We have Inbound Email Actions for (among other things) creating Cases in our HRSD environment. We have one rule that runs when:Recipient contains hr@testorg.comAnd it creates an HRC for the general HR assignment group. We have another rule that runs ...
Hi Team,I have a requirement Add parent task short description under the task number in time sheet portalAdd this short description to below ThanksAnil!
Hello guys! I've got some translation issues when I visualize true/false fields on list view."Active" and "Has breached" values should be translated to portuguese, but it shows their value in English. This issue only appears in production instance an...
We have been doing some testing with automated ticket creation in the Service Now. We are able to generate Incidents and resolve them in Prisma, but the details are not updating on the ServiceNow Side. Except INC number everything else is blank.
Hey everyone, a couple months ago our ServiceNow partner helped us build out some new filters we were wanting under "My Request" on the Employee Center. When we view our "Incidents I'm Watching" filter or "Request I'm Watching" users can see the widg...
HelloDid any one manage to export reports with dashboards using update set or XML?Asking because there are manuals how to export dashboards via "unload dashboard" Deep Copy a Dashboard from one ServiceNow Instance to Another - Support and Troubleshoo...
After spending some time searching on the forums for something like this and coming up empty, I did some trial and error on my own and found something that works. I don't know if others will find this useful, but after some internal demos to colleag...
Hello,I need help inputting these functions into this existing Script Include. I tried to do it but it was not working. The purpose of this is create a task for a group called OGC when it is assigned to them. var ogcUtil = Class.create();ogcUtil.prot...
i created a custom field for users to be identified by their priority.(see attachment below) I need to create a label that will show when a user has the priority option selected on their user profile under the caller field of a incident/request/chang...
When I create a single score report and want to use the Drilldown view option under Style for the report, I get a security constraint. Images attached. Please advise what role or group I must grant to my user creating this report to mitigate this s...
Hello, Our goal is to hide the Activity and Attachment tabs on the JNY Journey Details Tabs widget for anyone other than the Employee of the Journey. Currently, anyone that is part of the Journey can see the 3 tabs. We would like to limit the use of ...
Hello Folks, I've a requirement to show only groups with users on INC, Problem, Change, RITM and their child tables in assignment group. Initially, I've tried with task table but Problem and change are using two different dictionary overrides(Fo...
Hi, I'd like to know whether AI search is applicable in Agent Assist in Contextual Side panel in next experience (workspace). If so, how would I set this up?Any help would be appreciated!
HI Team, I have a requirement wherein I am doing GlideAjax and trying to populate listCollector based on OnChange Client Script.But below script in line no 18 is not working
Hi Experts Please assist me how to created the "Now support" account ? I have followd the all the KA. Thank you
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