Hi Dev's,
Recently i had a requirement to build Annotations in ServiceNOW. I tried using the built in annotations however this was very limited. I couldn't use images or html tables. So i wrote a macro to do this and used my SweetAlerts from share to make it pretty.
Config
You will need to install sweetalerts to use this.
Once you have installed sweetalerts install Annotate
Once installed you need to create Annotations for the UI macro to lookup.
Navigate to the Annotate menu and select new.
Fill out the form using the diagram below as reference. In the case we are going to add an annotation to number on incident. Set the ID/Title/HTML.
Next we need to update the dictionary field to use the macro. Open the incident form and right click on number and choose configure dictionary. You'll need to add
ref_contributions=annotate to the attributes field and save.
Once saved your annotation is now linked. Have fun!
