A footer for each Service Portal

Nia McCash · ‎07-21-2017

I am not seeing a way to specify a particular footer for use on a particular portal. For example, if I'm in the IT portal, I want to display IT department's contact info in the footer of all the IT pages. If I'm in the HR portal, then I want to display the HR department's contact info in the footer of all HR pages. These portals share a theme.

Out-of-box (OOB) ServiceNow design seems to tie the footer to the theme so there is only one footer possible per theme.

To get around this, I have created a footer widget for the theme that can take a property from the Portal record and apply that footer to the pages in the portal. Something like this...

I just wanted some feedback on this design to see if there are any gotchas that I've missed. Where can I run into problems with the above approach? What have you done with regards to customizing the footer for the portal?

Rahul Shandily3 · ‎07-21-2017

Hi Nia,

I feel its a good design as long as it serves purpose. As a suggestion, you may want to create default footer as well which will cater to the Global pages or pages without theme.

Regards,

Rahul

Please mark this as correct / like if it helped you.

Nia McCash · ‎07-24-2017

Thanks Rahul.

I also want to tag some experts to see if they're willing to share their opinion on the design. ctomasi, b-rad, larstange, nathanfirth,your input would be greatly appreciated here.

Chuck Tomasi · ‎07-25-2017

You can use the same footer for each portal. Using a widget instance with options, or getting info from a lookup table would make this more flexible to work across various portals. It's a sound architecture in my opinion. Curious to see what the others say.