Make incidents visible to specific group
Hi All, I want to make incidents visible to only HR group and software group. How this can be achieved?
Forum Posts
Resolved! how to get a latest date from an array
Hello, Can any one please suggest a solution to get a latest date from an array of dates using server side code? The array of dates is as per the below format: var array = ["2019-08-28","2019-08-29","2019-09-06"]; Expected output: 2019-09-06 - Prab...
Write ACL on Dot Walked Field but not on Reference Field
Lets say I have Tables A and B. Table B has two fields:field_x: a reference field to table Afield_y: a dot walked field to another field on table A (through the reference)While viewing table B I would like a user to be able to edit field_y...but not ...
unable to use the Escalate Account related link on the Account form
Hi Team, I'm preparing for CIS-CSM Exam. Please help me to get the answer for below question. A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons ...
Resolved! Hiding Related Link based on condition
Hello, does anyone know how to hide a related link based on a condition?Example: If state is in progress, then this related link will not show up.
How to display email on incident form.
Hello Eperts,I have ui action and I want it to show modal with email body, subject and recepients. function clickPreview() { var ga = new GlideAjax('ajax'); ga.addParam("sysparm_name", "getEmail"); ga.addParam("sysparm_interaction_number...
Integration of ServiceNow UI Components into NextJS Projects
Hello everyone,I'm currently exploring the UI components provided by ServiceNow and am interested in integrating them into a NextJS project. For reference, here is the link to all available ServiceNow components: ServiceNow Components.Could anyone sh...
Viewing a customer’s install base in the CSM Workspaces enables customer service agents to:(choose 2
Hi Team, I'm preparing for CIS-CSM Exam. Please help me to get the answer for below question. Viewing a customer’s install base in the CSM Workspaces enables customer service agents to: (Choose two.)A. Close an upsell of related products and services...
Restriction Query
Hi Techie's, Need your guidance to achieve an restriction condition. Table Name : sn_si_incidentTwo Views : Default View & Custom View Default View Support Group(s) : SIRT_L1_SUP, SIRT_L2_SUP, SIRT_L3_SUPCustom View Support Group(s) : CIRT_L1_SUP, CI...
Resolved! new related list
Hi There,I created a cat item that has a variable (list collector) that stores one or more business applications.I would like to create a related list in the "business application" form that shows all request items related to that business applicatio...
Resolved! Help - how do i make variables mandatory on a tasks based on RITM stage
Hi - I have a flow with 5 task stages in this order. Depending on the stage I want to make specific variables are mandatory before closing. I created a Client Script that works but it sets the variables mandatory at the request level but not the ta...
Auto-update Group memberships
We have 3 groups which are used for a variety of purposes: ITSM Group Managers, ITSM Service Owners and ITSM Leads and Executives. The manual process presents an open door to inaccurate / incomplete updates. It is also time consuming to check (run...
Custom date range in Change list report - this Friday to next Friday relative to today?
I would like to create a list report of Changes as a gauge on a homepage. Our change week is Friday @ 20:00 through the following Friday @ 19:59 US Eastern. I'd like to be able to create a report with a range relative to today to show upcoming change...
Catalog Client Script: Interact with Catalog Item from a Multi-Row-Variable set
Hi all,I have a catalog client script that runs against a MRVS. It's setting a couple of variables on the parent item using parent.g_form.setValue. This works fine when users interact with the catalog item in the native UI, but it does not work in th...
Create Change Request Ui action
Hi everyone I need to create a ui action on chnage request and need to create a ui page. i'm not much experience on ui page the requirement is Create Change Request ui action item - Set CHG On-HoldThis menu item is visible when theUser is the assign...
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