In preparation for TechNow Episode 58 - Go from Conversation to Resolution with Virtual Agent, I spent quite a bit of time exploring Virtual Agent in the London release. During my explorations, I stumbled several times and learned quite a few lessons...
The name is bot… As the hype surrounding chatbots doesn’t seem to fade (Gartner predicts twenty-five percent of customer service and support operations will be using some type of chatbot by 2020), more and more companies are deploying their new digi...
No Menu procure por Scripts - Background está em: System Definition > Scripts - Background gs.print() developer gs.log(""); GSLog - Wiki gs.addInfoMessage(""); GlideSystem - Wiki - Developer gs.info(""); developer How to add logging ...
Delete multiple var obj = new GlideRecord('u_table'); obj.addEncodedQuery("u_task=^sys_created_on<javascript:gs.beginningOfToday()"); obj.query(); //gs.print(obj.getRowCount()); obj.deleteMultiple(); Script Summary Scripts - Oficial Doc. ...
Service Portal provides spUtil (which then calls snRecordWatcher) to refresh a record when there is a change in the backend spUtil.recordWatch($scope, "incident", "sys_id=" + sysId, function(name, data) {getIncidentRecord($scope,c,sysId);}); But, ...
Demand Management Most supply chain professionals have developed reliable strategies for supply chain planning and inventory management. But relatively few have mastered demand management. In fact, it’s a term that doesn't get much discussion in supp...
The article below is intended for any person customize their Notifications. A working Javascript and HTML is useful but not required. Introduction We often focus on getting job done and ready to be delivered. Of course this is important but sometimes...
Attached is a pre-built pack for the Australian NSW holidays. These can be included into an existing schedule in an instance to be ran against SLAs. its main feature is that it includes Easter Holidays up till 2039. Goal is to save you time and hassl...
Description The List and Form page is available in Service Portal with id=lf. Table and filter parameters need to be specified to show some records in the list part (e.g., ?id=lf&table=incident&filter=caller_id=javascript:gs.getUserID()). The lf page...
Recently I published a post on the Developer Program blog about our push to gather developer feedback. We actively want to hear about the experiences of developers, about features you think our developer tools need or any pain points that would make ...
How to run Powershell Scripts Brief Description: Password Reset Tool is one of the NOW Platform capabilities. The Password Reset application enables an end user to reset or change a password using a self-service process. Alternatively, your orga...
Glide Ajax AJAX (Asynchronous JavaScript and XML) AJAX: Enables web applications to send and retrieve information to and from server in the background without impacting the user experience with the displayed web page. GlideAjax: The GlideAjax Class a...
Basically this is extension of treycarroll work done in Visual Studio Code Snippets for common ServiceNow Syntax Macros I have create snippets for Visual Studio Code.Download javascript.json file and put it:Windows %APPDATA%\Code\User\snippets\java...
Do you have requirement to hide a form section based on some conditions? And the function setSectionDisplay()is not working. You landed to a right place.You have section name having few words and have requirement to show/hide this section based on so...
Similar Incidents for ServcieNow allows you to set up a related list of incidents with semantically similar short plus long descriptions. This can save you hundreds of man-hours because your support staff no longer have to perform multiple keyword se...
To Remove "Add to Cart" Button : Step 1:- Clone "Widget - SC Order Guide" [widget-sc-order-guide-v2] (So that you can edit the Widget) Step 2:- In "Body HTML Template" section go to "Line 220" and Locate the following Tag <button ng-disabled="subm...
Over the past year I've been in a handful of platform engineering discussions where the question of "Does query order matter?" is asked. I've listened to claims and opinions by my peers, but no one had any evidence or documentation to support those c...
So in the London release SN have gotten strict with the scripting they are allowing us to use for DOM manipulation. I;ve seen loads of posts over the last couple of days on how to make an attachment mandatory for a catalog item in both the CMS portal...
I had the requirement to provide a widget that displays tabular data, has a base filter, allows additional filtering and supports search. There are a couple great posts on the Developer Community site, but none of them addressed all of my needs. I i...
1. Go to sys_properties table. 2. Open Porperty : glide.sc.sp.twostep 3. Set the Value : False (By Default it is True) Note: This will disable the order confirmation for all the items.
LisaLatour
ServiceNow
