Evening all We are having an issue on virtual agent in which we are trying to add the option to ask "Human please" along with other variations of that phrase so a user can route to a live agent however the only way we get it working is if it goes "th...
Hi All, Need assistance with notification bell icon on top right corner of servicenow page. Please refer the below screenshot. The requirement is When someone tags us in an additional comment or worknote, it shows as a notification in the notificatio...
Hello, I am trying to do a GET request from Postman to ServiceNow to pull the latest image which gets attached in a ticket.I have written the below code in Scripted Rest API to generate the endpoint.(function process(/*RESTAPIRequest*/ request, /*RES...
I have a task to send notification to the MIM admin when a incident has been promoted. I went to configure the notification but there is only one for when a incident has been "proposed". Do I need to create an advanced script for a new notification o...
i have written an onload client script on one date variable, which checks the date field on the backend database on form and populates that date . for ex date - 2024-07-24 now i want to change this date , it should not allow past date while selectin...
We have a request item and the group using it would like to have an interactive filter on their dashboard to sort out the data on the items. I'm not sure how to create an interactive filter for them to filter the data from a select box choice with q...
In our company, the host name of our CIs are in the format of friendlyname.domain, and the domain also has several periods in it. For example, one of the CI's hostname could be wc123456.some.domain.name I need to get the data in the host name up ...
How to change the tag line inside employee service center? I tried on service portal configuration without success
Hello,I have built out this workspace landing page in UI Builder for the Service Operations Workspace. I am looking to create a client script that will connect each count widget to the sample list, so that when you click on each count widget the samp...
Hello Community! Previously I have asked about this issue but now I have done more tests and I wonder if anyone can help me with this case. I have a catalog item that is required to attach a file, the issue is that when the request is submited it is ...
Hi All, I need to disable/hide "Publish" option under sharing of report. It is OOB feature but as per my requirement I want to disable/hide this. Kindly help. PFB the screenshot Regards, Nandan
The objective was to set a field as readOnly when the form loads. The line 11 g_form method did not work. I tried a few different things and the same line, works if we give it a timeout. why is that so? (PFA image)(the unequal_split is a simple_name_...
Hey guys,I'm having a problem when I click on one of my reports to drill into the details it brings back alot more records than it should, duplicate records are returned... ..it should only bring back about 7 distinct records, however its returning q...
I have a sub flow that collects the comments from approvers which should be written in an output Variable. The Context record shows the notes in the subflow output, but when I try to use it in the main flow it is empty. Any suggestions would be appr...
I have two fields on catalog form, state and country. Both are referring to different tables and states record has a field referring to country table.So when we select a country then its associated states values should be visible in the states dropdo...
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