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Predictive intelligence

Hi everyone can someone suggest how can i get similar incidents and other similar dropdowns which is visible in backend on incident record but not in service operation workspace.

siddharth1 by Tera Contributor
  • 485 Views
  • 3 replies
  • 0 helpfuls

Inbound OAuth enablement issue- JWT token flow

We are evaluating the different flows to enable OAuth authentication for our REST APIs.We evaluated some OAuth flow options and now we are evaluating the JWT flow for Inbound OAuth referred in the ServiceNow documentation:SN Doc: https://docs.service...

Wasif by Tera Guru
  • 698 Views
  • 2 replies
  • 0 helpfuls

Resolved! Email notification advance condition issue

Hello Community,Need help, Trying to create notification on sc_request where we need to restrict email going to user if opened_by for that request belongs to service desk group. So normal scenario the email goes with proper condition but when I try a...

Nisha30 by Kilo Sage
  • 856 Views
  • 13 replies
  • 3 helpfuls

Resolved! Auto save record using UI Action

Hello everyone. i got a requirement to save a  employee record when user click on report UI Action.i have create a ui action on employee table  it contains a link to navigate to reports.but here i want functionality to save records before navigating ...

VSN by Tera Expert
  • 547 Views
  • 1 replies
  • 0 helpfuls

UI Builder List component refresh issue

So I have a List component configured, with pre-defined  column set defined. Since List component allows column personalization for end users like adding new columns, reorder columns, just like on ServiceNow backend, customer end users started to use...

Resolved! Scheduled job for email cleanup

I want to create a scheduled job to delete all undelivered emails for today. Tried doing this with below script but its not working: var emailGr = new GlideRecord('sys_email');emailGr.addEncodedQuery('sys_created_onONToday@javascript:gs.beginningOfTo...

Rashmi11 by Tera Contributor
  • 1069 Views
  • 6 replies
  • 0 helpfuls

Predective Intelligence For Incident

Hi,I want to use Predictive Intelligence to auto-populate the "Assignment Group" field based on Category, Subcategory, and Channel.What plugins do we need to install? Which method is suitable for this? Could someone please give me an idea for this re...