configure auto promote CI system property based on the below CI matching in the discovered item table: I'm new to creation of auto promote CI.So far what I'm aware of is we need to set values in system properties :sn_sec_cmn.autoPromoteFieldsbut how ...
Hello,Use case : On Agent workspace for any interaction record, i need to display related incidents of the caller from last 60 days.Currently there are 4 tabs displayed , i want to add one for related incidents. Below are my findings :1. On interacti...
Problem: users are copy+pasting outlook sent to lists (separated by semicolons) into our watch list field on record producers, but ServiceNow needs commas, not semicolons, to interpret email addresses, correctly. Solution(?): onChange script to disal...
I have an ATF test with parameterized data. The test runs successfully for all datasets, but screenshots are not captured for each iteration.With hardcoded values, screenshots work fine. After parameterization, they are missing.Do screenshots need to...
Hello, I configured the integration with Microsoft Translator, and a few weeks ago, dynamic translation was working properly, However, it suddenly stopped working, and the chat window now displays a message stating that dynamic translation is not av...
Hello, I created flow to auto close any ticket opened 6 months ago, the flow run midnight. I need to send an email to the business with the list of all tickets that has been auto closed. the issue is the flow sending email even if action #3 didn't ru...
(Recently upgraded to Jakarta.)I added a UI Policy for the incident.short_description to make it mandatory in dev. Works fine. Once I imported the change to Test, the Incident form of one of our domains showed multiple sections (see below). Using the...
1.0 Introduction: The Challenge of a Disconnected IT LandscapeModern IT organizations frequently grapple with operational challenges that stem not from a lack of technical capability, but from the fragmented, unreliable, and disconnected data that un...
Hi folks,I have been trying to disable the Agent Assist icon on the Incident table in CSM.1- I managed to disable the functionality by setting Enable = False for Agent Assist (Incident table) in the sys_declarative_action_assignment_list table, but i...
Hi Expertise,We have tried the Alumni Configuration of Personal Details Review and Automatic Creation. For Personal Details Review, we have added the Verify Personal Details task and closed it as well from ESC by impersonating with that particular us...
Hi, Whenever I try to resolve an incident it's showing an error message - "To resolve this incident, Choose an asset action for each configuration item that includes an asset" How can I stop this?? Any script to inactive?
Hi All, I am trying to create an entitlement using the PPN. I can see that the PPN is available in the ServiceNow content library; however, the License Metric field is empty for this specific PPN. Since the license metric is a mandatory field, I am u...
Hi i want to display the message as soon as possible whenever an attachment is attached to the case and the combine size of attachments exceed 18mb then i want to show the error message immediately is this possible?
Hi All, I have a requirement. In a catalog form, if a user selects a location manually, it will make a call to third party system and fetch data based on location. I have created a script include for it. However, its not working. getDevices: functio...
I am trying to implement Salesforce Spoke in ServiceNow to pull data from Salesforce. I am trying to setup the Spoke using Option 2 in order to implement bi-directional webhook as detailed in this documentation (https://docs.servicenow.com/bundle/was...
