I have a standard change proposal where I want users to create new change task templates. I am trying to restrict the values displayed in the drop down i.e. make them read only. How can I access change task values from template if I want to create a ...
Hello everyone, I would like to edit opened field on Problem management. This is OOB field.I disabled ACL 'problem.opened_at' but the field is still not editable. Is there any way I can edit this field? I would appreciate any comment. Thank you!
Hi All,I have a field on the form which is referencing to User table, when we click on search icon i can see first name,last name,email. Now the user wants UserID to be seen on list when he clicks on Serach Icon.Thanks!
Hi,I need to restrict draft state records to users, when the logged in user is not the requestor.how to achieve this using acls. please let me know Thanks in advance,Kalyani
Hi AllAfter upgrading from Rome to Tokyo, Incident Task tab is no longer visible under Incident form.I have checked the related list configured and Incident Task->Incident is selected, yet incident tasks tab is not visible.I added Incident Task->Pa...
Emails are marked as sent but not received to recipient when I set 'From' in the notification.i.e, If set 'From' mail id ending with Servicenow.com(ex:abc@servicenow.com) then it is working and user are receiving the mails ,but If I set any other com...
I am trying to configure encrypting of only certain attachments but I haven't found a working solution yet. I do not want to encrypt all attachments on a table. Restricting the encryption/decryption access to a certain role(s) is not a problem. This ...
Hello Everyone,I would need a quick help and/or clarification, regarding a customer requirement that I have recently received.We have around 200 KB articles which are in 'Review' state since more than 1 year.Customer wants us to retire these KB artic...
Hello There are 7 activities information in my current incident data. I want to find and delete these 7 items. I would like to ask which table contains information about Activities? Current ： Activities: 7Result：Activities: 0
I see the List - Simple has a Scroll Updated event, which suggests that it supports scrolling, but I do not see a way to take advantage of this. I have a List - Simple on my page, but I'm going to replace it with a List, because the number of rows is...
Hi Team, In Servicenow, while quering sys_db_object and sys_db_views to get the list of tables, do we have an option to pass table names or regex that matches some table names and return only matching ones in response. If yes, please share the REST A...
HI Everyone, Is anyone built the integration between ServiceNow and Ceridian Dayforce. Our requirement is We need to sync the user data from Dayforce to Servicenow,If anyone implemented , please let me know the steps taken to implement this thanks in...
Hi All, I have an doubt in Service Portal. I have configured OOB Create Incident Record Producer in one of the Widget. When an End User creates an Incident, it gets created and displays on the homepage under My Open Incidents Widget. But I have adde...
What is the best practice for default landing page for ITIL users? Dashboard or Workspace?Also we have 2 different personas on our new project - Incident management and Asset management.Based on above 2 personas we need to set default landing page. I...
Hi,I have created database view for Incident and Outage table. And then I have created an indicator source with that database view table in the view table when I choose either Outage or Incident the automated indicator is showing counts but when I tr...
