We have enabled Universal request recently and looking for an option to transfer ticket from IT to HR.OOTB it allows to select only at department level (COE) and not HR service. Is there any way I can transfer from IT to a specific HR Service of a CO...
Dear Expert Can the plugin “ Conversational Messaging ” be installed on PDI?The process has not progressed at all since a while ago.Is it just that PDI is under high load in the first place?Best regards
Hi all, I have a widget in the portal that is an Instance with Table. I am specifying the list view in the server script, and then telling it pull all the columns in that view and display those in the widget. For some reason, it's pulling all the cor...
If I run this scriptvar fields = new GlideSPScriptable().getListColumns('incident',null); gs.info(fields);It prints "number,category,short_description,priority". Where is this list of fields coming from? I thought it might be coming from the Incident...
I created an event rule and set it up so that an alert is created after an event is created. However, when I create an event, no new alert is created and only the history is displayed in the Events tab of the previously created alert table. Please te...
Hello, I want to add fields to a specific OOTB table. Now adding new fields to that table takes a very long time for releases. Therefore, it has been suggested using a separate table and have those fields appear in the original table. For the new tab...
Hello,Is it possible to connect a single ServiceNow instance to multiple customer MS Teams tenants?Thanks,Gillian
Hello, What is the use of gs.getSession and where do we use it, can anyone explain me in detail as i am new to servicenow. Regards, Tejaswini
Hi Every One, I Have Created one cutsom table called 'Certificate table' flowing fields like Number, name, New Purchase / Reissue. and Create one button called 'Create task' also Then i Have Create catalog item with same fields. Now my Requirement is...
I want to use business rules in which when we save the incident as a result short description data should copy into Description data .
Anyone who have recently (Vancouver to recent version) added new change type, Expedited, in their instance? Did you anyone of you encountered an issue with the UI Action Revert to New? Any help is appreciated.
Hi everyone, We have a requirement to try to update our customer Service Portal widget that displays case comments with timestamps in the user’s/customer’s local time zone rather than the default GMT. We’re using moment.js for time zone conversion, a...
We recently had a request from our end users that they didn't like putting in a request multiple times when they needed to select multiple items. Ex, Software requests. It would be nice to select all the software titles in 1 request and be done. Of c...
When we archive RITM, we would like to archive the related list such as approvals, child tasks, etc..
I am trying to integrate my ServiceNow Instance and Cyberark. I have created a safe in Cyberark and I am able to curl the CyberArk to get my credentails in response. curl -sv --location --request GET --http1.1 'https://<myCberArkInstance>/AIMWebServi...