I have the following Scheduled job. It should run on the second monday of each month. If I take the conditional code and run it in scripts background (and replace with return with gs.print('true') or gs.print('false') respectively). I get the corre...
Hi Community, I have a requirement that a validation needs to be added to Outage end date field. The condition is outage end date should be on or before the planned end date of the Change request. If the condition doesn't satisfy an alert message wil...
Hello!I have a question regarding names on attachments (specifically images) in Service Now. I have found that when we send out a notification, for example Incident has been opened, we send out a logo named, ourcompany_logo.png. Sometimes when users ...
Hi all, I want to be able to add users to my contracts.As long as my contract is in draft / Awainting Review, I can add users to the Users Covered related list but as soon as the status of my contract changes, the new button is no longer available.I...
Required help @Vasantharajan N @Ankur Bawiskar As I need to remove the groups from the list on Change Request Form Change Request Form when Condition 1. Assignment Group contains "GTO" or "SSHK"ORCondition 2. Affected BU contains "Group Office" or "...
Hello!We have some email notifications, for example when a new incident is created.These notifications contains some images, such as banner with a logo etc. When a user replies the images gets added to the ticket. Can we ignore theese specific images...
I have created a subflow and I want to copy multiple steps from the flow and put it in the subflow is that possible?
Hi All, I am trying to populate a "glide_list" field with the help of a "Fix Script" but somehow the values are not getting updated/populated. //var cnt = 0; var grGcrApp = new GlideRecord('<Table>'); grGcrApp.addEncodedQuery('<some_encoded_query>');...
Hello! I have a flow that creates a change request with a template whenever a certain Catalog Item is requested and approved. I have tested it a million times and it works perfectly, and so have other people and it works just as well, but when a part...
Hi Community, I have a database view which combines 4 tables. I observed there are few fields which are not visible on advanced filter of workspace for non-admin users. However, those fields are visible on edit list. Edit list:- Advanced filter:- Co...
Use Case:I have reports in dashboard and I want to add an interactive custom date filter. Sample:From: June 1, 2024To: June 10, 2024 Is this possible? Thanks!
Hi,I'm looking for some help with the following please?I have a variable which is a reference to the Contract (ast_contract) table and I need to try and filter the list displayed to only show the contracts that have a matching Customer.I have a varia...
Hi, Can anyone suggest like How to Create report for record producer variables. Regards,Dhanush
Hi All, I am trying to achieve a scenario when the notification should get triggered only once RITM additional comments gets populated from SCTASK. Presently when the fulfiller of the SCTASK is adding a comment in SCTASK the RITM Additional Comment i...
Hey everyone, I have added a project field to the sc_req_item table and a related list to the pm_project table for sc_req_item.number. I am trying to create a business rule for it to populate this related list with the sc_req_item.number if there is ...
