Hello everyone,I wanted to share with you a process I've implemented in ServiceNow. When HR sends an email to SNOW containing details about an employee who is leaving the company, I have set up an inbound to extract the employee's name from the email...
Hello, I am trying to hide work notes in the activity stream on an incident on the Service Portal so users cannot see these on the portal, they should however, still be visible in the backend when viewing an incident What is the best way to achieve t...
HiDoes anyone know how to Wrap the text in Configurable Workspace Case form instead of having horizontal scroll bar? Many thanks
I have a scenario where i need to send an approval to multiple groups in change management workflow.Each group have a different approval and need to anyone to approve from each group.I completed the script and sending to individual groups. IN in work...
Response and resolution SLA for same ticket number to be shown on report or dashboardMine request is for one ticket - Response and resolution SLA should be shown in report or dashboardso what filter or condition we need to user without using the scri...
Hello everyone,Thank you in advance for any help you can provide me. My setup is this: I have a portal for end users to submit records through to a custom table on a scoped application. One of the tabs in the form of this portal has a reference field...
Hi All, I have a requirement to change the field value which /populates when we click an item from list collector as shown in Screenshot.I have to Change the field Number, Assigned to , with some different fields.Any idea on how this can be achieved?...
Hi GurusI created an Interactive Filter (Choice List) off the cmdb_ci_appl table, its defined as follows:However it's not working..... Even though the 'Follow interactive filter' box is checked...Let me know if you have an idea why its not working.th...
So its been a while since I did anything with workspace and now we are adding onto an old app and I'm going back to it. There are going to be lots of attachments so we setup the attachment viewer so people could look at them without the whole save l...
Hi,I created a reference dropfown list to sys_user in record producer and I want the list to load the approvers on change where it will refer to another data table "Approval_Matrix" which contains approver userID, cost center and approval role (e.g. ...
Hi is there any specific endpoint available in servicenow to create a project? and can you please explain the difference between a table and project, theres a table API available thoug
Does anyone know what drives the PDIs to get reclaimed? I created one 10 days ago. I've been in it every weekday since then. Today I got the email warning that they'll reclaim it by end of day today based on inactivity. This is probably the 5th PDI I...
In our DEV instance the rich description field is showing as text area in HR agent workspace.But on UAT it is showing as Rich Text Editor which is the expected behavior. Can Anyone tell what can the problem in dev instance
Hi I am trying to access my instance but this message comes up "Service Interruption: This instance is unavailable." it's been like two days since is in this status, anyone knows what can I do, I really need to access this instance
Hi All, i have a requirement like just for testing purpose, Whenever a tweet is posted by @mentioning in the twitter account an Incident should be automatically created with relevant details. i have created an developer account in twitter and have a...
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