I have a transform map that transforms from a loaded CSV onto a table which has the Work Notes (journal input) and Activities sections. It works normally for regular fields, but it doesn't work with the work notes. It's supposed to take a string from...
I am currently using a display business rule and a client script to hide 3 fields on a form. The issue is, when the form loads, these fields are visible for a few seconds and then just disappear, leave blank space on the form. While this works, I wa...
We created a scoped app to monitor the Progress Worker table and create an incident if errors are found. Even though we find errors when we search the table our business rules are not executing. Does anyone know how we can find out why they are not e...
hi, I am an email address which i need to ignore creating records through inbound action, can anyone please send me how to do that. I see we have Email filters but unsure i can do it for a specific user
Hi, I know this question gets asked a lot, and everywhere I see the same answer from Ankur Bawiskar. But I am facing an issue, and was wondering if I'm the only one. Here is the exact same problem as I have, with the "accepted" answer : https://commu...
Hi All, We have one record producer in which we have to generate incident or requested item based on the selection of one variable (abc - List collector type). Suppose in the list collector if I choose A an incident should get generate and if I sel...
Hi All, I have configured a landing page in agent workspace specific for CSM. Now I created some data visualizations but I am not satisfied with the list view which is opened when I click on the single score of the data visualization. Now I saw that ...
Hi All,I am trying to update the font of customer visible comments that gets displayed in email notification. As system default it prints as Times New Roman, however, I need it to be Arial to match the content of email notifications they are called a...
I want technicians to be able to append email notifications with a personalised signature. I have created a field on the user form called 'Email signature' which they can update. I intend to write an email script that will be included in an email lay...
We have Contact field, we are getting contact details from the form in UI action and passing the sys ID to script include, but not able to find same record on user table and retrieve the other field for the same record from user table. Not sure what'...
Dear Developers, Could anyone please help me understanding about ad-hoc approvals and how it works? Any documentation or video link will be appreciated?
When a user uploads a file to a record, I'm unable to read the contents of an xml file without getting everything inside. Right now I'm able to use 【GlideSysAttachment】 and 【GlideTextReader】 to use the content stream. This enables me to get a string ...
Hi Team, We have 20+ Categories ,and many sub categories in Incident form. Could you please help, how to achieve this. Regards, Saridha.L
Hi all, I want to filter the table to get all resolved Incidents and Incident Tasks within Underpinning Contract. Not sure if this table is proper and also filters, so I'd be thankful for some advice. It's applied in Indicator Source, just fyi to get...
there is a scenario where if the incident is on status "pending" and end user replies on that ticket through portal or through outlook then then their is a inbound email that ServiceNow received and that emails shows under the activity log. How can i...