Forum Posts
Input posted in work notes not visible on activity stream in workspace
Hi Team,Input posted in work notes not visible on activity stream in workspace for change request .
How to provide additional comments check box
Hello Team, I want to provide additional comments check box below worknotes , so if i check it then additional comment field should show instead of work notes. Please help me out with this.
UXF Client Action for Workspace List View
Hi All!I want to know how to get the current URL in the sys_declarative_action_assignment record.I tried top.location.href, window.location.href, this.location.href.I also tried GlideURL.However, no matter what I tried, it does not work. It will retu...
How to Show my Custom Workspace under "All Workspace "
Hi All,I have created one custom "Workspace", through App engine . now how to show it under "All Workspace ". I want to change logo, colours and allVersion: Vancouver but I could not see new workspace Under "All Workspaces" , Please Let me know how...
Suggestions Needed for Optimizing Incident Access Logic
Hello Team, I need your insights on the following requirement. We currently have a "before query" business rule on the Incident table, which needs to glide through multiple tables to verify user access. This approach, however, has been causing slower...
Integrations- Data Center Expert (NOTE: Data Flow Direction (into SN, from SN, or both): Into SN)
IntegrationsData Center Expert: Monitoring software that collects, organizes, and distributes critical device information providing a comprehensive view of the equipment. Integration with SN will allow the team to raise change tickets from alerts and...
Duplicate CIs are created when we update class of Linux devices
We are asked to change class of some of Linux devices from ip switch to storage devices. If we do so duplicate CIs are created in the next discovery run. How to make sure not to create duplicate CIs even some of the fields are updated ?
Resolved! UI Builder button options
I have abutton on the CMDB Data Certification tasks, I can see where to disable the logic behind the listed options in the 'Handle Reassign Action' client script, but I can't see where to hide or remove the actual list option, say if I only want to s...
Resolved! Please help with creating a line break using GlideModal.
Hello, I have a catalog client script that displays a message when a variable changes.I'm trying to insert a new line in the Title between 'the' and 'IT Service Desk,' but I can't figure out how to do it. This is not a complete code. Thank you g...
Resolved! New button not visible on list view
Hello All!I am having a problem in which I am not able to see the "New" button on the list view of any table, however it is visible if I am opening the list of records on home page/same tab. I have checked the list control, UI actions for the same th...
Remove a section(global scope) from form
After a patch upgrade & committing the update sets, an additional section got created in global scope(don't know how)whereas that form was in scoped level when I'm trying to remove that section by creating an update set in global scope still that sec...
Resolved! Make a variable field value visible to some and not others based on groups
So I have used some other posts to achieve most of what I need to do, but have run into an issue that I need further assistance with please. I have a script include and a catalog client script that work together to hide variable values from everyone ...
Resolved! How to provide the a downloadable file in one of the catalog form variables .
I have created a catalog form where below is one of the variables. But here the task is I have to first give them a template which the user should be able to download it and fill it and upload here. How can I provide the template file here?
Why is question choice captured in update set?
Why is question choice captured in update set and not any record? But if we see question choice is also a record kinda right?I know there is a utiltity Add to Update set which we can use to capture records also now.But oob why is question_choice adde...
