I am working on a business rule where a user should not drill down to list view records when he clicks on CMDB health scorecard reports in a dashboard.My user is having Asset role. This is what I have written BR - (function executeRule(current, prev...
Hi Experts, I want to use "Lookup records" Action in Flow Designer to get all the records of Incident which are in resolved state for 2 days (using resolved date and time field), so that I can send reminder and similarly reminder for 4 days.Can someo...
I want to fire an event from Ui page script. This is syntex i have used. But event is not firing.syntex:<g:evaluate> gs.eventQueue(eventName, GlideRecordObj, parm1, parm2); </g:evaluate>
Hello Everyone,I got stuck where Approval's are not getting triggered for the job and I could see there is no execution entry created when we submit from Draft state to submit to 'Awaiting Approval'. If we submit directly without using Draft option t...
Hi Team, I have read few posts to understand the difference between gr.getValue('fieldname') vs gr.fieldname vs gr.fieldname.getValue() but I'm not clear when to you or what the advantages are of using one over the other. var gr = new GlideRecord("...
We would like to know if it possible to have some sort of iFrame or embed of the service portal ci details into the CSM CI details page,if a user is on CSM,they have a quick view of the service portal CI details
Hi All, We have multiple catalog items available only in English language.On the Portal, we have "Language" field under user preferences. so if user sets any language other than English and search for any catalog item name (for eg., Headset) in globa...
Hi experts, I wanted to check what indexes are defined on a table to see if I can improve query performance. Imagine my surprise when I clicked on "Configure->Table" from the list view and scrolled down to the "Database Indexes" tab and found my name...
Folks,Is it possible to hide 'Save' button in reports? I don't want show this to end users?
For reporting purposes, I need to be able to join all three tables so I can sum the amount of tickets handled by a certain group. I'm having troubles figuring it out using the Database View.
How do I make a form read only at the table level. I went in to make all the fields read only but I was told there is a way to make it read only at the table level. what does that look like?
Hello Everyone, I have the following basic form:On this form, I created a button UI Action that opens a UI Page in a dialog window:function openUIPage(){ var gdw = new GlideDialogWindow('x_admis_floorplan_Room Picker'); gdw.setTitle('Room Picker');...
Hi guys!I have cloned the OOB My Favorites widget so I can customize some of it and use it on the ESC portal homepage.Right now, the My Favorites widget has two icons next to "Sort by" which are Card View and List View and the Card View is currently ...
Hi Team, We recently enabled AI search in one of our development instance and it is showing below response while searching for KB. It is also showing attachments( attached in chg or ritm) in the search result. Any input to fix this would me much app...
Can someone please explain to me the difference between "Email Template" and "Email Layout"? I wanted to create reusable email template for email notifications. Which one should I be using? Thanks!
