Hello All, We have a requirement where we need to modify the dropdown choices orders of the workspace in banner. The requirement is "Service Operational Workspace" should be above "CSM Workspace". We have already change the order of these in 'UX A...
Hello,The following info. message were triggered when a RITM gets approved or rejected. Could someone please let me know what is the name of the object that fired those messages. This is for educational purposes. Thank you
Hi, I am new to ServiceNow. I have a customer requirement for change of approval levels with conditions in Change Request form.Currently there are 2 approval levels. 1) To manager of Assignment Group 2) Technical Group members.Now they are giving a n...
I am unable to install the application even using the maint role, not sure what is the blocking the installation. When I try to sideload any apps , I am getting unable to install error. Can some one please help / advise
I would like to create a warning message to avoid wrongly created P1 and P2 tickets.I edited the OOTB client script as below and it works wonderfully on new ticket creation and accidental changing priority to P1 and P2.However, the warning message al...
Hello Team,We have a custom widget for attachment validation. It is basically checking all the data rows in the attachment.Each row has certain mandatory, reference and optional columns.There are 3 mandatory (Cost center, user id, Name) and 5 referen...
I am sending an email via Flow Designer. I need to include on the email the number of days old the record is.The logic/math behind it is subtract the "Created" date on the record from the current date (dynamic), and return the integer portion of tha...
Hi everyone, I am trying to figure a way to skip VIP approvals in the workflow.Currently our workflow has 6 levels of approval. The workflow needs to check from 3 variables (which references the user table), and if any of those users are VIP, it shou...
Hi All,I want to hide variables from the Additional Details Section, We are using Tab Configuration Type as "Variable Editor(Read-Only), There are variables which are Agent Facing, those variables appear on the RITM but are hidden on the catalog form...
Hello team, I am trying to create a catalog item where user will be able to raise the request for being added to the groups and the approval will trigger to the manager of the selected group. Once manager approves the RITM, the user will automaticall...
Hi Experts,I'm using flow designer for VDI provisioning, Once the VDI is provisioned successfully in CItrix environment. I need to look up that Device using Lookup devices Stream action, in that action how we can configure the filter, Thanks in adva...
Hello gurus,I need help with a Service Portal requirement. We have a portal with a filter that automatically pulls and filters the list based on predefined conditions.The requirement is to:- Add an additional condition to the filter (this part is don...
I've been using a Variable Set to allow our users to add other users of their choice to the watchlist of Request Items and Incident (via a Record Producer)This was working fine and still does for incident, but now the code for RITM doesn't work. The ...
Has anyone successfully created a breakdown to be applied to either/both the event or alert table?Here’s what I’ve tried:Created a breakdown source based on the cmdb_ci table. For development, I’ve added a filter condition for a specific ci item.Crea...
I have the following situation. When a user attach a first document, send the email only 1 hour later, and if other documents are attached within this period, consolidate the documents into a single email, so that the applicant does not receive seve...
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