SAM Pro & HAM Pro plugins Installation?
I was looking for SAM Pro & HAM Pro plugins can i get the IDs of these plugins and process to install them , i need to install them and looking for SAM_Admin and HAM_Admin roles .
Forum Posts
Incoming email looks new but is actually a reply - how to add to existing case?
HiForgive my lack of technical skills here - I normally do low-level SysAdmin activities, but have no-one to escalate this to.My scenario is this:we deal with a third party service centre that has a similar system to ServiceNowwe email requests to a ...
How to add context menu on incident form
How can i achieve this :- when any change added in related list on incident form ,than after on incident form than this context menu show when we right click on header.
Resolved! date format getting changed in onchange in client script
Two fields on form start date and end date.Expecting as we fill start date(date), end date(date) will be automatically populate date of next two days. Executing Onchange Client script calling script include but the date format for end date is not sam...
What could cause "ServiceException: Operation Failed"?
I'm having the below exception, what might be the cause?We have an itil user, that is allowed to update his own records. He is allowed to update the state through webservices (!gs.isInteractive()), and it works when using the REST API Explorer. When ...
Resolved! Report to calculate incident's each state duration along with onhold reason.
Ability to track time elapsed for Incidents by State and On-hold reasonAbility to track time elapsed for RITMs by State and Pending reason Need a report which will give a incidents every state's duration along with the onhold reason(If the incident i...
How to manipulate DOM in Portal widgets
Our team is trying to make some aesthetic changes to the ootb Form widget. We've cloned that widget and are trying to give the Form Sections a different background and some larger/bolder font. We've read that the best way to manipulate the DOM in a...
Script to create RITM in the workflow
Hi, Can anybody please help me with the script to create the RITM based on the state of the previous closed RITM's in the same workflow. Thanks in advance!
Use List collector variables in flow designer
Hello, I have a flow where I need to build condition based on the values selected in the list collector variable. For eg I have four options available A,B,C,D in list collector, if A,B are part of the selection then a task should be assigned to certa...
How to use flow Designer in Playbook
Hello Team,I am trying to get the data from 3rd party tool using play book but not able to understand how I can active that.could we use flow designer in playbook?in which activity I can use it? Please help. RegardsAnil Sharma
Slush bucket selection
Hi Team,Need help from you guys. Depends on some change field condition change numbers should not visiable/available from the slush bucket. Please help me how to restrict them from the available selection. Attaching the screen shot for the same. In t...
What is the best way to disable a domain and remove all the existing data related to it?
Hello All, We have one requirement; we are going to disable a domain related to a client from our domain hierarchy.What is the best way to disable that domain and we also want to remove all the data related to that domain from our dev instance. Thank...
UI action Condition based on Opened_by's roles
I am working to create a condition on a UI to only show if the 'opened_by' has a certain role. It does not matter who the current user is that is looking at the ticket it matters who opened it. Is the best way to do this a script include?
Hide fields in a list
Hi All, There are some fields which I want to be hidden in form and list. The user should not able to select it even when personalizing the list. I know we can do this with ACL but as I have approx 100 fields so I'm just looking if anyone has any oth...
Resolved! Disable or uninstall ITBM applications.
Hello All, We need to disable/uninstall the ITBM applications. How we can achieve this?Is there a way to uninstall the plugins or we need to hide the functionality. How to do that?Also we want to cleanup all the data related to it. what is the best w...
