Approve all RITM's approvals at once

Victor Monteale
Tera Guru

Hello everyone,

 

     I was wondering if there is an OOB option to approve all RITM's approvals at once in a request. I have a request from a customer to automatically approve all RITMs in a request once one of all the approvals is approved.

 

If there is no OOB solution, my question is: Will a flow/workflow be enough to modify all approvals once one of the RITMs is approved? 

 

If you have a different suggestion, I'd like to read about it.

Regards,

3 REPLIES 3

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @Victor Monteale ,

In workflow there is option as below :- Wait for anyone to approve

GunjanKiratkar_0-1672727843842.png

 

If you select that then it will not wait for other approvals 


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Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

Hi Gunjan, thanks for your answer.

 

My concern is to approve multiple RITMs related to a request once you approve one of them.

For instance:

RITM0028582 and RITM0028583 require approval for each one. If I approve RITM0028582 then RITM0028583 should change to approved. Since both are from the same request, the approver does not want to approve every item in a request.

Community Alums
Not applicable

You can do this by creating a flow on RITM table and the trigger conditions can be when the record state changes to closed complete.

 

With the request reference record, you can get and approve all the related RITM records. Let me know if you need any help in configuring the flow.

 

Please mark my response as Correct/Helpful accordingly.