Hi all!There's a problem with getUserId(). I have a business rule that will trigger when userA approves a record submitted by userB.When approved, the business rule will post a work_note to the record. The author is expected to be userA because he is...
I have a custom table with 3 columns I am trying to report on with a custom color scheme I created. For the first two columns (Pulled, Approved) I need Yes to always be green and No to always be red. For the last one (Rejected) I need the opposite,...
We have a custom table "u_extended_user_profile" which reference sys_user table using custom field "u_user". Two fields on our custom tables are: u_alternate_email_1 and u_alternate_email_1. On a record producer, we would like to auto populate two va...
Hello, I was tasked with creating parent/child relationships using rest api calls. I was able to achieve this without issue. However, one of the requirements is for the parent to only be used for a set number of hours. Once the time limit has been...
Hello, I have a display BR (from servicenowguru) that displays tickets if you are the caller, on behalf of, or member of the assignment group. I also want those in the watch list to view the tickets. Is this possible? Below is my script.if (gs.getSe...
Hello, How can I modify the Read acl rule to restrict visibility of "IT Customer Service" service offering from users with a specific role "cbt_restriction". It is restricting access for the role but also snc_internal role (our end users) . How c...
Hi, I have a task where I needed to create a certain field and it should be populated automatically by the system, just for failures, in the user record of the first supporter who handled the call. That is, the first assigned to that will be in troub...
Forum Post Title: How to Format Date in UTC for Email Template iCalendar File?Hi everyone, I'm currently working on an email template in ServiceNow that requires populating an iCalendar file. My challenge is with the date formatting. The date variabl...
Hi Team, I want choice field and want to use reference table as custom table in Choice list specification tab on dictionary But required custom table is not visible on Choice table field so please advice
Hi All, I am passing 2 id - test@gmail.com,test1@gmail.comIt is calling the rest message and adding only test@gmail.com. Yes for each userid , restmessage should get looped, As of now it is adding for one user id test@gmail.com Workflow Editorvar use...
Hey Everyone, I'm super new with the date/time fields in SNOW. Basically I want to compare two date/time field values that have the same sys_id for a task. Below is my code for right now. var incTask = new GlideRecord("task_sla"); incTask.addQuery(...
Hi all, i have requirement on problem table. i have created new field on problem table , i need to auto-populate this new field value based on category and root cause subcategory. And also this category and subcategory fields are dropdown fields, th...
How to populate default 'valid to' to 1 year from current of that Knowledge article right now default value is as shown
i have created a choice variable in the order guide the values are following1. provisioning2.)de-provisioning3.)standaloneAnd i have created another choice variable in the catalog item and those values are following1.)new2.)modify3.)terminate if in t...
HI Everyone, I have created one UI Action to launch one custom URL. I am using Client side and Server side both in one UI Action. So, to launch an URL I am using gs.setRedirect(URL) . But it opens that URL in same window rather than opening on new wi...
