When we search with KB number in Next Experience UI global search, the search result populates retired articles as well. How can we configure exact search result as such when we search with kb number retired and outdated doesn't show up ?? The kb ar...
HI All, Version : washingtondcKindly assist how to resolve below ERROR in ATF (Automated test framework) . Developer has writted UI policy for below field visibility and same is incorporated in ATF and timeout is also given but stilll facing below is...
Hello, I have a business rule that is working correctly to restrict our InfoSec tickets based on a custom role to only those users with the role. The issue here is that CAB cannot seem to relate those incidents to Changes or see incidents that have b...
Hello, community, I'm trying to submit a catalog item via a record producer. The code below works when I tested it on a background script but not with my record producer. When submitted via the RP, the requested item is generated, but the variabl...
Hello all, i remember previously i can find a list like how many user installed the mobile agent apps and whether is ios/android.average time login etc, i think is like at the workspace tab, i can't remember correctly.anyone have idea how to find out...
Synopsis 1 - Whenever we try to upload attachments using attachment variable, post creating a request it has to save the attachment in the RITM table. However, the file in the attachment table is created with prefix "ZZ_YYsc_cart_item", post request...
Hello, I am working on Scoped app, one of it is features is to manage users and groups roles. I need to create forms in the scoped app to manage groups (add, delete and update), and manager roles in groups which both tables resides in the global sc...
From the schedule Job i was trying to update the Assignee value and state Field values in the Incident and Task table with the below code.I can successfully update assignee field with the below script , but state value is not getting update. var t1=...
Dear Team,I need one help I have done the REST integartion based on my requirement using Flow design please see the steptsStep 1 : Catalog form created and Submitted we will get RITM number --- > I have done successfullyStep 2 : Flow design I have u...
Hello, I have a question as to the possibility to configure the Landing Page of HR Agent Workspace to comply with my requirements. I have two requirements:If it's possible to show in the cases cards the next opened task of each case;Make a new card e...
Hi,I would appreciate some help from experts and Guru's of ServiceNow please...... We have a customer satisfaction survey that is open with public access, we would like to include/show a new field on the survey page.Survey page is using "Survey and A...
I need to trigger an email to the group when below conditions are met. "Incident priority = HighCreated by = Test.User Friday PST 5 P.M to Monday IST 9 AM "Email should trigger with Incident "Short description" and "Description" with priority detail...
i have a list of sys_id in a variable called test, test is a set of values that im returning from a script include thats used to filter a reference field so the words sysidIN start the list of values in test. here is a sample of values in test . I ...
I have a scripted REST API from which I am attempting to parse JSON.Unfortunately when try to log the variables, I am getting an undefined value.What am I missing? Scripted REST API: var requestBody = request.body.dataString; var parsedData = JSON.p...
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