I am using the below code in a script include within a scoped application. var timezone = Packages.java.util.TimeZone.getTimeZone(userTimeZone); But this gives me this error message in runtime. I want to know how can I access the java packages from ...
Hi How can I add 'Edit' button to a related list on form/table "Demand". this table if referenced in "Change Request" allowing me to create relationship[ between the two. I am able to create new Changes from Demand using this related list. But cannot...
Hi All,I have designed a small UI Page and the script in it contains a link , clicking on it will take the user to a specific page.I have hard coded the URL in the script within the HREF tag. But i want this link to be dynamic.For example:- If this l...
We are trying to set a field value to "True" before the data is added to the target table. The imported data does not have a value for the field but the field does exist on the Import Set Table. So the question is how can we set a records value or a ...
I am working on a scoped application that sends an HTTP POST via REST using RESTMessageV2 via an asynchronous business rule. Assume the current.partner.data_in_request field contains the following string value:{ "input": { "contex...
How to trigger the flow designer from business rule and provide inputs to flow designer and map back the output to a request back via business rule?
Hi All, I have written one query business rule which helps to track the inactive users on different table . It is creating lots of warning logs which is impacting the performance of the instance . Scripts: Business Rule: user query. It is on sys_user...
Hello, I am trying to create a UI action "create incident" button on the Interaction Form (not from Agent Workspace). With below script, it could create incident once clicking on a button but it will load from the same tab instead of open a new tab. ...
Is it possible to disable the "recent selections" function on a single field ?We would like the reference field "u_config_exceptions.u_change_number" not to show any recent selections (for every user).Is there a best practise on how to accomplish thi...
Hi All, We have a large Database view that is created by Joining Multiple Tables. This database view is created long back and it was not captured in an Update set. Now my requirement is to capture this Database in an Update set and Move it to our Te...
Hi, Is there a way to sort the order for virtual agent topics when it is visible in the chat bot window? Please advise. Kind Regards, Amit
I created a new updateset and when I closed it, a new updateset got created with the name "Default 1" in global domain. Where as "Default" in global domain was already there and is "In Progress". Earlier I have noticed, if I close an updateset, "Defa...
Hi,Scenario 1 If Ticket status is On Hold state more than 3 days means we need to send 1st notification to userScenario 2If the same ticket status is On Hold state more than 6 days means we need to send 2nd notification to groupThe notification days ...
I know there are a lot of articles out there about being stuck in the 'Loading' state, but my Import Sets are 'Loaded'. If i open the Import Set there is a related link for 'Transform'. When I click that, the data comes in with no error. What is ca...
Hi,can anyone help me, how can I make the retired knowledge articles not to be visible in Global search.Actually service desk users are able to view retired knowledge articles by entering the number in global search.can anyone please provide me the s...
