Hi All,I have a requirement to provide a fulfiller role on a request for a temporary period and then automatically remove the role from users. I was trying to understand if this will cause an compliance issue as these users will have to be assigned t...
Hi, I use " in my rest end point url for a get query to Nlyte and I am unable to escape it using %22. Please refer the url below and let me know where I'm doing it wrong. http://IP-Address/nlyte/integration/api/odata/AssetsAndHosts?$filter=((SerialNu...
Hello,We have been successfully using Request Link from an Incident - the REQ layer shows the Inident link and the Incident shows the RITM on the Related Records tab in the Requested Items section. We recently enabled the UI action to allow Create In...
I have two Custom tables in CSM which receive a Cases for the Customers. I need to monitor the cases on the daily basis for each customer and if there is an drop of 40% then a notification need to be trigger. How I can achieve this?
Hi Team,I have added a new state " awaiting vendor" for incident and a timer field to control the usage of this state by timer(time_worked)This new field dependent on this state and the priority of the ticket. This new field is a timer with a ma...
Hi All,We have recently enabled HR Agent workspace in our development instance. We need to move few tabs in Hr case in HR agent workspace under more tabsWe need to move emergency contact, cases opened for user and interaction under more tabs and we n...
I have this script on a Catalog task Due date field. It's supposed to set the due date of the task to 5pm ET 3 days after an event date. Our instance is set to ET, and the schedule and child schedule is set to ET. When I run the script, the logs show...
Hi all,I have this requirement where I have to order a service catalog item through a virtual agent. But the problem here is that the catalog item contains list collector variables that are not supported by the virtual agent. So how to achieve this r...
Thank you, in advance for your help with this. I've been thrown into a situation that is making me learn everything there is to know about SNOW on the job.Below gives the problem. But since I didn't think I could describe what I'm doing properly, I c...
Hi,I want to add Edit & Delete (Cross) option for Attachment in service portal. In a catalog form after adding attachment I am not getting an option to delete that attachment what to do for it ? Write a code in widget or any configuration changes ?
Hallo all,I have built a dashboard using the rm_release table. The problem is that only the admin can see the data on this dashboard.Everyone else gets the following message: Access to this content denied based on report_view ACLs.I have looked at th...
Hi,I want to show the records if the user is a part of the auduience field. below code is not working. var cd_Audience = new sn_cd.cd_Audience(); var visible = cd_Audience.isUserInAudience(current.u_audience, gs.getUserID()); // its checking if the...
HELLO DEVELOPERS, I need to remove/delete attachment on change of a variable on service catalog on portal I am using 'gel' in onchange client script var id_object = gel('sysparm_item_guid');var cart_item_sys_id = id_object.value; But i am getting bro...
I need to trigger a notification if sys_email table type contains 'Send-ready' state for more than an hour.
Follow on Live Feed/ Follow Button is missing after upgrade to Washington Dc. Is it part of Upgrade?
