When change request is in Scheduled state
When the change request is in Scheduled state, the worknotes should be populated with the loggedin user as "The current loggedin user is admin ".
Forum Posts
Developer Forum
Hi Team,We have 3 modules on contract form like: 1. procurement2. legal 3. team Here when procurement users logged, its shows only procurement module and If "team" users logged in it will show only "team" module and it won't effect other users.Could ...
state field is not highlighted when HR case is updated via email
Hi We had configured, when the HR case is updated other than assigned to, the state is highlighted with green color in list view of the Agent workspace for HR Case management. But whenever the HR case is updated via email response, it is not being hi...
How to display an info message in form after submission of UI Action
What I have here is the flow that was triggered by a UI Action. I just copied the code snippet from Flow Designer.And from this flow, I need to display the values of those variables in front end. How can I do that?This is the Flow:This is the Log to ...
Create a role
We have a scoped application "Billing Task". How can I create a role which give user a read only access to the module but do need to ensure this role is able to write to comments and work_notes on the task table
How to Update Branding image in ESC Portal ?
Hello Community, I want to update the branding logo displayed in top left corner of esc portal. However, when I try to Ctrl + right click on widget it does not show option to edit or go to the configuration. Maybe because this is not a widget. Plea...
major incident created in snow should posted in ms teams channel
major incident created in snow should posted in MS teams channel. guide me the procedure.
Getting the info message "Record not found" while reloading the project record for specific user.
Hi Experts. After reloading the project form for specific user I'm getting the info message "Record not found" on top of the form. Taking a look into the system logs I see the following warning when trying to impersonate with a specific user and relo...
Send Notification 5 Business Days before Due Date
Hi All, I have a requirement where we need a schedule to run daily, which finds records that will be due in next 5 business days and sends out notification.Note: The due date can also be in weekends. Schedule Script:( For this script the notification...
How to start custom integration between SERVICENOW and ADO?
Hi All, How to start custom integration between SERVICENOW and ADO? in servicenow we have incidents in ADO we have issues So when any incident is created in serviceonow--> then an issue should create in ADO with same information and if any issues ra...
Add HR task assigned to me on HR agent workspace landing page
I have one requirement in which I have to add an HR task assigned to me on the landing page of the HR agent workspace.
Unable to run an onLoad catalog client script on RITM when using portal
We need to run a script when a portal user opens a RITM created for a specific catalog item.We've created a catalog client script with the following settings:UI Type: AllApplies on Requested Items: TrueHowever, the client script doesn't run when ope...
Time variable in Flow Designer - no days ?!
Looking to rework an old Workflow Activity, and I have a timeout feature where I can choose how long to timeoutI can choose days, or I can set the hours to be a huge figure.What variable type do I use in flow ?In my subflow, I can only seem to get ho...
"Request Not Found" upon submitting catalog item
Hi All We have a frustrating problem that I'd like to ask the brains trust about. When a user clicks submit on a catalog item via the ServicePortal, 99% of the time it will submit the request, and they will receive their REQ/RITM #. The other 1% of t...
Resolved! Regarding Fields on Standard Ticket
Hi Community, I'm facing an issue with the fields on the standard ticket page. For some HR tables, the Description, Opened For, and Subject Person fields are showing, while for others they are not. I'm unsure how to determine the cause of this Table...