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How to add information to a ticket form in ECS

Hello, expertsI am doing research to consider migrating from Service Portal to Employee Center.The image below is the ticket form screen where users can chat when they submit an incident.In Service Portal, I think that the standard ticket widget and ...

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senon by Tera Sage
  • 869 Views
  • 4 replies
  • 0 helpfuls

Resolved! UI Action Form Styles

We are wanting to add a new form_style for the UI Actions. Currently OOB there are 3 form styles on the UI Action form - We want to either create a new choice of a different color, or modify one of the OOB colors. Any ideas where this code is so that...

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bpolo by Tera Guru
  • 1592 Views
  • 3 replies
  • 2 helpfuls

Change the CI field icon in the incident form

Hello,I’m trying to modify the behavior of the following icon. Currently, it displays once the subcategory has been selected.I need it to display only when the CI is selected.I’ve checked and believe the icon’s behavior is managed by the following ma...

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nabil by Tera Contributor
  • 673 Views
  • 1 replies
  • 0 helpfuls

MailScript - send BCC email not working

Hello guys,I need to send an email notification via BCC. I tried using the following mail script to do so, but it's not working:I used gs.log for debug, but i don't get any message in the System Logs, apparently it does not even call the script from ...

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Additional sys id visible under gatekeeper variable in front end

HI , When I am submitting a event & live commn request ,under gatekeeper variable,a sys_id is visible with names of user.I tried matching sys id with users ,Its not showing. I want to remove this sys id.How can I achieve this?

Community Alums by Community Alums  
  • 455 Views
  • 1 replies
  • 0 helpfuls

Device42 installation in Servicenow.

Hello All, I am new to ServiceNow and we're currently working on integrating Device42 with ServiceNow. I’m trying to find the necessary plugin in my instance, but I’m unable to locate it. I’ve also checked the ServiceNow Store and I requested to inst...

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Kanna12 by Tera Expert
  • 1407 Views
  • 5 replies
  • 0 helpfuls

Itil users cant upload xlsx file when creating a report

Hi, Im trying to impersonate a user with itil role and create a report from his user. When creating the the report, i choose the Source Type: External Import and then Im trying to upload xlsx file.Im getting this:I can see the an import table was cre...

Alon Grod by Tera Expert
  • 414 Views
  • 1 replies
  • 0 helpfuls

String array in flow designer

Hi ,  I am working flow designer , i have declared one string type flow variable. it has values separated by comma.like var v= 'str,pqr,atf';i want to runfor loop to iterate this values. Anybody can help here ? 

arjun0101 by Tera Contributor
  • 3170 Views
  • 6 replies
  • 6 helpfuls

Badge reader for Walk-up experience

Hi All,Good day!We would like to understand the 'Badge reader integration for walkup experience ' - would be great help if you share your experience with us. It's quite urgent task - quick response will be much appreciated.