Hi Connections, Good Day! I need to create a report that is able to show how long an incident is with the team that resolves the Incident. Need to be able to report on time elapsed with the team that resolves the ticket rather than the overall time t...
Hi All, I have created a widget which displays list of applications as shown in the fig. So when I click on application, a pop up window should visible with the same application logo and name. Could some help me on how to achieve this?
I have a requirement when story state is "ready for testing", the scrum task that created from that story at that time the state is "ready".How do i achieve this by writing business rule. and do I have to write two business rules, one in the scrum ta...
Hi All, Is it possible to make the variable sets collapsable (expand/contract) on portal?(OOB it is only possible with the backend view) As an example, I have picked the 'Access' OOB catalog item and have created two variable sets, you can try this i...
Hi All,I have configured AI search for my portal. When I search something and click enter. I am able to see the navigation tabs with counts. But still its not displaying any results. What could be the reason, Can someone help.. Regards,Sri
Hi, Based on category choices it should show the class field values of the configuration item records in the configuration item field in incident form.Can you please help on this. It will be helpful. Thanks in Advance!
Hi there, I am developing a new project in a custom table. The custom table has one child table to generate one task when state is "on hold".The thing is that this parent ticket can come back and forward in the states, after the child-task creation.I...
Hello, I have 2 child tasks created under a parent record. And two tasks are of two different “Type”s. Now I wan to get the state value of those two tasks.. how can I get that? based on the state values of those two tasks, I need to set field on pare...
Hello everyone, I'm looking to retrieve the description of an RTIM approval task. The purpose is to gather user input for the next action in the flow designer. Due to this being specific to a particular flow, our business has not approved creating a ...
Hello Experts, I am reaching out to seek guidance on learning integrations. I am eager to enhance my skills in this area but unsure of where to begin. Could you please recommend the best courses available on the learning portal that would help me dev...
Hello,I'm having trouble handling a list-type input in the Decision table.In the decision table, the "type" column receives a sys_id. This sys_id must be checked in the "check rules" of the flow design. Here is the script for this verification: try{ ...
Hi everyone!!I need to have a placeholder text in a string field of length 1000, consisting of multiple lines. Something like this:[Logo][Job Name][Task Name][Number Range][Delivery Date]I followed this thread Support for HTML 5 placeholder attribute...
I have a current environment where I can Dot-walk into the Related Tables and add the Columns to my list view. Screenshot 1 and 2.I have created a new environment where these related tables just do not show up for me to dot walk into.Screenshot 3 and...
Hi,Can anyone help me out with the below;Based on the 'category' show the configuration item on incident form (example: if the 'category' is 'Application', show the CIs which has the 'class' with 'Business Application and Applications') Do help with ...
I want to create a email notification that is triggered monthly on the last day of the month. It should send an email to all members of a specific team, and each team member should receive an email with a list of all open incidents that were assigned...
