I am trying to trigger a workflow that will forward a bounced email to a Group, however I cannot get the workflow to trigger due to Ignore headers filtered out the inbound email with a certain 'Ignore header' filter. I have tried using a before BR t...
Hi there, I am pretty new to ServiceNow and was wondering how I can achieve this. I have a custom table that when a new record is inserted, I'd like that record to also be exported in a PDF format & sent to an email address, automatically. I see I ca...
Hello all,i am struggling with the adjustment of the global search. It is possible to search requested items by the number, but we are also using a correlation ID for some records, which is impossible to find in the global search.Here an example of h...
Hi,I am unable to split the variables into multiple .columns. Kindly help. RegardsSuman P.
Is there a way to mask Reply to notifications? We can change the From and Reply to in the notifications. From is working fine, it is only masking. But for Reply to, it is sending email to the address if we reply. I'm looking for only masking Reply ...
Hi Team, I have requirement to create catalog item where I need to grant admin access for 24 hours to user after managers approval.I have created flow by using below steps but its not assigning role to user, I'm not sure if these are correct or not b...
Hi all,Working on scenario: when requesters add or edit.. affected ci's in change request related list the ci's class should be principal class and life cycle state is operational.anyone please assist me on this scenario.
Each time the state field changes, number fields background colour should be changed
Recently I have discovered that there is a table which stores instance tables physical memory. I want to remove some records in sys_attachment to see the results but the value in field Table in GB size doesn't update. Is there any scheduled jobs rela...
Hi I am trying to add an attachment to a record producer on our Service Portal. Below are my current steps: When I run the test it fails at the "Add attachment ... " step, see below: Error is "Invalid table". I have searched (and found) a couple of r...
Does anybody knows the architecture behind "Closing conversation" or how it works? Meaning: When end-user initiate a chat, while waiting to be accepted by the agent, end-user decides to end the conversation using the "X" button on the VA portal widge...
Hi everyone, How to create search option in choice field for example Like State field, I want search option in state field. Thanq
When the change request is in Scheduled state, the worknotes should be populated with the loggedin user as "The current loggedin user is admin ".
Hi Team,We have 3 modules on contract form like: 1. procurement2. legal 3. team Here when procurement users logged, its shows only procurement module and If "team" users logged in it will show only "team" module and it won't effect other users.Could ...
Hi We had configured, when the HR case is updated other than assigned to, the state is highlighted with green color in list view of the Agent workspace for HR Case management. But whenever the HR case is updated via email response, it is not being hi...