Hi, we recently came up with a requirement where we need to change the background color of the GlideDialog Window Title. We have debugged and found a simpler way to do this. Whichever UI page, you are going to open through Glidedialog, open that spe...
Hola, Para reestructurar la pregunta de este artículo, la idea es explicar cómo definir un aprobador basado en un usuario seleccionado dentro de un formulario del catálogo de servicios. El escenario es un formulario, en el cuál el solicitante debe in...
ServicePortal - How to redirect to page / Catalog Client Scripts / onLoad Como redirecionar para uma página específica ao carregar um formulário do catálogo? inserir aqui ImageDescription 01. >> Service Catalog > Catalog Client Scripts02. Click Ne...
I think many of us need something to help us break up our day - all of the text/code/emails, meetings and data can be monotonous. ...we were trying to start a groundswell of ServiceNow memes and gifs? Look no further! Follow me on Twitter @ryanc...
I think many of us need something to help us break up our day - all of the text/code/emails, meetings and data can be monotonous. ...we were trying to start a groundswell of ServiceNow memes and gifs? Look no further! Follow me on Twitter @ryancgille...
I always found it kind of ugly that ServiceNow uses unstyled checkboxes in Service-Portal. So I modified the awesome-bootstrap-checkbox CSS to add some style to Service-Portal Checkboxes. Just add this CSS to your current Theme. And it will look like...
1. Create a Notification Email Script: attachPhoto(); function attachPhoto() { //Check if current assigned to user has a photo. var gr = new GlideRecord('sys_user'); gr.addQuery('name',current.assigned_to.name); gr.query(); if (gr.hasNext()) { ...
One of my junior developers came to me a couple of weeks back after inheriting some code from a previous team at one of our current clients. He had a - not unreasonable - question about the code he was about to release. His update set had a couple o...
I needed to retrieve the current URL and one of its parameters in a client script in a scoped application. Scoped application don't have access to the window object, so it can't be used for this purpose. After experimenting with no success on many ot...
Hello All, I want to create one notification on customized table or sc_req_item table, but I want the "alm_asset" table information on table format mentioned below Can any one send me the code if you have implemented same kind of notifications...
This article is about discarding OOTB notification architecture in favor a more maintainable approach that frees developers from ball of mud code, while delegating email branding to the appropriate team. The strategy is to separate html, css and Java...
In preparation for TechNow Episode 58 - Go from Conversation to Resolution with Virtual Agent, I spent quite a bit of time exploring Virtual Agent in the London release. During my explorations, I stumbled several times and learned quite a few lessons...
The name is bot… As the hype surrounding chatbots doesn’t seem to fade (Gartner predicts twenty-five percent of customer service and support operations will be using some type of chatbot by 2020), more and more companies are deploying their new digi...
No Menu procure por Scripts - Background está em: System Definition > Scripts - Background gs.print() developer gs.log(""); GSLog - Wiki gs.addInfoMessage(""); GlideSystem - Wiki - Developer gs.info(""); developer How to add logging ...
Delete multiple var obj = new GlideRecord('u_table'); obj.addEncodedQuery("u_task=^sys_created_on<javascript:gs.beginningOfToday()"); obj.query(); //gs.print(obj.getRowCount()); obj.deleteMultiple(); Script Summary Scripts - Oficial Doc. ...
Service Portal provides spUtil (which then calls snRecordWatcher) to refresh a record when there is a change in the backend spUtil.recordWatch($scope, "incident", "sys_id=" + sysId, function(name, data) {getIncidentRecord($scope,c,sysId);}); But, ...
Demand Management Most supply chain professionals have developed reliable strategies for supply chain planning and inventory management. But relatively few have mastered demand management. In fact, it’s a term that doesn't get much discussion in supp...
The article below is intended for any person customize their Notifications. A working Javascript and HTML is useful but not required. Introduction We often focus on getting job done and ready to be delivered. Of course this is important but sometimes...
Attached is a pre-built pack for the Australian NSW holidays. These can be included into an existing schedule in an instance to be ran against SLAs. its main feature is that it includes Easter Holidays up till 2039. Goal is to save you time and hassl...
Description The List and Form page is available in Service Portal with id=lf. Table and filter parameters need to be specified to show some records in the list part (e.g., ?id=lf&table=incident&filter=caller_id=javascript:gs.getUserID()). The lf page...
Lisa Latour
ServiceNow
