configuration of Virtual AgentIncluding the Bot in PortalBranding - Changing Bot icon, colors and other stuff as per your wishConfigure Live agentIntegrate with SlackBrief description of Virtual Agent Designer opti...
This article covers an improvement that I have found useful when reviewing skipped updates during ServiceNow upgrades. An update set is also included for others to implement on their own platforms. ServiceNow has greatly improved the skipped updat...
I have recently implemented Google Analytics within our instance for a Service Portal and a UI Page. Some of the existing discussions were helpful, but were not quite enough to get a working solution. I completed the following in ServiceNow version L...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A short article to share gained knowledge about applying field validation on variables on Catalog Items on the Service Portal. Pre-Madrid Pre-Madrid, we coul...
Have you ever visited a Banking site and wondered how right-click is disabled on such sites. This can be achieved on Servicenow Portals as well. We know portal is also a kind of web page and have all the possibilities, just follow the below steps: 1....
The new Docker recipe makes building out a MID Server, something you can create in under a minute! This is great for working with PDI's. Official Build ProcessContainerized MID Server | ServiceNow Docs You will need a Linux distro with docker install...
For action ""Submit Catalog Item Request"" in flow designer, if you are also having an issue with populating value in list collector variable (problem statement details below) Lookup select box variable is read-only in flow SC core action, Submit Cat...
for Service Catalogue items, it is sometimes useful to be able to get additional information from variables - such as other fields from tables used by Reference Fields. How do you do this? I spent hours, possibly days trying to understand: GlideRec...
Lisa Latour
ServiceNow
