Best practice for deactivating users?
Hello,Best practice for deactivating users?Should it be automated via AD / Azure? or should we use catalog item (user offboarding?) How are you managing today?
Forum Posts
Virtual Agent
In VA chat , a specific topic is providing with few knowledge article, catalog form request links.I want to track which link helped the user to resolve their issue.How this can be achieved?
Create Dynamic content block on the dashboard which glide all the tabe records as option in filter.
Use following script to create filter like above. We use Glide ajax to fetch some table records from the script include.<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"...
Modification of group ID for a particular group
Is it possible to modify the group ID of a particular group which is createdIt was required to add prefix Dev# and for test as Test#From AGID000000000171425 --> DEV#AGID000000000171425
Failing Widget
Hello Team I am facing this error on the service portal for widgets - ErrorFailing widget: 'XYZ' called from: 'ABC' Both widgets are in different scope. Require assistance to solve this.
How to attach schedule for multiple users or multiple groups
Hi Team, How to attach schedule(cmn_schedule) in related list for multiple users on view resource manager Please find attachment for more information Thanks & RegardsRamu
Change the Approver according to Category and sub-category
Change the Approver according to Category and sub-category in Change Request/ Management, Example if the Category- backup & Sub-Category-Data Domain then Approver should be XYZ like this we have more than 250 record Can you please provide the solutio...
Unable to attach the attachment from one instance to another instance using REST API
I require to attach the attachment from one instance to another instance for that I used rest Api and business rule but it won't work
Sailpoint - Stage : Fulfillment ( cancelled )
Hi Team , Hi Team , I need help here , You could see in the below screenshot that one RITM stage is showing as Fulfillment ( Completed ) and for other stage is Fulfillment ( cancelled ) , For both the RITM's workflow is same here . I am unable to ...
Resolved! gs.hasRole() second parameter
Hi Team, I just came across create ACL on kb_feedback_task where I found below script :gs.hasRole("itil", "sn_incident_write"); Please help me understand what the second parameter implies to . Thanks,Manal
Are there any business rules that changes the value of state when an additional comment is added?
I have an inbound email action to add additional comments on a ticket. When this happens and an additional comment is left, it changes the state back to the value 1 state. Is there a way for this to not happen? Also, is there a way to create a busine...
I want to disallow users from attaching or downloading files.
Hi, allI have a group called "test" with an admin role.I want to make sure that users in the "test" group cannot attach or download files.How can I implement this?
Resolved! Can we find Total number of Incident Tickets are closed with Knowledge Article linked/Attach ?
Hi Developers, I am trying to find out how ITIL user will be able to see how many incident are closed where Knowledge Article were attached before closing. Please help me how we can do it. Thank youMayur
Integration with Microsoft teams
I want to integrate ServiceNow with Microsoft Teams to fetch conversation in text format(transcripts) from Teams calls in ServiceNow custom tables.
play book tab is not appearing on incident
we have implemented play book functionality for incident, but play book tab is not showing on incident like below
