Whenever im updating ticket from list view it is taking more than 10 sec to update a form viewfor example: if i update the state of an incident on list view it is taking more than 10 sec to update form view.
I'm wanting to create a daily scheduled flow which will review active demand records and check to see if there is at least one active stakeholder assigned to the demand record. Right now I have a look up action which conditionally pulls all the rele...
Can anyone help me on this How to remove ESCALATE button from this on portal
Hi Connections, Good Day! We have implemented three strike rule when an incident is awaiting caller, my ask is when any strike notification is sent and at the same time when an user is out of office an incident should be made to inprogress, is that a...
Hello,How is it possible to restrict access to decision tables with the role "Decision rule author"?I guess that a way is by Application.Are there any ways to do it in the Global application?ThanksFlavio
HII have a the following requirement but i dont know how to implement this can I get some help / guidance please: 1. I have 5 different catalogue items.2. I would like to have different approval flows for each individual item.3. What is the best way ...
Have anyone worked on workplace central .Need basic exploration on workplace central.Case Managers can access the workspace via Workplace Central and get an overview of workplace cases . The overview provides key operational metrics such as:All activ...
Hi All,I have a requirement for redirecting to the RITM page instead of REQ page, As for that i have created a new page and add the RITM widgets in that page then in page route map 'route from as sc_request' and 'route to the created page(ritm page),...
I have the following Scheduled job. It should run on the second monday of each month. If I take the conditional code and run it in scripts background (and replace with return with gs.print('true') or gs.print('false') respectively). I get the corre...
Hi Community, I have a requirement that a validation needs to be added to Outage end date field. The condition is outage end date should be on or before the planned end date of the Change request. If the condition doesn't satisfy an alert message wil...
Hello!I have a question regarding names on attachments (specifically images) in Service Now. I have found that when we send out a notification, for example Incident has been opened, we send out a logo named, ourcompany_logo.png. Sometimes when users ...
Hi all, I want to be able to add users to my contracts.As long as my contract is in draft / Awainting Review, I can add users to the Users Covered related list but as soon as the status of my contract changes, the new button is no longer available.I...
Required help @Vasantharajan N @Ankur Bawiskar As I need to remove the groups from the list on Change Request Form Change Request Form when Condition 1. Assignment Group contains "GTO" or "SSHK"ORCondition 2. Affected BU contains "Group Office" or "...
Hello!We have some email notifications, for example when a new incident is created.These notifications contains some images, such as banner with a logo etc. When a user replies the images gets added to the ticket. Can we ignore theese specific images...
I have created a subflow and I want to copy multiple steps from the flow and put it in the subflow is that possible?
