Resolved! Which approach is best getReference or GlideAjax?
Hello Community, I want to know whether getReference is good approach or GlideAjax and why?
Forum Posts
Resolved! Wait for approvals condition in flow designer
We are converting our workflows to flow designer but I am struggling to replicate this scripted wait for condition which waits for an approval to be rejected or all approvals to be approved To provide some context there are numerous concurrent and se...
Resolved! add a user/group in CC of an email
I have a custom table and the form as below:We want Recipient in cc of email notification. I have written a email script as below:Its not working as expected.The email template has nothing mentioned in it, so its not overriding my code.Note: this ema...
How do I edit the TCO entry I made on EAW
I am able to list out all TCO entries I made in Washington DC release using the Enterprise Architect Workspace and can change some of the attributes in situ on the list but there is no way to click any link to open it to edit (should the unfortunate ...
Creation of a link child ticket for business request
How can i create a copy of a business request using a ui action button and when we click it to open a pop up page with all the variables of the initial request?My problem is that the variables can not be appeared in the variable section as they are i...
Catalog Builder - set price on items
Hi! Anyone found a good way of handling Price on Catalog Items created via the Catalog Builder? We would like to share the administration of our catalog items with other parts in our organization to be able to use the catalog builder with the delegat...
Mulitple element selection breakdown is not filtering the data
Hi all, We have a breakdown as filter on a dashboard contains formula and auto indicator widget when i give two element breakdown down filter it is not applying the filter on score of the indicator if i select one element then it's working .please so...
Resolved! Restrict read access for some account numbers
Hi all, I need to restrict "read" access for approximately 3000 account numbers(for which I have an encoded query) to users who possess the “sn_customerservice_agent” role. Obviously they need to be able to see the rest of the accounts. Could anyone...
Column "Constraint Type" is missing two options in Planning Console screen
Hi,I want to ask is there any special conditions in this Planning Console screen to show the other options in this column Constraint Type ?Planning Console:Constraint Type field configuration: Constraint Type options:
catalog descp
Hi Team , We are having a use case like below This is the catalog In the Short description field auto update has to be show Auto update the <Short Description> with the following:"Lost/Stolen" <Device Type> "Reported By" <Requested For> can an...
Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getLayoutQuery
Hi Developers, I am getting the above message in Service Operations Workspace and followed the steps mentioned in the below kB article, but unfortunately the issue still exists. Does any one encountered the same case and able to solve it, please help...
Change short description before 30mins of custod date time field
Change the short description of a problem ticket 30 minutes before a time set in a custom date/time field, i have created a custom date field and created every posible way to check the requirement by using below method.Event - After Business Rule- S...
Resolved! Task table Quiz
The Task table is an example of which of the following? (Choose two.)A. Parent class B. Legacy classC. Child classD. Base class
Resolved! CAD
Assume a table called table exists and contains 3 fields: field1, field2, field3.Examine the Access Control list for table:Which field or fields can a user with the itil role read?A. field3 onlyB. filed1 and field3C. All fieldsD. All fields except fi...
Need help for assignment group
In assignment group we a written a condition in configure dictionary, stating that Active is true.that inactive groups are not showing in incidents and catalogs tasks but it is showing in change tasks.how to resolve it please help Thanks
