Approval in Flow Designer

[Joshuu]

Hi All,

For the enhancement table, I have created a flow in ServiceNow. But it is not working as expected.

There will be only one approval in flow. If it is rejected it should go back to the previous state. So, we have an UI action in that state to request for approval again. If we do that, it is requesting for approval again but also making the previous approval which is rejected as requested again which should not happen.

Could you please assist me on this.

Approval is rejected:

When Approval is requested second time:

Thanks & Regards.

[Kieran Anson · Accepted solution]

Try specifying both an approval and a rejection condition, below is the test flow I created to verify your question. Upon re-approval, the old approval is not updated and remains rejected

[Joshuu]

Hi @Kieran Anson ,

Thanks for your response.

They can receive the approval for second time as well. But, the previous one should be either in rejected state or in no longer required state. Here, it is creating a new approval when requested again, but showing the previous one also as requested state instead of rejected or no longer required.

[Kieran Anson · Accepted solution]

Try specifying both an approval and a rejection condition, below is the test flow I created to verify your question. Upon re-approval, the old approval is not updated and remains rejected

[Joshuu]

Hi @Kieran Anson ,

I have tried as you suggested. But it is still the same.

[Joshuu · Accepted solution]

Hi @Kieran Anson ,

It is working as expected. The approval engine for enhancement table is not turned off. So I have updated the property and then it is working fine now.

Thanks for your help.

[Karan Chhabra]

Hi @Joshuu ,

Which property have you updated?