One thing that has bugged me since SP rolled out is the user experience for Glide List fields on Service Portal. It looks exactly like a free text field, with no other decorations, so users don't know until they select it that it is not a free-form t...
Hi Guys, I have seen people asking how to call a Script Include function in a report or simply in a background script without creating an object of class. This is quite an easy task, so I thought about writing a short article on this. Go to the '...
For this example, I have considered POST request which would take feedback submitted on SP Page and send it a 3rd party API. GET request which would display the API response in List view on SP page. 1. Integrate 3rd Party APIs Go to System Web Se...
I was asked by my company to integrate Quest Foglight to Servicenow. REST with Foglight is a new function for them with their latest release, so there wasn't much knowledge about it. After hours upon hours upon hours of research and coding, I finally...
Posting to save someone time. Python3 / Selenium / Firefox Webdriver from selenium import webdriver from selenium.webdriver.common.keys import Keys import time browser = webdriver.Firefox() browser.get("https://<INSTANCE URL>/side_door.do") time....
Research shows that 80% of the time spent working with code goes to reading it; that as familiarity with code increases, readability increases. What this means is that cryptic code becomes trivial to decipher with familiarization, it also means that ...
Hi, we recently came up with a requirement where we need to change the background color of the GlideDialog Window Title. We have debugged and found a simpler way to do this. Whichever UI page, you are going to open through Glidedialog, open that spe...
Hola, Para reestructurar la pregunta de este artículo, la idea es explicar cómo definir un aprobador basado en un usuario seleccionado dentro de un formulario del catálogo de servicios. El escenario es un formulario, en el cuál el solicitante debe in...
I think many of us need something to help us break up our day - all of the text/code/emails, meetings and data can be monotonous. ...we were trying to start a groundswell of ServiceNow memes and gifs? Look no further! Follow me on Twitter @ryanc...
I think many of us need something to help us break up our day - all of the text/code/emails, meetings and data can be monotonous. ...we were trying to start a groundswell of ServiceNow memes and gifs? Look no further! Follow me on Twitter @ryancgille...
I always found it kind of ugly that ServiceNow uses unstyled checkboxes in Service-Portal. So I modified the awesome-bootstrap-checkbox CSS to add some style to Service-Portal Checkboxes. Just add this CSS to your current Theme. And it will look like...
1. Create a Notification Email Script: attachPhoto(); function attachPhoto() { //Check if current assigned to user has a photo. var gr = new GlideRecord('sys_user'); gr.addQuery('name',current.assigned_to.name); gr.query(); if (gr.hasNext()) { ...
One of my junior developers came to me a couple of weeks back after inheriting some code from a previous team at one of our current clients. He had a - not unreasonable - question about the code he was about to release. His update set had a couple o...
I needed to retrieve the current URL and one of its parameters in a client script in a scoped application. Scoped application don't have access to the window object, so it can't be used for this purpose. After experimenting with no success on many ot...
Hello All, I want to create one notification on customized table or sc_req_item table, but I want the "alm_asset" table information on table format mentioned below Can any one send me the code if you have implemented same kind of notifications...
This article is about discarding OOTB notification architecture in favor a more maintainable approach that frees developers from ball of mud code, while delegating email branding to the appropriate team. The strategy is to separate html, css and Java...
In preparation for TechNow Episode 58 - Go from Conversation to Resolution with Virtual Agent, I spent quite a bit of time exploring Virtual Agent in the London release. During my explorations, I stumbled several times and learned quite a few lessons...
The name is bot… As the hype surrounding chatbots doesn’t seem to fade (Gartner predicts twenty-five percent of customer service and support operations will be using some type of chatbot by 2020), more and more companies are deploying their new digi...
No Menu procure por Scripts - Background está em: System Definition > Scripts - Background gs.print() developer gs.log(""); GSLog - Wiki gs.addInfoMessage(""); GlideSystem - Wiki - Developer gs.info(""); developer How to add logging ...
Delete multiple var obj = new GlideRecord('u_table'); obj.addEncodedQuery("u_task=^sys_created_on<javascript:gs.beginningOfToday()"); obj.query(); //gs.print(obj.getRowCount()); obj.deleteMultiple(); Script Summary Scripts - Oficial Doc. ...
LisaLatour
ServiceNow
