I want that user with "change_manager" role can modify the change request state from closed to review..Can someone please guide me as to what changes/configuration needs to be done wrt script include/BRs/CS/policies/state transitions etc to make this...
Hi Team, I am trying to convert the given date in ISO format and its returning the data as well but date and time is in Europe/Amsterdam timezone and when you convert it to UTC/ISO, it should be less than two hours. So when time 13:05:57 is converted...
Hi Team, Is there a way to capture a specific Additional Comments & Work Notes? I'm doing an integration where I'm sending an incident ticket to another platform using REST API: POST and PUT method and a Business Rule. But there is a case that if I u...
In sc_req_item report lists I have a column for "Stage" but as shown in the image below, this is a graphical representationl - circles representing the stages that can be hovered over or expanded to see the stage list. This column is not easily searc...
Hello everyone, I have a request to be able to have 2 levels of approval when creating an exception for vulnerable items. 1st level - only supervisor/manager of the user2nd level - 'Exception Approver - Level 2' group - one approval is sufficient I ...
I have looked through ServiceNow's documentation and even dug through quite a number of community posts, but why would anyone consider edge encryption over database encryption? 1) Database encryption is free, edge is not2) Everything is already encry...
I am wanting to have an End date for 1 year plus *based on a date*, set within a form. e.g. Start date 1-1-2015 (set by users\ Customer)End date (Start date+ 1 year, dynamically updating based on Start date value change
Hi guys , I want to put a label on top off some field, like this image :For this solution i change the "g_form.getLabel('teste').style="width=70%", but i have multiple fields, and i'm trying to find another way to do this.Can anyone suggest some work...
Greetings, I am trying to create a UI Action that will allow the Service Desk to add Additional SCTASK(s) to any Open RITM.Thank you in advance for any guidance
Hi, Does anyone know if there is an A: address we can add to our SPF record rather than include the address we have (include:service-now.com)? We can see 4 DNS entries on this record in total which, along with MS, is maxing out our SPF record (10...
I understand that all we need to use Virtual Agent is ITSM, however, what additional functionality does ITSM Pro provide for Virtual Agent? What additional things can I do with Virtual Agent if I had ITSM pro license vs ITSM?
I have a Script Include with a couple of expression functions. I need to pass a variable from on expression to another and am not sure how to. I define userDetails.DirectReport in the getUserName function but need to access its value in getStaffAcce...
How to fetch value of a related list record and according to that Hide/show the UI actionFor example: I have created a relationship between 2 tables. I want to check the related list field - result is empty, If it is empty then the UI action should b...
I created a user using rest api posting to sys_userI gave username and passwordpayload = {"first_name": "Dummy","last_name": "User","user_name": "user1","user_password": "<Somepassword>"}I got success response 201I also assigned admin role to this us...
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