Hello everyone,My requirement is when I search for existing incident with its number (INC0010013), I need to display the incident number in a link format, so that when it's clicked, it redirects to the corresponding incident record. If anyone has any...
Hello guys!We're facing an issue where the bottom of our Flow is highlighted and anything inside it will be ignored (Stages wont be updated).I'm attaching a pic of this issue below:OBS.: There are no logs about any issue inside the instance.Kind rega...
The "Discuss" side bar button should only appear on interaction records when a specific field is selected in the csm/fsm workpsace instead of showing the button for every task records.
There is a basic strategy when creating a Utils Script Include. Give me their correct order of execution.Script the function(s)Create a classCreate a prototype object from the new class
Does anyone know how to show the Sys_Tags on the incidents. I can't find it in the field list in form designer
HI Team Issue : Imported the CryptoJS AES library in script include and facing below error " Evaluator: org.mozilla.javascript.EcmaError: "Link to Lib : https://cdnjs.cloudflare.com/ajax/libs/crypto-js/4.0.0/aes.min.js Executed Below Script in Scope...
As a support engineer, I need to automate creation of knowledge articles using Service now tool. How can I do that? Is there any out of the box feature available or I need to do something else?
hello community, when i right click on some fields eg :state,short description to gets its fieds name for scripting its shows me browser right click options.Can anyone help me find out why it is happening and how can i solve it.
Hello Everyone,We are currently working on discovering IBM ISAM servers. The discovery process successfully runs, and a record is created or updated in the "cmdb_ci_isam_server" table as expected. Additionally, a record should be created in the "cmdb...
Hi all, I am triggering event using gs.eventQueue() method. I know we can access param1 & 2 using event.param but how can I access glide record object which is passed. Thanks.
Hello Team, I have requirement to validate the dates with following requirement:- I have Action Variable choices have add , update and Remove.1) If I choose add or update , if end date is less than 4 days from or prior to Submit date then error Nee...
Hello, my issue is after creating RITM page is asking continusly saving the form . if i approved that time aslo asking :changes you may not saved" here in variable editor using list collector . am using g_form.setValue any one help here to fix this...
Hello, I have created an Inbound Email Action where the email body will be updated in the description of the ticket. When I am doing a REPLY to the notification update (received from servicenow), for one user, the last part of the email body is getti...
Hi All,Here i am using remote spoke with flow Designer while updating remote instance incident. if the additional comments are updated in the source instance incident, the previously updated work notes are also posted again along with the additional ...
Our company is running 2 different instances, one for ITSM and one for HRSD. However, we would like to enable customers the ability to search knowledge bases from the different instance they are currently on at the moment. E.g User is logged onto HR...
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