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Resolved! Failing Widget: 'SC Catalog Item'

Just loaded an update set from our dev instance to test, with 3 new catalog items. For two of the items I get this when I try to access them from the portal:  The third catalog item is using the SC Catalog Item widget just fine. What gives here?  

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Catalog Item Visibility based on meta

Hi All,Have configured one of the catalog item in which have given meta as "up" but when tried searching in portal using meta the catalog item is not visible.please can anyone let me know what could be the issue Thank youPrajwal.

Lookup Select Box - how use more "variable attribute" ?

Hi ServiceNow Community, I've a bug on ServiceNow. When I define a service catalog variable type "Lookup Select box" and set two variable attribute in this way: variable attribute --> ref_qual_elements=u_variable_name2,is_searchable_choice=true In th...

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Resolved! Flow Designer - Flow Variable for Date and Time

Hi All. I am looking for assistance with defining a flow variable a date and timestamp in a new Chase Function I am desiging using Flow Designer. I have defined the flow and it triggers as expected, waits a specific duration as expected, looks up the...

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Storing mapping values for a custom application?

Hello All,I'm working on building a custom app that integrates to my company's software. At a high-level, when an incident record is created I have a business rule setup to hit our API and create a new record. My question is around storing mapping da...

nvali-fsi by Tera Contributor
  • 621 Views
  • 1 replies
  • 0 helpfuls

Public Surveys - Associate with Case

Hello Community, I'm facing this next issue: I've created a new Public Survey when a case is resolved. Since we are sending this surveys to external email users added as string on the case form, there is no ooo way to associate the Survey with the Ca...

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Gpope by Tera Contributor
  • 696 Views
  • 3 replies
  • 0 helpfuls

Restrict duplicate attachment on Service Portal form

I have a requirement to avoid duplicate attachments on service catalog form on service portal. When users add same attachment twice, it should throw an error on top and restrict the duplicate attachment insertion. I have achieved this with BR on the ...

Basic Screenpop Amazon Voice

We have integrated Amazon Voice with ServiceNow Voice (Washington DC). I am able to create the Amazon Connect Routing Flow, call the phone number (as a mock customer) and receive the call on my ServiceNow Soft Phone (as a call center agent). How can ...