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Forum Posts

How to set Delivery Time on catalog item

Hi guys, I have created a catalog item and have set a workflow to it. I want to use the same workflow for multiple catalog items but want to have different delivery dates for each of them. I understand that the delivery time is set from the workflow ...

Karthi Nagul by Tera Contributor
  • 6756 Views
  • 5 replies
  • 7 helpfuls

Outage Approval Trigger

Hello Team, I need to trigger the approval to Approval group , owned by and Managed By  for affected CIs and Affected Business Services if Outage is present . If it not present then Needs to Trigger Notification Approval group , owned by and Managed ...

Community Alums by Community Alums  
  • 292 Views
  • 3 replies
  • 0 helpfuls

Self Service Portal how to make it french

Subject: Service Portal not translating to frenchDescription: I installed the French plugin from the back end view of servicenow I have the option to switch to French Front end view (Service Portal) It translated some but not all,but the issue is tha...

How to change hover color

 When i am selecting specific record,the record is gets highlighted as orange. I want to change orange hover color in the record to blue.Can somebody help me?

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Mehar Naaz by Tera Contributor
  • 837 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to make a field not visible or editable by requester

Hi,I have a requirement. Planned Start Date: Date Field, Required Field, (Not editable/visible by requestor. Fullfillment team can edit on RITM or SCTASK form).Kindly help.RegardsSuman P.

Community Alums by Community Alums  
  • 513 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to get the MVRS details from sc_req_item using script ?

Hi Team ,Am trying to get the catalog item details from the  sc_req_item and am able to get the variables but unable to get the MVRS details ,Please guide me am using the below code   var pageRecords = []; var grRequestedItem = new GlideRecord('sc_re...

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String by Kilo Sage
  • 558 Views
  • 5 replies
  • 0 helpfuls

How to add a Checkbox in spModal() script

Hi Everyone, I have a client script that opens spModal() window when the state of the record is changed. Now i need to include a checkbox message to the script,but couldnt achieve this with 'checkbox' attribute. The second function() for the "Evidenc...

How to trigger approval through Script Include?

I have a scenario where the approvals are triggered but the Approver User left the organization without approving the generated approvals. Now, I have to re-assign those approvals to new user. Please provide me with an approach to build functionality...

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Resolved! Remove the inactive created by user from schedule table.

Hi Team, If the 'Created by' user of schedule item record of Schedule [sys_trigger] table is inactive, then we have to pull all the scheduled items which is created by that inactive user and send an email notification to the manager of the created by...