Hello I am working on below scriptThere is Request form.Configuration item = Reference typeImpact = string type (Yes, No, Null) when Configuration item = ABCthen donot allow Impact to Yes for this i have written below script Onchange Client script (I...
Hi everyone, Does anyone have an idea why I can connect remotely through the Workspace ONE ITSM connector to one device but cannot to another?I always get this message: Is there something to be configured in the connector that I am missing or is the ...
How to made RITM variable read only on catalog task. When catalog task state is closed completed.refer below image.
I have a use case where, in the event of an API failure, I want to retry the request up to a maximum of 3 times. If all 3 retries fail, an appropriate error message should be displayed to the user.I am using the RestMessageV2 class with the executeAs...
How to make an RITM Visible to a specific group and the requested for personI have a requirement to make the particular two catalog item related RITM should be visible only to the specific four groups and the requested for person and also the request...
Struggling with a lack of scripting knowledge here.We are trying to remove a large volume of entries from the sys_report_users_groups table where the user has been archived (but its not immediately obvious which users are archived). I think the logic...
Hello Team, I am looking for the best approach to implement the ServiceNow inbound integration with oracle database for creating and updating the records in ServiceNow. The ServiceNow should have one scheduled job to fetch the data from oracle databa...
Hi,I have created two multiple-choice variables in a catalog item:Laptop/Desktop (laptop/desktop) with two choices: Laptop and Desktop.Mode of Laptop Delivery (mode_of_laptop_delivery) with two choices: Shipping the Laptop and Picking it up from the ...
Please bare with me.. been a while but I want display and require CAR# if Yes is selected for is CAR availablewhich I have created the UI Policy and Ul policy action for (see attached)the CAR# field is displayed all the time and when YES selected its...
we have created a test step on change management module, now our challenge is to set planned start/end date to be dynamic - like if I run the test step in march 3 then the planned start date is set to march 4 and planned end date is set to march 6 li...
Hello All,1. I have created a ServiceNow Catalog(Please find the below screenshot) In the Above attribute LO(core_business_capability_l0), L1(sub_business_capability_l1) and L2(sub_business_capability_l2), whenever are getting the value from cmdb_ci_...
Hi,We are using flow action to fetch an attachment from a different application and attach the same to the ticket in ServiceNow.This flow is run as System User (considering access is needed to multiple other tables including decision tables, etc.) By...
I have a question about the SAM table structure.What is the difference between sam_sw_product_lifecycle and sam_sw_model_lifecycle?Are both of these tables updated by the content library? Looking at my instance, I see that there are no records in the...
Hey Community, I've doubt regarding the Dictionary override. Problem statement: In my scenario, there are two different groups the write & read group for the custom table. I've given CRWD access to the Write group member and Read access to the Read g...
We are creating an asset_reclamation_request whenever sc_task is created. Now we have requirement to make sc_task close when asset_reclamation_request is closed which has no relation with each other. What is the best approach to do it ?