Good afternoon all I created a client script that prevents users from logging a P1 incident. When they do, they get a message saying they should contact the ServiceDesk. The incident gets saved as low priority. I would like people in a certain group...
Hi All,Under Myrequests tab in portal currently it showing only request, state and updated.. How can I able to add closed field in the place of updated..?Please provide solutionsThank you
Hi There, cmn_department table comes under core_company, In my case, on cmn_department table company field is there, but in that field the department's associated company is not populating.please find the below attached snapshot. can someone please ...
Does anyone have any experience with, or heard of a plug-in that can be used to scan/detect sensitive or PII data in attachments and categorize or quarantine them? I'd be interested in a real-time scan and also a batch scanning tool that could do so...
Hi,My requirement is, for a closed incident, I should be able to edit a field. I am getting an error 'Invalid update. Record has been deleted or you no longer have access to read.' Kindly help.RegardsSuman P.
Can anyone help on how to create a new view to show open requested items ?Upon clicking on it all the open requested item should be visible as a list
Hello Everyone! Our company still uses the Call feature and every time the service desk receives an email, they are having to copy and paste the information on a call. What steps do I have to take to make it so when the service desk receives an email...
Hi All,I am facing an issue- I'm having trouble sending an attachment from ServiceNow to GitHub. I tried using API and 64base, but no luck. Any suggestion?
I need incident category , state and priority of incidents that have work notes updated as either of "Executed script" or "Deployed script" Currently, I am querying Table - sys_journal_field and filters as Element = work notes, name is incidentvalue ...
Hi ServiceNow Community,I have a couple of questions regarding ATF:When we open any 'Test' in ATF, there are related tabs named 'Records Modified' and 'Mutually Exclusive.' Could someone explain what these two tabs represent? In some of my ATF, I got...
I have a requirement that Height of MRVS table should be fixed. What is happening right now is if 100 rows are populated, its height auto increased to display all 100 rows. I want the height to be fixed to say 10 rows and user can scroll to see the o...
Just wanted to know if there is a possible way to get the Field Changes of an incident specifically caller name into the journal entry? or it can be done dragging the caller name into the additional comments/worknotes entry so it can be recorded. Tha...
Hi All, any idea what is the purpose of the tasks related to an outage? What is the difference between task and task number? As you can see there are 2 task linked to the outage and one of them has the Task value same as the task number on the inc...
this.angular.element("#sc_cat_item").scope().attachments.lengthwith above script I am able to retrieve the count of attachments before submitting the form but how to get the file name and validate their extensions before submitting the form
In an effort to supplement but not fully replace emails just yet we're trying to leverage provider notifications in the Next Gen UI. I'm able to get some pretty basic notifications put in place but anything that seems a little more robust has been a ...
