I know many of my friends are struggling to get study material for CIS-ITSM so here is my take on the exam that i passed last week: Honsetly speaking, i did not study much as i have 5 years of experience implementing these ITSM applications, all i st...
Introduction: It not a secret that there is lack of documentation regarding “Jelly” used in ServiceNow Platform. And when we are talking about a developing process, of course, this situation may be a cause of numerous difficulties and misunderstandin...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting ...
This is another example of how modern web technologies can be used in ServiceNow: - Modern, intuitive and mobile-friendly Incident self-service portal for end users - Video overview: https://youtu.be/qZyt1Z6W7kY - Test instance: http://bit.ly/INCPort...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes having taken the class SSNF and has good intermediate level of knowledge and/or familiarity with...
1. Install and configure SwissNow Details described here: https://community.servicenow.com/community?id=community_article&sys_id=72d65bd0db34a7048e7c2926ca961923 2. Open options Right click on SwissNow icon and select Optons. 3. In "Configuration p...
Here comes the followup video that I promised when doing Activating Virtual Agent Part 1. This time we go a bit deeper and look at what kind of settings there are for the Virtual Agent, how to create you own topic and what kind of actions you can cre...
Hello, If you want to create your dropdown list based on a array, please check the example below: HTML <!-- Values for select dropdown list--> <g:evaluate> var methods = [ { name: 'Option number 1', value: 'Opt1' }, { name: 'Option Number 2', val...
We have been working on a way to add a Resolve Incident button in the mobile app. Our users can't set state "Resolved" through the state picker and UI Policys doesn't really work in our environment when it comes to this.There was also a problem that ...
Hello Everyone, A few days back I came around a question in the community about having a functionality similar to the short description of Incident as below. I suggested the user with contextual search. https://docs.servicenow.com/bundle/jakarta-p...
This is adapted from a partial excerpt from my article: Broken Queries & Query Business Rules in ServiceNow, on SN Pro Tips. The first couple of paragraphs of the article focus on whether query Business Rules could/should replace ACLs; which I believ...
Service Portal is a great framework which allows building custom web pages and portals. When you're at the beginning of your journey it provides you with a powerful tool to create UI pretty fast and easy enough. But at some point, when you need to bu...
Problem: The ServiceNow order guide includes a field called "Requested For" that is collected at the end of the order. Out-of-the-box, this field is defaulted to the current user (the user who is submitting the order). Some clients want to collect t...
Hello, After spending full week on language changing requirement on service portal. i finally come with the solution. Note-1. Widget must be made Public. Note-2. Before all of these please activate I18N: Internationalization and All required Langu...
One of the big criticisms I've heard from users is that they have a hard time looking through their incidents on the portal, because every time they click, they lose their place in the list. Tricks like holding "Ctrl" when clicking don't seem to work...
There have been a number of questions raised asking how we can control more than just the text of Field Messages. Here's how... Intended results of this example: When a customer types in a text box, I want to use the showFieldMsg function to dynamic...
When I write this we all are sitting waiting for the public release of London. We have been playing around with it in the Personal developer instance for a couple of weeks now and there are quite a few nice features for us. For this case, I'm taking ...
Here is how I built our notifications using Business Rules, Events, Notifications, Templates and Notification Email Scripts.In order to minimize the amount of things to administrate when it comes to notifications I made it a bit different. Hopefully ...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good advanced level of knowledge and/or familiarity with Scripting ...
LisaLatour
ServiceNow
