I am able to Restrict export directly from URL for CSV, Excel and PDF formats using processor ACL's as described in this article: https://community.servicenow.com/community?id=community_question&sys_id=8daefa65db58dbc01dcaf3231f961973&view_source=...
Options are not working on Incident record when I right click whearas for Problem records its working.Incident Record:Problem Record:
How to prevent specific users from exporting data from Case table through context menu or through URL ?
In my organization wants to introduce standard change. Create couple of preapproved templates As per SN standards those are standard catalog items. I am able to see those templates in Main catalog items in portal page as well.From here as well users...
Hi All, How can I create a report on the API calls the instance receives and sends everyday and how to identify number successful or failed API calls on a daily basis. I am creating a dashboard for API usage so require this data. Would be great if so...
The Background: I am not a developer but a portal and knowledge manager implementing an out-of-the-box portal. I am striving to avoid ANY customisation, even to the extent of not cloning widgets. I'm also avoiding using the advanced header menu. We ...
I have a bunch of assessments in my risk assessment scope (module under advanced risk assessment) and I want to delete some risk assessments that won't be assessed anymore. The delete function does not seem to work unless the state of the assessment ...
HI they I am creating an incident through an inbound action. The incident is getting created and I am able to set all but one of the fields we are trying to. The field I have problems with is a custom field “u_vendor “on the incident table that refer...
Moving incident records from one instance to another instance. What are possibilities of duplication - Will there be any possibility that sys id of incident be same on both instances?if yes, how to avoid duplicates if moving XML of incident records f...
Hello community,I am trying to create a new custom event for use in the Virtual Agent Analytics Dashboard (VAAD), to track unique sessions per user. But I seem to be stuck.I have followed the documentation here on how to create a new custom event for...
Hello,I am trying to decide how to manage tasks that are put on hold until a specific date/time.I have 3 choices really: 1.Have a scheduled job run every 5 minutes to check "on hold until" field and if earlier that current date/time, to push to in pr...
In order to implement a retry logic in specific part of the code in my business rule I made a mistake that ended up the rule executing in an infinite loop. Although I have reverted back the changes, I can still see the logs of the previous code execu...
Hi, I have form which has flow with jira subflow, once ticket is submitted RITM is closed skipped and it creates Jira task on specific board, but currently there is an issue with passing one of the fields to jira because SN Flow designer is not passi...
Hi all, I have created below script which reference a database view in a custom scoped app, where dt_dashboard.sysid reference the dashboard sysid. I need to populate this script (or similar) in a script include which I then call from a report cre...
Hi, Can anyone help me how to auto refresh the list of incidents, interaction, etc. for every 10 seconds in Service Operation Workspace. Thanks,Sugand
