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Resolved! Condition on Scheduled Job not working as intended Please Help!

I have the following Scheduled job.  It should run on the second monday of each month.  If I take the conditional code and run it in scripts background (and replace with return with gs.print('true') or gs.print('false') respectively). I get the corre...

Conditional.jpeg
Community Alums by Community Alums  
  • 1597 Views
  • 6 replies
  • 2 helpfuls

Outage End date Validation in Change Request

Hi Community, I have a requirement that a validation needs to be added to Outage end date field. The condition is outage end date should be on or before the planned end date of the Change request. If the condition doesn't satisfy an alert message wil...

JaganN971616731_0-1718779267466.png

Image names in inbound emails

Hello!I have a question regarding names on attachments (specifically images) in Service Now. I have found that when we send out a notification, for example Incident has been opened, we send out a logo named, ourcompany_logo.png. Sometimes when users ...

Vejdis by Tera Expert
  • 471 Views
  • 1 replies
  • 0 helpfuls

Contract Users Covered

 Hi all, I want to be able to add users to my contracts.As long as my contract is in draft / Awainting Review, I can add users to the Users Covered related list but as soon as the status of my contract changes, the new button is no longer available.I...

Karine_M by Tera Guru
  • 482 Views
  • 1 replies
  • 0 helpfuls

Ignore specific images in inbound emails

Hello!We have some email notifications, for example when a new incident is created.These notifications contains some images, such as banner with a logo etc. When a user replies the images gets added to the ticket. Can we ignore theese specific images...

Vejdis by Tera Expert
  • 1241 Views
  • 2 replies
  • 0 helpfuls

Resolved! Interactive Date Filter

Use Case:I have reports in dashboard and I want to add an interactive custom date filter. Sample:From: June 1, 2024To: June 10, 2024 Is this possible? Thanks!

Resolved! Reference Qualifier help on catalog Item

Hi,I'm looking for some help with the following please?I have a variable which is a reference to the Contract (ast_contract) table and I need to try and filter the list displayed to only show the contracts that have a matching Customer.I have a varia...

Record producer

Hi,      Can anyone suggest like How to Create report for record producer variables. Regards,Dhanush

How to auto populate related list with business rule?

Hey everyone, I have added a project field to the sc_req_item table and a related list to the pm_project table for sc_req_item.number. I am trying to create a business rule for it to populate this related list with the sc_req_item.number if there is ...

jonsr20 by Tera Guru
  • 1929 Views
  • 10 replies
  • 2 helpfuls