Hi All, In my organization conference call in Major incident workbench works fine in Production but not in lower instances. As it shows a error dialog "Please configure driver properly. It is not ready yet" when I try to initiate the call as shown in...
Hi, Any pointers on what data does the following tables contain. 1.sys_history_line2.sys_history_set3.sys_audit I understand all these table tracks the changes performed in the instance. However, exact purpose of above tables would be more useful. Th...
I want to enlarge the avatar icon big more in Service PortalHow can i achieve this? Thanks
Hi All, We have requirement from our 3rd party to provide a Webhook end point so that once a case is generated, updated and deleted at 3rd party end , they will notify us via events. Thus they are asking us endpoints , please guide us how we can gene...
I want to omit the 'New' button under the change tasks tab of a change request if the state of the change request is "Review." I am using the code below but it seems to be not working: Any ideas or suggestions?
Use Case:I have a UI Action and I want to hide/show it based on a field form value.ORHow to rename UI Action in client script? How to do this? Thanks.
Hi All,How to get the value of an ui macro in client script?We have an UI macro in a record producer, based upon the ui macro value I need to restrict form submission. I tried using g_form.getValue('ui_macro'), it didn't give me value. Is there any o...
Hi, I have a requirement as, there is a list collector variable(back end :request_access)on a catalog item, this has to be stored in runscript using scratchpad in workflow, the stored value has to use in catalog task to set cmdb_ci field based on fol...
Hi Folks,Is there a way to share the dashboard to a set of Groups? Thanks in advance for the support.
I have a pivot table report as shown above in a dashboard. Is there a way to change the length and breadth of the pivot table without changing the Dashboard tile? There seems to be way too much white space outside the table.
I'd like to create a pivot table with the row value as the state of the ticket and the column should be count i.e. count of each state. Hence, the pivot table report should have two columns one showing the state and the second one showing the count o...
Hi Community, I want to know about the LifeCycle events in HRSD.
Facts:Not using MRVSVariable data observed on form view.The field uses auto populate feature.Variable data is available in Flow designer. Ex. The variable populates correctly in email step.But for some reason the field is not shown on Task/RITM(I dou...
Hi All, I have a requirement where , for example , if a RITM is raised using a specific Catalog Item, then in the Flow Designer, it will be required to check if the 'Requestor' belongs to the 'Knowledge Function Group'. If 'yes' then the SCTASK would...
Hey everyone,I have been working on a script which will read all the filters associated with particular dashboard..At present the script is returning all the available filters from the system...I need script should only return the filters associated ...
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