How to auto populate configuration item field in incident form when 'xyz' option is selected from category choice field (reference). The configuration item field should display one (asset assigned first to user) of the many asset numbers assigned to ...
I have this script where I am attempting to take 300+ names in the assigned to field that show as a query result and then making the array have no duplicates. I've tried the ArrayUtil.unique, indexOf, and ! .contains options with no change.Any help w...
Hello Team,I want to display a 'Short Description' of the Requests/Incidents instead of currently displaying the 'item name' on the 'Requests' list view of the Service Portal. (highlighted section in below screenshot is the place where the Short desc...
I'm working on a catalog item that takes some of the attributes of a CI (old CI) and updates the new/replacement CI with those attributes. Some of the attributes I'm copying are assigned_to, cost_center, and department. When I run the script (as a ...
I have a requirement to receive an xml via email (either as an attachment or in the body of the email). Once received, it should create a record with the data from the xml (preferably an SIR. Any ideas on the best way to achieve this?
Hello everybody!I'm having trouble identifying an instant state change on a Incident ticket.The change doesn't happen always,just from time to time.Also , I'm not sure how I end up in this situation : having 2 entries for the same field with same upd...
Hi,We are trying to merge all the PDFs attached to the table record into one PDF and attach it to the record. Any inputs on how to achieve this? Thanks in advance!!
Hi All, I have a requirement on knowledge base article to make the category field mandatory if the knowledge base selected on the knowledge article has at least one kb category attached to it. Anyone done this before? Or know how to do it? Kind Reg...
Hi All, I have a requirement for a customer on a knowledge article, where when they choose a knowledge base on the article and that knowledge base has categories attached to it, to then make the category field on the knowledge article mandatory. Any...
After a patch or family upgrade, i have found serveral things i have to get back to normal.. I did this manually in the beginning, but now i have scripts that do each task for me. I now want to automate better. I am looking for a way to run the fi...
Build an application to send email when a record has been created or changed, but I can't do this, and it seems to me that it is necessary to have these conditions enabled, but I do not have access Ah, I discovered Outbound Email Configuration, based...
Hi Community, how do we identify the relationship between Boxeo and Boxeo child accounts relationship if user is having sn_cutomerservice_customer_admin role, that user can see for his/her account and child accounts, so how can we identify parent and...
Hello All, Can anyone please tell me more about major incident management. And how can i get started with it?Thanks.
Hello Team I have this simple catalog client script. I don't see any problem with this but I'm not sure why it's not working. Thanks for your help. Type: Onchangevariable name: end_date function onChange(control, oldValue, newValue, isLoading) { i...
Dear Team, I'm facing issue with login in Dev instances while I'm successfully able to login in Test and Production environment via SSO and SAML.When I'm trying to open the dev instance URL it is redirecting me to the production URL asking User name ...
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