Resolved! When we should use GlideQuery instead of GlideRecord?
Hello Community, I want to know, when we should use GlideQuery instead of GlideRecord.
Forum Posts
Replace OKTA with ServiceNow Workday HR Spoke
We plan to replace OKTA, which currently only handles user provisioning and account creation, to optimise costs.Our HR software is Workday. From 1.9.24 we expect to have the Interationhub including all spokes.Our idea is to use ServiceNow for account...
Resolved! Inbound email Request getting cancelled
Hello , I created a flow to trigger inbound email. When user send a email flow will be triggered and ticket is created , once the ticket is created it moves to Active falseApprovalRequestedwasNot Yet RequestedContextsr_flow_baseStageRequest Cancelled...
Resolved! How to set date field to 1st of next month or 1st of current month
Hi Everyone,We have a requirement to set a date field to 1st of current month and 1st of next month based on certain conditions.I cannot use gs.beginningOfThisMonth() and gs.beginningOfNextMonth() because our instance runs on BST and these functions ...
Hide 'Create New' for specific Role in Problem
Hi All, Can anyone assist what is missing here.Trying to hide the 'Create New' menu for ITIL users. But still ITIL can see them. Main Problem menu has only 'admin' as well as sub module CreateNew has only 'admin' role but still ITIL can see thatThank...
Requester can edit the form but not the approvers
Hi,I have a service Catalog which has the workflow with only approvers, and no tasks. Is there a way possible for the catalog item that the requester can edit the RITM, but not the approvers. Can you give idea how can it be done? Kindly help.RegardsS...
Resolved! Missing button New in Workspace Related List in table Stockroom
I install Asset Workspace in my instance but there is a problem with the Stockroom in Workspace. I check related lists in table alm_stockroom that a normal user can create records from related lists but in Workspace there is no button New in these re...
Resolved! Just signed up for a developer account, and been assigned a PDI, then... disappeared
I signed up for a developer account couple of days back, requested a PDI, assigned today, was sent an email with login details. Started working through the builder tutorial, and... couldn't login. Checked the console, about 10 minutes after allocatio...
一つのUIアクションでレコードを更新し、その後にクリップボードに値をコピーしたい
問題テーブルにレコードを更新する、新しいUIアクションを作成しました。そのUIアクションの中で、更新後に例えば「内容（description）」の値をクリップボードにコピーしたいです。方法はありますか？
when state change in progress and state change in on hold then on hold reason should be added
Hi Team,I have a requirement like when state change in progress and state change is on hold then on hold reason will be added in work notes and also when state is in progress then it also added in work notes. and also want to print in state value nam...
Resolved! Set Follow Up date from a date variable plus 5 days on RITM
I have a variable called u_return_date, what I want to do is when someone submits their catalog item, the follow up field on the RITM is populated by getting the u_return_date value and adding 5 days to it.eg: u_return_date is 01/07/2024 then make fo...
Display Knowledge article in popup
when user search's for knowledge article in virtual agent. I want to display the knowledge articles in a popup in same window. Currently the articles get displayed in new window.
Additional approval in the Change Management flow
Hi all, I'm trying to create an additional(group) approval in the Assess phase of Change Management flow. This is the first time I'm trying to create something using the flow, any help is appreciated.Steps that I took .a. Replicated this OOB flow - ...
standard package
Hi Guys, Can you inform what are features are available in the ServiceNow standard packages as compared to professional one. Thanks!!!
Roster not working in in call scheduling
Hi all , can anyone help me with the issue . We have configured the on call scheduling and configured a roster that it should rotate for eveny 2 weeks but it is not working . Can anyone help me with what might be the reason for that
