Dear Experts, I have a transform map targetting the Application service & a OnAfter script which will map the Application and Business application togather. The script is working fine in creating the relationship, however instead of app service to b...
Hello team I was trying to transform Problems into CS Task and in the process of that I was copying the work notes and comments.Script to copy comments and work notes: /** * MIBE * This function will copy all comments and work notes fro...
We are not licensed with AES. However, I need to configure Agent Workspace to add more reports, PA, and widgets. But It's very limited. I have tried and installed the ITSM Premium landing page and still limited/protected. So, I need to create my own...
Hi, in my where clause i need to put always the latest created record.is it possible to write that in the Where Clause?
Hi, I have below requirement, Catalog item A contains 2 variables A1 and A2.A1 is of type Lookup select box referring to table B.Table B has 2 columns B1 and B2.Values from B1 should be shown in Variable A1 and it's working fine also with the help of...
I want to restrict a member of a Visual Task Board from moving cards between lanes. Also, how can I track changes in the Visual Task Board activity stream to see who moved cards from one lane to another?
We have a server which currently runs both a Discovery and LDAP Mid Server. In our dev instance we've upgraded to Washington Patch 2 and noticed our MID servers were no longer functioning. I've brought all of them back online but I've noticed that I...
We have a non-standard fiscal calendar and implemented a custom solution to do fiscal reporting back in the Eureka release. It consists of a set of schedules, additional fields (on mainly task tables) to hold the related fiscal week schedule referen...
Hi everyone,I've encountered an error with one of my catalog items. When I target certain lists, a toaster menu appears, indicating there's a JavaScript error in my browser. One of the errors is as follows: TypeError: Cannot read properties of null (...
I have an issue where my ServiceDesk group doesn't want to presume how to route Calls or Emails sent to their queue. They want to just reassign the Interaction to the support group. This would normally be fine, however the support groups don't pay a...
we have created a UI action called close Button for incident table it is visible in platform not in the major incident work bench.
Team, When the RITM request comes via Virtual Agent via MS Teams, is there anyway to change the text in the text box? The text " When you reject something, let people know why".
If we are using 2 instance in one forum, how to deactivate the risk assessment question only for one instance?
We recently started migrating to Workspaces. In Client Scripts, we're encountering issues where getReference and GlideRecord queries no longer work without a callback function. Currently, we're able to make the scripts work, but they sometimes involv...
