How can we replicate Asset Action Swap CI functionality of Incident to Catalog Task? We can see Affected CI Tab having Asset Action Swap CI functionality of Incident Table. Can we replicate the same for Catalog Task?
Hello. Im the CI Class Manager, I need to allow a user with the sn_cmdb_admin role to edit recommended fields for CI Classes, which is not allowed by default:I tried cretaing new ACLs in the cmdb_recommended_fields table, granting read, write, create...
Hi How can I redirect users to HR Agent Workspace ('/now/hr/agent/home' ) when they click banner logo/homepage? I found system properties "glide.banner.image.url" to control URL used when clicking the banner image and property "glide.login.home".But ...
Hi , I got an issue like the service operation workspace has related lists inside the "related records" tabs that come after the details tabs.(pic1 - screenshot) So is it possible to make it to horizontal way just like it is in csm / fsm workspace (...
Hi All, I want to disable the i button beside a reference filed on incident form but i am not able to do using "Read only click through" as it works for readonly fields. please suggest some solutions. Thanks, Pankaj Kumar
So basically I have used gr.addEncodedQuery for getting the sys_id for a catalog item from sc_cat_item table.GR.addEncodedQuery('cat_item=5ef6781b53131300afffddeeff7b1277'); Now there is an error from TPP instance certification test that says that yo...
Hi Team,Configurations: We need to give access to users (who don't have admin access) to create new applications under the Studio Module.sn_g_app_creator.app_creatorsn_g_app_creator.global I trying it with the below roles, but it's showing loading, a...
Hi Friends,We have scheduled report witch runs periodically.We have selected the Omit if no records but still It is sending the report to users when there is no data also.Please guide me how to identify the problem and help me on this issue.Thanks in...
Hi all,we have this requirement to send survey response of a user to a manager through email.i know responses are saved in metric results table. But where is the form view of response present? If form view is not available can i create it? Please hel...
Hello, I'm unable to install the 'ServiceNow Remote Instance spoke' on my PDI but would like to ask those that may be using this spoke whether the 'Get Remote Record' action is limited to using the sys ID of the target record in the same way that the...
Hi,I have a client request to display referenced records on a reference field but only after a user types 3 letters. Can this be achieved? Thanks in advance.
For users have in their profile they have auto added book marks are there when I make it un check pinned and auto added fields on those book marks still they have book marks, when I deleting in perticular users of bookmark record in bookmark table th...
I need to customize a dashboard so that from interactive filters I need to get info based on alerts from a source (ex:IND-KAR) by node name, resource name and some attributes from additional information.For the alerts from this source I created repor...
I'm extracting data out of ServiceNow for around 100+ tables. I then need to roughly compare the counts to prove the extraction hasn't missed any records. I do this currently by making a Rest API Explorer request for each of the tables and taking the...
How can we trigger an email notification for one specific catalog item every time any file is attached or comments are updated to RITM for this specific catalog item? All help is greatly appreciated.