Hello ,I have seen few questions on community for adding close note in service portal ticket Service portal:Add closed notes field in closed Ticket .Here is the solution : If you are trying with form view it won't help here because in SP, "Ticket F...
Among all of the ServiceNow products I was always finding the Orchestration, Discovery and Event Management to be the most fascinating and having great potential of bringing actual financial value to customer, while still being quite expensive. Howev...
Setting values of a sn-choice-list is different from sn-record-picker where we pass to the field an array of a single object together with its displayValue and value - something like c.recordPicker = [{"displayValue": "test", "value": "testValue"}]. ...
Hi Team, If you are in Las Vegas on November 27th, please join us at our developer meetup. RSVP here: https://www.meetup.com/Las-Vegas-ServiceNow-Developer-Meetup/events/255784708/
I wanted to share a few ways that you can modify the out-of-box (OOB) the Service Catalog category list (Widget name: SC Categories, ID: this widget has no ID defined OOB). This widget typically acts like a menu and sits on the left hand side of yo...
Had a hard time coming up with a good headline for this article. But at least I got your attention. Today we are going to talk/show how you can use connect as an alternative for email/push notification/sms etc. We all trying to avoid emails and try t...
I know many of my friends are struggling to get study material for CIS-ITSM so here is my take on the exam that i passed last week: Honsetly speaking, i did not study much as i have 5 years of experience implementing these ITSM applications, all i st...
Introduction: It not a secret that there is lack of documentation regarding “Jelly” used in ServiceNow Platform. And when we are talking about a developing process, of course, this situation may be a cause of numerous difficulties and misunderstandin...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting ...
This is another example of how modern web technologies can be used in ServiceNow: - Modern, intuitive and mobile-friendly Incident self-service portal for end users - Video overview: https://youtu.be/qZyt1Z6W7kY - Test instance: http://bit.ly/INCPort...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes having taken the class SSNF and has good intermediate level of knowledge and/or familiarity with...
1. Install and configure SwissNow Details described here: https://community.servicenow.com/community?id=community_article&sys_id=72d65bd0db34a7048e7c2926ca961923 2. Open options Right click on SwissNow icon and select Optons. 3. In "Configuration p...
Here comes the followup video that I promised when doing Activating Virtual Agent Part 1. This time we go a bit deeper and look at what kind of settings there are for the Virtual Agent, how to create you own topic and what kind of actions you can cre...
Hello, If you want to create your dropdown list based on a array, please check the example below: HTML <!-- Values for select dropdown list--> <g:evaluate> var methods = [ { name: 'Option number 1', value: 'Opt1' }, { name: 'Option Number 2', val...
We have been working on a way to add a Resolve Incident button in the mobile app. Our users can't set state "Resolved" through the state picker and UI Policys doesn't really work in our environment when it comes to this.There was also a problem that ...
Hello Everyone, A few days back I came around a question in the community about having a functionality similar to the short description of Incident as below. I suggested the user with contextual search. https://docs.servicenow.com/bundle/jakarta-p...
This is adapted from a partial excerpt from my article: Broken Queries & Query Business Rules in ServiceNow, on SN Pro Tips. The first couple of paragraphs of the article focus on whether query Business Rules could/should replace ACLs; which I believ...
Service Portal is a great framework which allows building custom web pages and portals. When you're at the beginning of your journey it provides you with a powerful tool to create UI pretty fast and easy enough. But at some point, when you need to bu...
Problem: The ServiceNow order guide includes a field called "Requested For" that is collected at the end of the order. Out-of-the-box, this field is defaulted to the current user (the user who is submitting the order). Some clients want to collect t...
LisaLatour
ServiceNow
