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Single click on email link to accept/reject a record

Hi,Is there a way to click a link on email to initiate an UI action or a script to set the state of a record?My requirement is to accept/reject a proposed solution of a record. The only way I can think of is to invoke the Approval table via WF and ha...

dormarchan by Mega Contributor
  • 16177 Views
  • 10 replies
  • 6 helpfuls

Resolved! Redirection after ordering from an order guide

Hi All,   After submitting the order guide, I need to redirect to particular page in service portal instead of Request, am unable to find any properties and script which is redirecting. Please let me know, is it even possible to do or not.   Thanks, ...

Swati44 by Kilo Expert
  • 2355 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to automatically add a saved checklist to a task?

Hi guys, Really trying to work something out in order to add a checklist automatically on a Task when it is created. Tried with business rule since I did not know how to do it in the workflow. (function executeRule(current, previous /*null when async...

robinsnow by Tera Contributor
  • 10148 Views
  • 10 replies
  • 10 helpfuls

Resolved! Using workflow scratchpad with a Multi Row Variable Set

Hello All, I have a complicated requirement that I am working through that I hope someone will help point me in the right direction.  Requirement: A user needs to be able to request several roles at a time. These roles are based on Application and lo...

Resolved! API Calls from designated IP addresses

  Our Chief Security Officer has asked if ServiceNow has a way to force API calls are only received from designated IP addresses. As a use case, we would like to only allow servers within our local network to be able to make API calls to our ServiceN...

Joe Handley by Tera Contributor
  • 4068 Views
  • 2 replies
  • 3 helpfuls

what is dynamic default value and dynamic filter?

Dynamic default value has a following definition : It allows you to specify a default value that is generated dynamically based on a dynamic filter. We want to know about this more...when i select a use dynamic default check box, some list is showing...

kiruthiga3 by Kilo Contributor
  • 7804 Views
  • 1 replies
  • 1 helpfuls

Resolved! How do I find keywords associated with an incident?

Hello,   I have a report where I can search an incident by 'keywords'. However, when I look at the incident, I don't find any fields called 'keyword', I want to find out what the keywords associated with an incident are so that I can understand bette...

phantom7 by Tera Expert
  • 7223 Views
  • 1 replies
  • 3 helpfuls

c# SOAP Web Service calls failing with "Could not establish secure channel for SSL/TLS with authority". Even after loading the certificate

Hi All, I am using ServiceNow developer instance. I am trying to call the getRecords() method from the web service (https://xxx.service-now.com/sc_req_item.do?WSDL) using c#. Its always throwing the error "Could not establish secure channel for SSL/T...