Hi All, I found a very useful way to use restoreLocation() in GlideRecord scripting. Script: var incidentRecords = new GlideRecord('incident');incidentRecords.addActiveQuery(); // same as .addQuery('active', true) but fancier incidentRecords.setLimit...
Hi All, I have a notification as shown below. The requirement is that once the user clicks on the "Click Here" link it should route the user to a mail box and upon clicking the "send" button should create a new RITM with the same variables as the clo...
Hi,I am trying to add the showFieldMessage on this "Reporting issues upward" (choice type field) using the onLoad client script. Then reloading the form, the showFieldMessage appears correctly. But when I change the choice, the showFieldMessage disa...
Why is my Training request always timed out after I request Update and Train in Classification Definition? Does anyone know about this issue?
Hello All,How to make a workflow inactive?I already checked out and set inactive the workflow but it still running in our demand ticket.Thank you in advance.
Hello Guys, We are running an ETL which is taking almost 2 hours just to transform after the data is loaded into staging table. The size of the data is 200K records loading into cmdb tables. There are similar ETL's with same data size and same targe...
Hi Team,I'm trying to set up Workspace for our ITSM Fulfillers and I'm having an issue where the Activity Compose section is missing and I cannot find where it's gone. I have checked the workspace view and it has the "Notes" Section with the comments...
Hi team,I have around 43 different sys_id's , for those need to trigger one Business Rule.i have created one system property and given the sys_id in the value . and written one BR its working fine. But i have around 43 different sys_id's need to ex...
Hi Team,I am using instances with the Tokyo version.Where I am writing code to call REST API which returns JSESSIONID in cookies. Below is an example:var sm = new sn_ws.RESTMessageV2();sm.setEndpoint(url);sm.setHttpMethod(method);var response = sm.ex...
Hi,The issue I am having is that all my changes, as well as everyone else's changes, are captured in the "Default - Global" update set. This update set is huge, with thousands of updates. How do I clone the "Default - Global" update set and then only...
Hi!I'd like to ask if anyone here has an idea what went wrong withthis code? This is our UI Action button script. The requirement is if the employee company code is "0003", it will open a pop up url and if the employee code is not "0003" it will open...
hello all, I am very new to supporting my companies plate form on Quebec. before the upgrade I build out a few workflows and are published well and running smoothly. I was tasked to create a new one on Quebec and I hit the "Set inactive" button in th...
I have to remove signatures from inbound email before creating incident from it. I have written the following script in the Inbound Email Action (function process(/* GlideInboundEmail */ email, /* GlideRecord */ incident, /* Optional: GlideEmailMimeH...
Our organization has a need to create a custom REST API for inserting/deleting attachments. Upon completing this API we noticed some file size limitations that did not match the core - out of box attachment API file size capability. Essentially we ne...
