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Resolved! Module only showing current user items

I need to create a new module/list of records that only displays items from the current logged in users department?Does anyone know how to accomplish this ask?Example: I logged into ServiceNow Self Service and click the "My Department Open" button. F...

New ServiceNow Developer

Hello! I made a career change and starting a new position as a ServiceNow Application Developer.  I am looking for any guidance for someone who is starting out in this exciting field.

julielynn17 by Mega Contributor
  • 171 Views
  • 1 replies
  • 0 helpfuls

SLA Timeline Issue - Not showing Pause periods.

Hi all !  I have this issue on SLA for Case Tasks. Let me explain you :  When new CASE is created, a new Case Task is created as well.. I've set up the Case Task SLA to pause when parent case is on hold or in review. When I put Parent Case on hold, S...

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Gpope by Tera Contributor
  • 294 Views
  • 1 replies
  • 0 helpfuls

Impersonation approval

Hi, Can we have an approval over impersonation in ServiceNow?Like if I am impersonating you, then you'll get an email or pop-up in Native page, stating that XYZ is trying to impersonate, with approve and reject button. 

Resolved! Announcements are showing login page also

Hello, I have created a Business Rule to show the Announcements in Service Portal, which is working fine.But the issue is Announcements are showing in the login page also, which should not be.  How to hide the Announcements in login page and display ...

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Admin7267 by Kilo Sage
  • 606 Views
  • 5 replies
  • 1 helpfuls

How do I access Record Producer variables from a Business rule

Hi Team,I want to create a one RITM and Four SCTASK from record producer , for this requirement I have created dummy catalog item and using workflow and BR I created RITM and SCTASK, Now I want record producer variables like description should be get...

Barathk by Tera Contributor
  • 213 Views
  • 1 replies
  • 0 helpfuls

Surveys and Assessments Widget

Hi All, I'm looking to update the top section where it displays "entity name" and "description" to include other additional details, but I'm unable to find the line of code where it allows me to change. Additionally, would like to update even for ris...

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Resolved! Getting display values from sys ids

Hello developers, I have tricky implementation of getting sys ids in an array. after glide record i could query these sys ids and store in array. Now from this array i need to get their desplay values to send to notifications, Tried using getDisplayV...

Resolved! Servicenow unique values from array

Hello developers, i have implemented gliderecord to get array. In this array i need a partuclar column as unique values. In short i need to remove duplicate values from array . Any help is appreciated, Thanks!