Developer

Automated failover

Hello Community, I could use advice on automated failover solutions. We are a self-hosted enterprise with a primary site and a continuity-of-operations (COOP) failover site. Currently, our MariaDB COOP database replicates the primary database, and, i...

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"Add to Update Set" link disappeared

Hi friends! Would you smart guys know why the "Add to update set" link just vanished (after upgrade). I read that could be the disabled Ui Action, but there's no such Ui Action called "Add to Update Set" that I could find. Does anyone know how to sol...

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Custom Greeting affecting another portal

HiI have a custom greeting - Hi this is your abc how may I help you which I have implemented in my company's shared instance for my abc project . Its for Now Mobile chat to show.A issue was raised that in sd portal virtual agent too that greeting sho...

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Add a new field titled Expedite Reason

Hello, When a user selects Type "Expedite" on the Change form, I want a field labeled "Expedite Reason" to display with the following single-select dropdown options: Dropdown options (single-select) should include:Regulatory Compliance DeadlineCrit...

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Pre submission: Copy Attachment from attachment variable on catalog to data Source

I have a attachment variable on catalog form , w hen selected triggers a on change client script and then calls a script include to delete existing attachment on data source and copies the one that is selected on the catalog form. Tested this by pri...

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Custom Inbound Email Account not creating incidents: did not create or update incident using current

I've created a custom Inbound Email Action to create Incidents from PrinterLogic alert emails, but I can't seem to get to work, instead it keeps using the OOB one. Priority is set to 50 to fire before the OOB one, but I keep getting the following err...

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Assessment instance creation

Hi All,I am working on triggering a manual survey via a “Send Survey” button. I have created a UI Action and UI Page, and I am calling a Script Include from the UI Page.In the Script Include, I am using the below API to create assessment instances:va...

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Resolved! ServiceNow + Genesys Cloud = Unified Experience - HELP

Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. Now we are done, and we have at least ...

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Resolved! Developer Instance Offiine

Hi everyone, today I tried to start my instance and saw that it's offline. I'm clicking Refresh but nothing happens, is there anything that can be done?

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Internal error on PDI instance

Getting this error for my PDI since yesterday eveningWe're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes

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Create Document Task : Flow action generates document task but gives attachment not found error all

All the time when i try create Document task in flow designer it generates the document task but when i try to fill document it says attachment is missing. does any one know how to resolve this issue ?

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Disable old-style Workflow

Hi everyone,I’m currently using the old-style Workflow for Change Requests, and I’m trying to replace it with Flow Designer.This may be a basic question, but how can I disable the old-style Workflow?What I tried was going into Workflow Editor (workfl...

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CSM/FSM Configurable Workspace - "Edit columns" Button on any related list

Hello. I have a problem in my client preprod and dev instance (Xanadu Version). The issue: As admin user (with security_admin role) i go to the workspace,then i choose some Work Order, Then choose some Work Order Task from a related list owns to th...

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Email Notification Translation for static email

I have translated the email notifications into French and Dutch, and they are working as expected. However, for this particular notification, the recipient is configured as a static email address in the “Who will Receive” section, and the email is al...

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Plugin not activated

I attempted to install a plugin and received an email saying the plugin was activated. A few seconds later I received another email saying the activation failed. The email did not contain any reason for the failing or error messages. Does anyone k...

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