incident record not found
Hi Guys, I cannot find the two incident records where shall I proceed to find them. Thanks!!
Forum Posts
How to Apply If Else Condition in Reference Qualifier
Hello Everyone, 1) I have two variables on the form -i) request type (request_type) - choice field - internal, externalii) members (members) - list collector - sys_user table having test@gmail.com (internal user), test.ext@gmail.com (external user wi...
Inbound Action Script doesn't work from particular mailbox
Hi there,I have an issue that is driving me crazy and I can't see where the issue might be. Basically, I have a script where an e-mail comes into ServiceNow and, using an Inbound Action, it removes the first e-mail from the e-mail body, checks the e-...
Resolved! Not able to parse XML to JSON --Getting error as Unexpected Token:o
HI Team, Below is sample code which is written in After Business Rule. I believe the issue is from line no 35 to line no 38 is not printing anything. I believe XML to JSON conversion is the issue.In my try catch block I am getting error as "Unexpecte...
I want to make the subcategory into one Variable.
Hello, It's Kentaro. I'm using Incident.It has Category and Subcategory as variables.Category is the department to contact.Sub category selects the inquiry type.There are sub categories for each department. I want to have one sub category.If anyone k...
Resolved! Provide a link. Click on link and Document get download
I have created Catalog need to create one variable when click on that one document related training get download. How to achive this. I have create UI macro but not working.
Resolved! Getting Blank Page or Page Defination fails to load in UI Builder
Hi Community, I am facing one issue in UI Builder pages. Previously it used to work fine but since Vancouver, this is a repeated issue for me. I have implemented Service Portal with UI Builder. Issue Getting Blank Page in UI Builder Pages, have to re...
Resolved! Need a Python script to run in MID server (Linux OS)
Hello Team, I know, if MID server is on Windows OS, there is a possibility to run a Pyton script via PowerShell Flow Action.However, I am interesting if we can call a Python in the MID if it's on Linux OS?Any thoughts/ideas?Thanks,Alex.
Using Virtual Agent actions on notifications
Hello all,I'm currently working on a project that involves integrating ServiceNow's Virtual Agent with Microsoft Teams. The goal is to trigger a notification in Teams when a work item is assigned to someone. Ideally, the user should be able to accept...
Is it possible to enable document viewer only if knowledge base is IT selected for table knowledge??
Whenever IT is selected in knowledge, attachments should show view option rather than download. Rest for all articles attachments should show download option.
Unable to rename attachment name in sys_attachment table during the request closure
Hi All, I have a requirement to rename the filename of the attachments available for a request when the state of the request moves to closed. I have written a before insert/update business rule for the request table and added a condition of state cha...
Is it possible to show the Column header for a reference variable on Service Portal
Hi All, Can anyone please help to achieve to display column header for user table like Title, Department, Email etc on the service portal for reference field. I know via variable attributes we can achieve this in the back office . But I want these...
how to make a field mandatory on custom widget portal
In the sc_cart page, we have used a custom widget. In that we have made all the fields as mandatory (red asterisk) in this page and the functionality was working fine earlier. But this is not working after upgrade to Washington DC.We were able to su...
How to fetch both variable and Multirow variables on RITM using REST api
Hi All,Hope you are doing good.I'm developing a Scripted REST API GET method to retrieve a single RITM from ServiceNow. The RITM form includes both variable and multi-row variables. Please see the attached RITM details for reference. I've managed to ...
Getting "RP is not defined" error on Agent Workspace
Hi, I am getting "RP is not defined" error on Agent Workspace when I open any incident or change request. Its coming from Business rule "SN - Hide Empty Catalog Variables" condition "!RP.isPopup()". How can I get rid of this error? Thanks, Ku...
