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06-19-2019 01:49 PM
Hello! On a Requested Item there is a related list for the SCTasks. Then if you open an SCTask, there is a related list for approvals where you can manually add approvals on the task level.
The Manual Approval workflow activity works for the approvals on the Requested Item level, but is there a way for this to work on the SCTask level? I don't want the workflow of the request to move forward until the approval on the task is approved or rejected.
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06-19-2019 02:52 PM
In that case, use the approval/rejection from the approval activity to set the field value on catalog task.
Use this condition in your RITM WF after the catalog task activity and do a rollback/restart the WF and set it at your required phase.
Do this help??
Here are few examples
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06-19-2019 02:18 PM
Why create a task and ask for approval?
A task is created for the fulfillment group assuming all the approvals are done.
Why not do your all required approvals prior creating tasks?
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06-19-2019 02:30 PM
On the task, the fulfillment group selects which services will be required to complete the request and the service owners then need to approve that using their service for the request makes sense. The initial requestor won't know what services are needed, so we need the fulfillment group to fill that part out on the task
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06-19-2019 02:36 PM
In that case, the fullfillers only work on the task if the Ctask is approved.
They set the Ctask state to close complete?after they provision the access.
So have a wait condition in WF check for the Ctask state before making any updates to RITM
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06-19-2019 02:40 PM
Ok and then do a business rule to not let them close that task until all of the associated approvals are approved?
