Approval in Flow Designer

[Joshuu]

Hi All,

For the enhancement table, I have created a flow in ServiceNow. But it is not working as expected.

There will be only one approval in flow. If it is rejected it should go back to the previous state. So, we have an UI action in that state to request for approval again. If we do that, it is requesting for approval again but also making the previous approval which is rejected as requested again which should not happen.

Could you please assist me on this.

Approval is rejected:

When Approval is requested second time:

Thanks & Regards.

[Kieran Anson · Accepted solution]

Try specifying both an approval and a rejection condition, below is the test flow I created to verify your question. Upon re-approval, the old approval is not updated and remains rejected

[Dr Atul G- LNG]

Hi @Joshuu 

I thought issue has been resolved, did you check OOTB change flow, as i suggested earlier.

[Joshuu]

Hi @Dr Atul G- LNG ,

Yes, I have checked the change OOTB flow. but I can see approval policies over there. I couldn't exactly find what I am looking for.

Could you please assist.

[Dr Atul G- LNG]

Sorry @Joshuu  not that expert here i am.

@AshishKM @Sandeep Rajput 

[Kieran Anson]

Hi @Joshuu ,

To clarify, you're wanting the following outcome?

1. Upon requesting approval again for an already rejected record, any previous users who rejected are not request for further approval.

So using the above, As Cameron rejected, when re-triggering the approval, they shouldn't receive a secondary approval request the second time around?