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How to close all the tasks which was created based on multi variable set

How to close all the tasks which was created based on multi variable set  we have a multi variable set when user added 5 records then based on records tasks should get created. i have created a flow designer based on the variable set. i am creating m...

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Community Alums by Community Alums  
  • 1242 Views
  • 8 replies
  • 0 helpfuls

Reprocess Email Attach missing

Hello, I have an inbound email that is being classified as junk. Then, I execute a business rule and reprocess this email. Unfortunately, the attachment disappears afterward. Is it possible to save the attachment and add it back?This is what my scrip...

FlorianV by Tera Contributor
  • 707 Views
  • 3 replies
  • 0 helpfuls

Getting data from two different tables

Hi Community,   I have a situation where I have 2 tables (Table A and Table B).Both tables have Name as common fieldTable A has fields : Name, number, expiry, etc.Table B has fields : Name, Application name.I want to get the application name from Tab...

Resolved! Mandatory attachment not visible in a TASK

hello, I have a question regarding attachment visibility on a task created by submitting a service request. Once this is done I can see it on a RITM as an activity:  but i would like to pass it also to the assignment group to fulfill their task. This...

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dev_K by Tera Contributor
  • 520 Views
  • 1 replies
  • 0 helpfuls

Incident Template

Hi I want to add caller Id and assigned to priority fields in Additional comments via Template Dynamically. scripts are not working. I have used this before, please let me knew the method. 

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Resolved! Hiding a choice value in a field

Good Morning All,  I am trying to hid a choice value in the contact_type field on the case table. Here is my script in an onLoad client script, and it is not working, any ideas?  function onLoad() {//Type appropriate comment here, and begin script be...

Luke James by Tera Contributor
  • 472 Views
  • 2 replies
  • 0 helpfuls

Resolved! Detect Impersonation from a Scoped Application

I'm writing  a scoped application for which certain functions expose sensitive data from an external system.  Due to the nature of this data (stored, managed credentials), the application needs to ensure that the user attempting to access it is indee...

JAmos by Tera Expert
  • 1857 Views
  • 3 replies
  • 4 helpfuls