Users without the 'change_manager' or 'admin' role should NOT be able to Create a change task after after the change has left the 'New' state.Users without the 'change_manager' or 'admin' roles should also not have an 'Edit' button on the 'Affected C...
Hi Folk, I have requirement and still i didn't find the correct logic to get this implemented.Scenario: I have 5 check boxes as below:1. Laptop2. Mobile3. Desktop4. Printer5. Mouse currently user can select all check boxes at a time but i want to let...
Hi All, I am new to ServiceNow, can you please help me on this issue.In a catalog item, I have a reference field (i.e. Location) that is dependent on another field (i.e. Reference for). When I select a value in the Reference for field, the Location f...
Hi,I am trying to create ATF test to test service portal.When using page inspector for the portal page, I am able to click on the components and navigate through the portal.On the ATF test when I add the test step "Click Component" retrieve button is...
Hi team , customer is using workflow and they have setup some approvals.is there any chance to configure approval timeout beyond 7 days? The partner checked the way it works and it seems that 7 days is hard limitcan someone please help in this.Thanks
Hello everyone. My current project has a requirement - when Category is set to a certain value, it adds an extra option to the Subcategory choices. To do this, I created a UI Policy with scripts like these:Execute if true:function onCondition() { ...
when you are searching for a record in global search for search group is there in that role field is not working like i gave role to admin only in search group but its working for others as well. whats the use of that role if servicenow considering a...
Currently we are building a custom employee center portal using OOB widgets. while searching in the homepage, its redirects to a emp_search page. Inside that faceted search will be there which includes Search Facets, Search items, Search Navigation t...
Hello All, We need to add one more action as "Rate this article" in CWS below these action. I am not able to find the where exactly this actions are defined. Can someone please help on this?
Hi all, I have created a data certification through the CMDB workspace data manager where checkmark is missing. the certification policy is configured as below: But as you see below, I miss the checkmark between the pen...
I am facing some issues right now that there's an update in user accounts and the updates turns out locking the users account but upon checking the userAccountControl passed is 66048. I have no changes in configuration in ServiceNow side and we are o...
Hi, I need help to have sender configuration in email client. I need 'assigned to' email id in the Reply To field. I have written the code like this in the sender configuration of email client configuration, selecting script in From Generation Type, ...
Hello All,I have a list collector variable and for each selection of the list collector variable I am creating a child RITM using flow designer and to display variable editor for child ritms i am having a custom action which creates record in sc_item...
Hi Everyone, I have created SLA workflow for RITM. I have created two run scripts in that workflow, : 1. When SLA completes 75% , the assignment group of RITM should be changed to another assignment group var reqItem = current.task.request_item; ...
Is there a way to use a duration field and hide both the days and the seconds in duration fields? I found that I can use a variable attribute of: "max_unit=hours" and that works for minutes if you don't want to show days or hours, or even seconds if...
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