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how to access application development ebook on my mobile phone other than through browser?
Forum Posts
ServicePortal knowledge article comment button gone
Hello. On our portal we have a page where users can browse knowledge articles for all types of help, but recently we noticed the "comments" dont work. The reason they dont work is that the "send" button for the comments are not there anymore, so user...
ATF - On Performance test how to cancel ongoing tests at the back ?
ATF has already introduced performance test in WD so when I try to test the performance of my test there is a time delay to start the test and 'Test skipped because there is already a test result running or pending not in this performance run' messa...
how to exclude SLA brach time for INC or RITM in scripted metrics
Hi Team, On the incident and RITM, we have one check box called "escalation".When the user checks true and false that time we want to calculate the time and we have to exclude SLA breached time.How can we achieve it in scripted metrics, Can someone p...
ATF: Set Variable Values (SP) fails when test is run
Hi I am fairly new to Automated Test Framework (ATF). I have successfully created 2 tests and am currently on the 3rd I am creating a record producer from our portal, so using "Open Record Producer (SP)". To fill in the form I am using the "Set Vari...
Resolved! How to identify which TABLES a FLOW is created for?
We have several FLOWS created in our instance for which targets different CMDB tables (windows, storage, firewalls tables etc). Question - Is there a easy way a to identify which flow is targeting which table? (ie. Assume that for writing data into W...
Work notes and additional comments do not match for the workspace and backend forms
Hi all,I’ve noticed something unusual. In some of our cases, the work notes and additional comments in the agent workspace forms don’t match those in the backend forms. I have examples where a user updates the state of a case and the notes display a ...
How to add cmdb_ci table in global search
Hi All,Search settings filter and group global search results by table (servicenow.com) by following this servicenow docs created records in sys_search_source, m2m_search_context_config_search_source and search groups. But when we search in Global se...
updation of choice
We have a custom table 'transaction' that has transaction level 1,transaction level 2(field type choice) Whenever an entry is made here(manually or bulk excel import) , In another custom table 'business' , it should check if the newly added options a...
How to add dynamic condition in Business Rule for records updated 6 days ago ?
Hi Community, Please find my requirement below:I need to change the status of legal Request which is in Awaiting User Info state and last updated 6 days ago to "Resolved" and trigger a notification for Requestor. I created a after Update BR for this....
Incident handling with External Vendor email domains
I wanted to create New Incidents to Vendors (Any external emails) who are not part of my domain or existing users in Service now and would like to track all updates as part of response for the mail initiated from vendor as part of the Incident to hel...
Auto expand the Service Portal announcements
Hi Team, Is there any way to auto-expand the service portal announcements widget, if there are multiple announcements to be displayed on the Portal? I believe we do not have an OOB solution for this, please suggest how can I customize the below Anno...
How to use Catalog Builder to lookup data in the same table.
I'd like to do this with Catalog Builder. I'm working on a Service Catalog Item. On the form, I have a variable that accesses the cost center table. In my cost center table I have:Fund Department which is a child of Fund Unit which is a child of Depa...
Need amend the records of previous month before 20th of current month
example, today is 16Jul, i can make amendments to the records in system for month of June till 20th.Only 21-Jul, the amendments to records will be locked. i cannot make any amendments anymore.How this can be achieved?
Script error : Unable to load headers from the XLSX data source
Hi, I need to load an excel file using a business rule, the file is attached to the data source. The headers start in row 3 (the first rows are for title and languages). 'Header row' field in Data source is 3.When i test manually (Load all Records) i...