Portal hide
Hi All,There is a requirement to show custom portal only to a specific group, like "ITSM Devs", remaining all other users must not have access to view the portal and other group should be lock down to that portal.Thanks
Forum Posts
Resolved! Make fields read only in change request when moved to state canceled and closed
Hi, I have a question. I want to make all fields only readable when the status is closed or canceled for Change requests and for Change tasks. What is better? Use ACL or Client Script? I tried it with ACL, but I thinks with ACL its not working, that ...
Resolved! Embedded Catalog Item Link in Notification populate from RITM when Clicked
Hello, I have a link to another catalog item embedded into a custom notification sent from another catalog item. I would like when the user clicks the link to copy the requested for in the first catalog item and then populate the requested for on t...
Cannot add an Approver Requested Item via API
I've managed to create a Request Item and a Requested Item via API but when I try to create an Approval Requested Item it gives me a Status Code 201 but doesn't seem to add the data to the Body response. Is this even possible via API or have I put wr...
Automate 'cmdb_group' creation from Query Builder query (attaching/linking the query in the group.
I've got most parts working other than truly, or correctly linking (or embedding) the query in the group. Here is what I've tried so far. objective:1) (this part works fine) A Script Include to iterate through the 'qb_saved_query' table grabbing only...
Resolved! Made a copy of my items widget and links stopped working
Hi All, So I made a copy of a widget and now I see the links on the widget don't work anymore. I tried this with another widget that has links and the same thing happens. What is going on here? Thanks,Carol
How to create a weekly report with tags?
I need to create a report to document our weekly incidents. I have 5 tags organizing them into 5 different sub sections, but I also need to break them up into weeks. Most of the time our incidents are submitted days or weeks before they actually need...
Is it possible to create a separate service catalog with pre-defined questionaries
Is it possible to create a separate service catalog with pre-defined questionaries & with default Business CI's for Incident & Service Request?
How to increase size of branding logo in login pag
I uploaded UI16 branding logo however the size is showing is slower i tried css but no luck
Resolved! Pull watch list emails script
Hi,In an Email Client Template that has the incident_alert_task table set, I need to call an email mail script that pulls email(s) from members on the source incident watch list. I have tried a lot, but nothing seems to work. The following script sho...
Create an ACL to hide all the events from 'CDE' source. only visible to a Group and Admin
By using ACL,if the Source = CDE.This should be only visible to users with a particular group(ex: TestGroup2) and admin role. I tried various methods(by adding condition Source is CDE and if condition in script true or false), but couldnot able to hi...
Send Attachment from ServiceNow to Connectwise using multipart/form-data
Hi All, I am trying to send document Send Attachment from ServiceNow to Connectwise using multipart/form-datathe below code is working only for txt and XML files but its not working for the any other file type ex : doc or pngvar gr = new GlideRecord(...
how to add email recipients via email script and according to conditions
Hi, I would like to create a schedule email for change task ticket. However, the email template is all using the same one but it is based off of different locations and these locations have different email recipients. Is there a way for me to do thi...
trigger event through virtual agent topic
I have a requirement that user can trigger a notification event through virtual agent, to trigger event through virtual agent i have use this line of codegs.eventQueue('va.sendemail',new GlideRecord('incident'),vaInputs.enter_username,vaInputs.displa...
Iterate through variables in server side script
I am trying to use the 'Submit a Record Producer' REST API to create functionality to copy a ticket. This ticket is in a table where records can be created using multiple record producers, so the variables on the table can always be different. So I w...