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Resource Assignments - % Capacity

Zurich Patch 1 Hotfix 1a When creating Resource Assignments, the options for effort type are Hours, FTE, or Person days but for Operational Assignments the options for effort type are Hours and % Capacity.  Is it possible to include % Capacity as an ...

Resolved! taking users of a list collector field in a email CC

Hi ,I have a list collector field in a table , which is referencing to user table , my requirement is to add those users in a email cc , so how can we do this via email scripts or any other ways ?  Thanking you in advance...

Amit Dey1 by Tera Contributor
  • 1211 Views
  • 3 replies
  • 0 helpfuls

Resolved! ServiceNow integration with Microsoft 365

We are implementing a new ServiceNow catalog item titled “Add to Distribution List” to automate the process of adding users to Microsoft 365 distribution groups.Could you please advise on the prerequisites required to complete this implementation? yo...

SajidK by Tera Contributor
  • 919 Views
  • 1 replies
  • 1 helpfuls

How to add "Error message " in API

Here is the requirement to add error message for "Change Registration" Modal.  (which is used by API users) aloneExample:Close code: SuccessfulState: Cancel (4 )----error message should be shown in API users alone not in UI   

Sruthi_2511 by Tera Contributor
  • 617 Views
  • 2 replies
  • 0 helpfuls

Scripted Filter

Hi,  I am trying to create a report which will show me a list of the ISSUES (sn_grc_issue) where the assignee is not a member of the assignment group (scenario: the assignee changes the group membership and someone else should get assigned to the iss...

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dev_K by Tera Contributor
  • 794 Views
  • 5 replies
  • 0 helpfuls

Reporting on a specific flow step

We're starting to utilize the MS AD Spoke via flow actions, curious if we can report on it specifically. I'd like to be able to use a dashboard to display a count of how many times a specific action and flow occurred, as well as a success/failure cou...

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VernYerem by Tera Expert
  • 670 Views
  • 2 replies
  • 0 helpfuls

service portal standard ticket page got deleted

Hi team, in the sp_page, there is a oob page called 'Standard Ticket' Page. It somehow got deleted in dev. We tried to repair the plugin by which it came. Also did all the mappings by comaring it to our UAT environmnet like adding row,container,insta...

Deepika54 by Tera Contributor
  • 819 Views
  • 3 replies
  • 0 helpfuls

handling inactive approvers in ITSM

Hi team, I have a use case. If the approver is active false, the approval should go to its manager. It will be for the modules that have approval logic like for change, RITM etc. I have written a Business Rule of type 'before insert' on sysapproval_a...

Deepika54 by Tera Contributor
  • 597 Views
  • 3 replies
  • 1 helpfuls

Discovery: Applications Functionality

Hi All, We have a requirement to discover all Applications in our environment to integrate with a third-party Business Continuity application. Can all Applications in our environment be discovered with ServiceNow Discovery? If this is not possible, w...

kathymorris by Tera Contributor
  • 805 Views
  • 1 replies
  • 0 helpfuls