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Resolved! I am unable to track assets assigned to the user

I am unable to track assets assigned to the user. While sumitting termination form for the user all the hardware assigned to that user should be tagged in one task. I am only able to tag one hardware using workflow catalog task condition. The code I ...

divyal09 by Tera Contributor
  • 379 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to exclude CIs from business rule using system property

i have created a system property with 20 cis sys ids how can i exclude these 20 cis in business rule can any one help on this var intask= new GlideRecord('incident');intask.addEncodedQuery('sys_id=' + current.task);intask.addEncodedQuery(sys_id', 'IN...

Arun61 by Tera Contributor
  • 308 Views
  • 1 replies
  • 1 helpfuls

Resolved! fixscript give me the string and not the sys_id of the record

Hi everyone,I have a fix script. But the variable "serviceKomponente" give me a string back. And I need the sys-id becasue the field "u_leistungschein" is a reference field. (function() { // Initialize GlideRecord for the u_dl_tso_lookup table ...

JohnDF by Mega Sage
  • 391 Views
  • 9 replies
  • 0 helpfuls

API not working

Hi, I am working with the APIs in the service now but while hitting the API I'm getting the below error{"error": {"message": "Requested URI does not represent any resource","detail": null},"status": "failure"}  

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