Hi Folks, Please help me how to apply permanent non editble filter in related list of Entity Form (sn_grc_profile). This permanenet filter should be applied on both Native and Workspace view. For Example, In Entity form we have one of related tab wit...
I am trying to upgrade plugin from 1.1 to 3.1 Service Operations Workspace ITSM Applications In the plugin application requirements i see AI Search for next experiance Application as system requirementAnd we dont have AI Search for next experiance pl...
Hi I have below requirement. we have to calculate the difference between updated and created date .var start_time = new GlideDateTime(grTaskSla.getValue('start_time')); var end_time = new GlideDateTime(grTaskSla.getValue('end_time')); var duratio...
I have a record producer with three reference variables say A,B and C. B and C fields are populated based on value of A. I'm using the new "Auto Populate" feature where I have put the dependent question as A for B and C.Created a client script "on c...
Hi,I'm trying to add same approver twice in the flow designer. The same approver is at 1 level and 5th level, But for the 1st Level the approver is able to approve the request successfully when it goes to 5th Level the status is changed automatically...
hide the ui action if the sla associated with that ticket is breached how can i do with script include or any other to hide that ui action
Hello, I am trying to create a business rule that after a user record has been inserted or updated, that it looks for their job title and depending on that value, it then adds them to a particular group. Right now i just noticed that each time I upda...
Today (Saturday) I released my PDI only to request a new one (wanting to have it in the new data center and on Washington) and once the PDI is ready, I see me the instance information and for some reason I couldn't actually locate the password anywhe...
Example: In a multilpe line text field a user enters text; simultanously the other field is updated.This needs to happen in real time as opposed to waiting for the user to click outside of the field with the multi line text. Can this be achieved in S...
This seams to work: var Parent = Class.create(); Parent.prototype = { initialize: function(a) { this.a = a; this.b = "B"; gs.info("parent initialize, a = " + this.a + ", b = " + this.b ); }, type: 'Parent', doIt: function() { gs.l...
Hello, We have an workflow configured with notification with hyperlink to redirect users to ITIL view but it should redirect users to Service Portal view of that request for all the users.Your recent request ${number}: ${short_description} has been c...
how to convert int field type to display hour formatcurrently Iam using format_glide_duration which is showing Day-time format
I need help to reset the Emergency Change Request to "New" from its "scheduled" state.I tried to use "Set Values" in the workflow, but it didn't work, and after rejection of the request, it's still in the scheduled state. Thanks
Hi Experts, I have a urgent requirement where I already have a Variable set ( 1 check boxes , 1 label ) which needs to be populated in 2 ways. 1.When the New Catalog Item is created .2.When a New Catalog Item is published Via Software Model In Poi...
Dear Team , Catalog form I have start and enda date time fields all time of validation completed like time should between 8 to 18 only etc... And working fine. One problem I am facing in Ritm for example I have impersonate with US timezone user and s...
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