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Resolve Incident in mobile app

We have been working on a way to add a Resolve Incident button in the mobile app. Our users can't set state "Resolved" through the state picker and UI Policys doesn't really work in our environment when it comes to this.There was also a problem that ...

ui_action.JPG script_include.JPG
felladin by Tera Guru
  • 3055 Views
  • 1 comments
  • 2 helpfuls

Scripted notifications

Here is how I built our notifications using Business Rules, Events, Notifications, Templates and Notification Email Scripts.In order to minimize the amount of things to administrate when it comes to notifications I made it a bit different. Hopefully ...

approval_notifications.jpg
felladin by Tera Guru
  • 2977 Views
  • 1 comments
  • 4 helpfuls
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