Hello I have this record producer. I am currently impersonating a user with a role "cafe user" but I cannot seem to submit a ticket, Because when I do submit it, it just says "Requested record not found". There is also no submitted record in the tab...
I found a bug in the change request approval logic when requiring concurrent group and manager approvals for the Assess stage. If the manager approves after the group, the group approvals are set to "No longer required" and the ticket doesn't progres...
HI Team , There is requirement to create related list and that related list should be able to access to Particular groups! Also there is Field called regulator this has 2 values CTC and SEC When we select For CTC then the created related list ...
Hi All, In Service Portal our requirement is when user clicks on link one image should get open in another window,for e.g " Click here to Open image" , so if user will click on here,an image should get open in another tab. (FYI image i have already...
Hi Dev Community, I have been asked to customise some of the widgets from Project Status Report portal page (data gets displayed on Planning Console - Project Status tab); widgets are related to RIDAC entries. I have found a few community posts and a...
There are 3 choice actions 1.) create, 2.) ignore, 3.) reject when open a particular field map in transform map. So in my PDI all choice actions are getting logged itself in the transform history but in my work related instance it is not happening fo...
Hello Experts, I need to create a group by related list based on a field on the record. The idea is to show ALL records for a customer so they can be viewed together. Is it possible to match on customer_name field and show all records for that custo...
Is there any way to get back and Update Set that was started in an environment, but then backed out of that same environment (so it was never exported/importerd into any other environment)? Basically, I was working on some changes in our Dev environm...
Hello, I have this record producer, there is supposed to be a custom type total amount field here but it is not appearing... Here is the config of the total_amount variable and the config for the record producer It is in there but I cannot seem...
Hi i need to hide a variable on a catalog item using a UI policy. how do I use the "when to apply" section if I cant find the variable name to make a condition. or do i have to used the advanced option and script it. if i need to script how do i ...
I am trying to install Workforce Optimization for ITSM plugin to me Dev instance to test it out but it requires a few prerequisite plugins to install. I get stuck when it says I need "sn_lc" installed first to proceed so I click the link through to t...
Hi All,I have a record producer in that there are 10 client ids variables like client_id_1,client_id_2... I have to get all those variables and pass it into an array. As of now I am getting one variable at a time and pushing that, instead I need to c...
Hello, I have created a new view (ServiceNow Change Management) for change request table and added all the required fields. This seems fine on dev instance but when I moved it to test instance, I couldn't see this custom view in the context menu at a...
I had a requirement to make Implement button on Change request visible to the member of Responsible group(Pic1) along with the few previous conditions. So as the list of conditions were long, I created 2 Script includes and put them in condition fiel...
When I get an error message before committing an update set, I see a "Run Preview Again" button on the screen, what does this button do? Pressing the "Run Preview Again" button resolves most errors and allows you to commit the update set. I would lik...