Hi,My PDI is allowing variables to be edited after a request is submitted but my dev instance is making them all read only. I couldn't find anything in the acls but I'm not sure. I checked other catalog items and they are also doing the same thing; ...
I have an onChange client script where value is getting fetched from script include. I want that the value that is getting from script include to populate in the variable only if it's value starts with OPE. But this is not updating any value, if I re...
I would like to know how to get the activity log of a specific incident through the REST API. I have looked at a similar post in this forums and it didn't help me out. I am using Service NOW Helsinki. Please let me know the table name by which I can ...
Hello all I am working on the workspace and I did like to copy information entered on the description field of interaction to the description field of the create incident In other words, when I create a new interaction on workspace and savea create...
Hi all, I have a more general question. I am really struggling to get to grips with flow designer. I want to add a manager approval at RITM level for a catalog item. I feel like this is simple and I am over- complicating it, but I really don't know...
Hi, I am tying to write a script include to test a script in a scheduled job. Looking for some examples, helpful resources. Here is all I have in the testing script thus far var testScript = Class.create();testScript.prototype = {initialize: func...
Hi all,I did installed change management- Risk Assessment plugin on PDI and now i can see this risk assessment module.Now i want to know if i create a risk assessment with some condition, then1. who will perform that risk assessment (i was thinking t...
Hi All,I have a requirement where I need to automate Service Now's import process. We have to import data from an excel sheet containing multiple tabs, holding data for different tables. All this data needs to be imported in respective tables of Serv...
Hi all, unable to access sn_wsd_core_workplace_location records even though user having sn_wsd_core.workplace_user role which gives read access to the tableThere are no field level acl's but debug security rules shows that it didnt pass field level a...
I have set the catalog item "AWS Managed Configuration Information" in the Options of the OrderGuide.This catalog item has the onLoad catalog client script A set.However, when I go back to the "Choose Option" screen by clicking the "Edit Options" but...
I am trying to set a reference qualifier on reflistOpen in a UI macro like below. The problem is that when the ref list opens the qualifier is being ignored and i see the full list.<a onclick="reflistOpen( '${jvar_control_name_actual}', 'not', '$...
I want to add reference qualifier in lightweight glide list for macro with label variabletype. can some one help me on this!<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="nu...
Hello everyone,I'm facing this issue for RITMs created by only one particular catalog item. In this catalog item's workflow, we're updating state to 'Closed complete' upon completing the task.When its catalog tasks are updated to 'Closed complete' st...
Hello Everyone,I have a query regarding how I get the latest updated record from the below multiple records.Please find the below screenshot. Here if you see, I have 2 incidents whose states are changed multiple times.now what I want for incident 900...
Hi All, I am trying to import the AB article using the import option with Word Document. It's importing the word document as an article but the formating is not coming properly. Please help me what is the issue and show to remove this. Thanks
