We have a requirement to display the total budget for different projects for a specific fiscal year. Some of these projects are multi-year, so if we rely on the fields in the project records, we will end up getting the total budget for all years comb...
Hello community, the best practice in ServiceNow OT context is to define an Equipment Model in hierarchical representation fitting the needs of your Equipment. ISA 95 defines it as Site-Area-... and so on. By import or mapping, the CI's are then mapp...
Hi All,The monthly breakdown for the Average resolution of incidents Indicator?I have created the below report with a Priority breakdown, but I want to add a monthly breakdown as wellWould someone be able to help me with the output? Thanks in advance...
Hello everyone, I am implementing an SSO (Sigle Sign-on) setup between SNOW and SAP SuccessFactors, but I couldn't find specific documentation or a step-by-step guild for this integration. Could anyone provide guidance or resources on how to configur...
I want to remove some of the options from the drop down of the 'Custom Interactive Filter' in dashboard.How can i do that. Please help me to do.Custom interactive filters are not same as normal interactive filters.
I created business rule that get the additional assignee list for a record and extract every Internal user and then trigger a gs.eventQueue to send notification.the weird thing is that its not sending to internal users. when I add a custom email addr...
Hi, I have requirement where in a record producer, a choice field needs to be created with around 7 dropdown values. So on selection of the choice value on the record producer form, each file associated with the choice value should get downloaded. Ho...
HI All,I have integrated ceridian with servicenow where any request created in ceridian it also created in servicenow however, there is an issue with the "requestor" field if the user doesn't exist in servicenow the field remains blank which is corre...
Is the authorisation concept of the documents to be archived automatically adopted?Do I have to create new ACLs?Who can see archived records if I only activate and start an archive rule without doing anything to the authorisations?
I have created UI Macro for teams integration it is working fine but whenever click the web teams app then it is showing message twice and whenever click the teams app then working fineUI Macro script :<?xml version="1.0" encoding="utf-8" ?><j:jelly ...
I need to rebuild a workflow as a flow, and I'm up to recreating the approvals in flow designer, but it seems like flow designer doesn't allow for the same functionality that workflow editor. The workflow approval I'm trying to recreate has the appr...
Hi,My requirement is that I have one field in my intake form with the following choices:It is a list collector field referring sys_choice table, as the choices are created in that table only. I want to map these choice values to decision table field ...
Hello, For a catalog item, I have a requirement to display members not belonging to a specific group on a catalog variable referencing to sys_user table.I have written the below global not client callable script include as - var getNonItilUsers = Cla...
Hi All, So I have a inbound action that process the emails and creates new request from a vendor, this was working fine and now the emails are being generated from vendors service now and we are facing issue with watermark in the vendor email, I di...
I am Getting Error in the docintel when i create the Document task It giving error that unable to process this task...It is working fine from past 2 months now i am getting the error today
